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🤝 How to Use the FlyJaya Agent Portal

A step-by-step guide for travel agents and corporate partners

The FlyJaya Agent Portal is designed to help our B2B partners access real-time availability, make reservations, manage bookings, and retrieve reports in a secure and user-friendly environment.

🔐 1. Accessing the Agent Portal

Go to the Portal URL:

https://agent.flyjaya.com⁠

(replace with actual domain)

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Input your allocated agency name, user login and password into the login fields.

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If login successful, the page will display the portal which shows several options to choose.

Make Booking: User can create new booking directly from this page and also shows recent activities from involved agents. See the full guide here:

Search Booking: Search any bookings with multiple filter options to choose from. See the full guide here:

Accounts: Manage multiple accounts that can be added for accessing the agent portal. See the full guide here:

Reports: Access multiple reporting template which download excel file (.xls) for reporting purpose. See the full guide here:

Flight Schedules: access the live status of the flight and their irregularities if any. See the full guide here:

Help: Quick guide on how to do PNL upload and bookings. See the full guide here:

Registered Agent ID

Username & Password (provided by FlyJaya Commercial Team)

Browser Compatibility: Chrome or Firefox recommended

🛠 Tip: For security, avoid logging in from public/shared devices.

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🧾 2. Creating a New Booking

Click “Make Booking” tab

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Input the booking information required

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One way or round-trip checkbox

Day time (Morning, Afternoon, Evening)

Select departure airport

Select destination airport

Select departure date(s) (if round trip selected also select return date)

Input passenger type number (Adult, Child, Infant, Others)

Select normal booking or quick booking (with no SSR and no seat selections)

Select “Search”

The system will show available flights with the said information

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The information will show:

Flight: Flight number information

Date: Departure date

Depart: Departure time

Arrive: Arrival time

Duration: Flight duration

Class: Subclasses available to book

Fare: Fare class available to book

Seat: The availability of the seat status available to book

Adult: Shows the basic fare of a standard passenger type which is Adult.

Select preferred flight and see the extended information on the right side

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Click the “See fare details” to extend the information

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In here user can see how much the ticket price is and breakdown of any surcharges or tax

If you wish to proceed, click “Next” button underside of the Reservation details.

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Add passenger details:

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Required fields:

Contact Information

Title

First name

Last name

Country code

Phone number

Country of residence

Email address

Confirm email address

I’m the passenger of this flight (only check this if the contact information is also the passenger)

Passenger information

Title

First name

Last name

Birth date

Nationality

Type of document (ID Card, Passport, Student ID)

Document number (referring to the type of document)

Issue Country

Issue Date

Select:

Baggage Allowance

Seat Preference

Optional Services (Meals, Insurance, etc.)

Review fare breakdown and continue to payment

💳 Payment Methods:

Credit Limit / Prepaid Balance (for approved agents)

Virtual Account / Bank Transfer

Voucher (if applicable)

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🔄 3. Managing Existing Bookings

Use "Manage Booking" tab to:

View PNR status

Modify passenger details (if permitted)

Rebook or change flight schedule

Cancel bookings

Print e-tickets & invoices

📌 Note: Rebooking and cancellations follow the fare rules attached to the original booking.

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📦 4. Using Agent Tools

Passenger Lookup – Search by PNR, name, or booking date

Credit Balance – View remaining deposit/credit

Booking History – Filter bookings by date, route, or status

Reports – Download daily, weekly, or monthly sales reports

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🧠 5. FAQs & Troubleshooting

Forgot Password → Click “Reset Password” on the login page

Duplicate PNR → Check passenger spelling and retry

Error during payment → Check if balance is sufficient or contact FlyJaya support

🆘 Support Contact: 📧

agentsupport@flyjaya.com⁠

☎️ +62-XXX-XXX-XXXX 🕐 08:00 – 20:00 (WITA)

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