CXL highlights in bold that users will “lose access to all content” if they cancel — including the courses they’ve complete. This portion feeds to the sunk cost fallacy.
Idea:
Play on the sunk cost fallacy if it exists. What have users already invested time in that they will lose when they cancel?
Instead of saying “Your account is cancelled”, ClickFunnels says “deleted”. That’s a much stronger word. The make yet another offer that is time-boxed with urgency “Special One Time Offer — Won’t be available if you close the page”. There’s illustrations and in this case, pausing is not free.
Idea:
Pause might not be free. It can be done at a lower cost. While the downside to cancellation can be losing all your data.