User experience (UX) focuses on the emotional, subjective, and temporal dimensions of users’ interaction with systems. Our objective is to expand the usable privacy and security (UPS) researchers’ UX toolkit for understanding and designing secure experiences. Through a series of tutorials, discussions, and hands-on activities, we will introduce you to a set of UX methods and tools which have not been widely applied in UPS research. These include user journey maps, empathy maps, design thinking, and more. Our goal is to equip you with a new set of UX methods and tools to apply to your research and to stimulate discussion about the applications of UX design and research in UPS.
⏳ Event Length
The synchronous workshop will last 3 hours, with an extra 2 hours of asynchronous content (tutorials) made available to you one week before the workshop to complete on your own time.
User experience (UX) focuses on the emotional, subjective, and temporal dimensions of users’ interaction with systems that take into account hedonic and pragmatic qualities of experience. UX considers users’ whole experience interacting with systems before, during, after, and overtime. Usable privacy and security (UPS) researchers have utilized various human-centred research methods and tools to understand user behaviour and design interventions to help reduce risk-taking behaviours.
Our objective is to expand the UPS researchers’ UX toolkit for understanding and designing secure experiences. Through a series of asynchronous and synchronous tutorials, discussions, and hands-on activities, we will introduce you to a set of UX methods and tools prevalent in the UX domain and have not been widely applied in UPS research.
UX topics covered in the workshop include but are not limited to:
A user journey map (sometimes called customer journey map) is a visualization of the experiences people have when interacting with a product or service so that each moment can be individually evaluated and improved.
The Empathy Map is a tool that teams develop deep, shared understanding and empathy for other people.
Design Thinking is an iterative process in which we seek to understand the user, challenge assumptions, and redefine problems in an attempt to identify alternative strategies and solutions that might not be instantly apparent with our initial level of understanding. At the same time, Design Thinking provides a solution-based approach to solving problems. It is a way of thinking and working as well as a collection of hands-on methods.
The sprint is a five-day process developed by GV for answering critical business questions through design, prototyping, and testing ideas with users in under a week.
The Value Proposition Canvas is a tool which can help ensure that a product or service is positioned around what the customer values and needs, including their jobs-to-be-done, pains, and gains, as well as your offer to them.