Skip to content
Share
Explore
Customer Satisfaction Survey
2023 Surveys
Quarter 1 Questions
S1: Questions 3
Name
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
Comments
1
I know the difference between PIVOT Product and PIVOT Enablement.
2
I am satisfied with the support we get on our existing product portfolio
3
I am satisfied with the collaboration of developing new products to meet the needs of my clients
4
When I need help with an application, I know where to go.
5
Getting help from PIVOT is easy.
6
I am satisfied with how new solutions & features are being developed.
7
I am satisfied with the relationship I have with the Enablement team.
8
I am satisfied with the communication from the Enablement team.
9
PIVOT is meeting my business needs.
10
PIVOT is adding value to my organization.
11
I understand how the Enablement team prioritizes work.
There are no rows in this table
S1: Question 12
S2: Questions 3
Name
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
Comments
1
I know the difference between PIVOT Product and PIVOT Enablement.
2
When I need help with an application, I know where to go.
3
I feel that the applications I use help me do my job more effectively.
4
I am satisfied with the response time when I report a bug.
5
I am satisfied with the resolution time of when I report a bug.
6
I am satisfied with the communication from PIVOT when resolving a bug.
7
I am satisfied with response time when I request a new feature (or enhancement).
8
I understand how decisions are made about new features for the applications I use.
9
I am satisfied with the implementation time when I request a new feature (or enhancement).
There are no rows in this table
S2: Question 10
Quarter 2 Questions
S1: Questions 4
Grouping
Name
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
Comments
Overall
4
I know the difference between PIVOT Product and PIVOT Enablement.
Getting help from PIVOT is easy.
PIVOT is meeting my business needs.
PIVOT is adding value to my organization.
Product
2
I am satisfied with the support we get on our existing product portfolio
I am satisfied with the collaboration of developing new products to meet the needs of my clients
Enablement
5
When I need help with a CCR application, I know where to go.
I am satisfied with how new solutions & features are being developed with the CCR application portfolio.
I am satisfied with the relationship I have with the Enablement team.
I am satisfied with the communication from the Enablement team.
I understand how the Enablement team prioritizes work.
S1: Question 12
S2: Questions 4
Grouping
Name
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
N/A
Comments
1
Overall
I know the difference between PIVOT Product and PIVOT Enablement.
2
Enablement
When I need help with a CCR application, I know where to go.
3
Enablement
I feel that the CCR applications I use help me do my job more effectively.
4
Enablement
I am satisfied with the response time when I report a bug.
5
Enablement
I am satisfied with the resolution time of when I report a bug.
6
Enablement
I am satisfied with the communication from PIVOT when resolving a bug.
7
Enablement
I am satisfied with response time when I request a new feature (or enhancement).
8
Enablement
I understand how decisions are made about new features for the applications I use.
9
Enablement
I am satisfied with the implementation time when I request a new feature (or enhancement).
There are no rows in this table
S2: Question 10
Want to print your doc?
This is not the way.
This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
CtrlP
) instead.