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FlyJaya Knowledge Base

🌐 FlyJaya Knowledge Base – Powered by Avantik

Welcome to FlyJaya’s internal knowledge base. This portal serves as a comprehensive guide for staff, partners, and agents to understand and operate our Passenger Service System (PSS) by Avantik.

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📘 1. Get Started

Overview of FlyJaya System & Access Requirements

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System Access & Roles⁠

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Avantik Interface Overview (GUI)⁠

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Glossary: PSS, GDS, SSR, DCS, and More⁠

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Recommended Browser and Tech Setup⁠

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FlyJaya System Architecture (PSS + API + Web)⁠

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✈️ 2. Reservation

How to create, search, and manage bookings

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Create New Booking (Direct & OTA)⁠

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PNR Search and Passenger Details Lookup⁠

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Fare Selection and Seat Assignment⁠

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Apply Discounts, Promo Codes & Vouchers⁠

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Payment Capture: Card, Voucher, Offline⁠

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Reservation Restrictions and Blacklist Checks⁠

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🔄 3. Manage Booking

Modify existing PNRs and post-sales processing

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Edit Passenger Info (Name, Contact)⁠

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Flight Change / Rebooking Process⁠

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Cancel & Refund Booking⁠

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Manage Ancillaries: Meals, Baggage, Sports Equip⁠

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Print/Reprint E-Tickets & Itinerary⁠

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🤝 4. B2B Guides

For travel agents, corporate, and partner integrations

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How to Use FlyJaya Agent Portal⁠

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Agent Login & Credentials Management⁠

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Bulk Booking for Corporate Accounts⁠

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API Integration Guidelines for B2B⁠

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Commission & Sales Report Retrieval⁠

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🛄 5. Check-in & Boarding

Preparing for departure and handling airport operations

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Online Check-In Procedure⁠

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Check Passenger Eligibility⁠

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Print Boarding Passes & Baggage Tags⁠

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Special Services: Wheelchair, UMNR, Medical⁠

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Offload Process & Passenger No-Show⁠

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DCS Connection with Airport & Avantik⁠

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🔗 Additional Resources

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Conditions of Carriage (PDF)⁠

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Route Load Reports & Operational Dashboard⁠

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Submit a Request or Report an Issue⁠

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