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Customer Satisfaction Survey
Quarter 1 Questions
S1: Questions 2
Grouping
Name
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
Comments
Overall
4
I know the difference between PIVOT Product, PIVOT Core Infrastructure, and PIVOT Enablement.
Getting help from PIVOT is easy.
PIVOT is meeting my business needs.
PIVOT is adding value to my organization.
Product
2
I am satisfied with the support we get on our existing product portfolio.
I am satisfied with the collaboration of developing new products to meet the needs of my clients
Enablement
5
When I need help with a CCR application, I know where to go.
I am satisfied with how new solutions & features are being developed with the CCR application portfolio.
I am satisfied with the relationship I have with the Enablement team.
I am satisfied with the communication from the Enablement team.
I understand how the Enablement team prioritizes work.
S1: Question 12
S2: Questions 2
Grouping
Name
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
Comments
1
Overall
I know the difference between PIVOT Product and PIVOT Enablement.
2
Enablement
When I need help with a CCR application, I know where to go.
3
Enablement
I feel that the CCR applications I use help me do my job more effectively.
4
Enablement
I am satisfied with the response time when I report a bug.
5
Enablement
I am satisfied with the resolution time of when I report a bug.
6
Enablement
I am satisfied with the communication from PIVOT when resolving a bug.
7
Enablement
I am satisfied with response time when I request a new feature (or enhancement).
8
Enablement
I understand how decisions are made about new features for the applications I use.
9
Enablement
I am satisfied with the implementation time when I request a new feature (or enhancement).
There are no rows in this table
S2: Question 10
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