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📚 Glossary of Terms – FlyJaya & Avantik
This glossary provides definitions of commonly used terms and abbreviations related to FlyJaya’s airline operations and Avantik Passenger Service System (PSS).
🔧 System & Platform Terms
Table 1
Term
Definition
Term
Definition
PSS
Passenger Service System – Core system for reservations, inventory, and departure control. FlyJaya uses Avantik as its PSS.
GDS
Global Distribution System – Platforms like Sabre, Amadeus, or Travelport that connect airline inventory to travel agents and OTAs.
Avantik
The PSS provider used by FlyJaya for booking, ticketing, check-in, and operational management.
DCS
Departure Control System – Manages check-in, boarding, offloading, and load sheet. Integrated into Avantik.
API
Application Programming Interface – Used by B2B partners to connect external systems to FlyJaya’s booking infrastructure.
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🎫 Reservation & Booking Terms
Table 2
Term
Definition
Term
Definition
PNR
Passenger Name Record – A unique code containing a passenger’s booking details.
SSR
Special Service Request – Codes used to indicate additional passenger needs (e.g., wheelchair, infant).
OSI
Other Service Information – Free-text messages between agents/airlines to share booking info.
Fare Basis
The alphanumeric code that defines a fare’s conditions (refundability, change rules, etc.).
Segment
A single leg of a journey (e.g., CGK-MDC is one segment).
No-Show
When a passenger fails to check-in or board despite having a valid booking.
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💺 Passenger & Service Terms
Table 3
Term
Definition
Term
Definition
Adult (ADT)
Passenger age 12 and above.
Child (CHD)
Passenger between 2–11 years old. Requires adult accompaniment.
Infant (INF)
Passenger under 2 years, not occupying a seat.
UMNR
Unaccompanied Minor – A child traveling alone, requiring special handling.
Special Meals
Meals requested based on dietary needs (e.g., vegetarian, halal, diabetic).
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📦 Ancillaries & Add-ons
Table 4
Term
Definition
Term
Definition
Ancillaries
Non-ticket services sold to passengers (e.g., baggage, seat selection, meals).
Excess Baggage
Baggage allowance beyond the free limit, sold as an add-on.
Seat Map
Aircraft seat layout allowing selection during booking/check-in.
Voucher
A discount or gift code that can be applied to bookings.
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🛫 Check-In & Airport Terms
Table 5
Term
Definition
Term
Definition
Boarding Pass
A document authorizing the passenger to board the flight. Generated via DCS.
Offload
The process of removing a booked passenger from the manifest (manually or system-triggered).
Load Sheet
A document summarizing the aircraft’s weight, balance, and passenger count.
Gate Close Time
Time before departure after which boarding is no longer allowed (usually 20–30 mins).
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