Product Performance Score Card

A global OPS framework to measure quality, consistency, and product impact

Marion Castel

Quality Performance Scorecard (QPS)

Consistency Performance Scorecard (QPS)

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Introduction

The Product Performance Score Card is a structured, OPS-driven approach to evaluating and enhancing the performance of digital products. By focusing on key dimensions such as quality, satisfaction, and design system adoption, this tool provides actionable insights that drive continuous improvement across teams and projects.

This framework bridges the gap between strategic goals and operational execution, enabling data-driven decision-making.

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Goals

Improve product quality: ensure digital products meet the highest standards of usability and user satisfaction.

Promote consistency: encourage adoption of the design system to deliver cohesive and seamless experiences across touchpoints.

Foster accountability: provide clear, measurable insights into team and project performance to support continuous improvement.

Enhance collaboration: align teams around shared OPS-driven performance metrics, strengthening cross-functional collaboration.

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Global aggregated view

By combining these elements, the Global Dashboard offers a comprehensive perspective, enabling teams to monitor trends, identify improvement areas, and celebrate successes across projects and organizational initiatives.

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