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Database of original and refined needs
Original needs from - note that this has been a very quick and dirty review of it.
You can play around and explore here without risk of breaking anything, your changes won’t be saved.
The examples here are to show how to refine and the benefits of using a database - all 3 tables of needs are the same database and needs, just arranged in a different view.
Splitting “So that” and “Category user needs” into tables also makes it easy to see these items separately.
For full information see the Medium posts on:
Example user needs
Unique ID
As a (Original)
I need to (Original)
So that (Original)
Acceptance criteria
Category
User type
As a
Who is
I need
So that
Acceptance criteria 1
Joined user needs
Theme
Category user need
Journey stage
Research that produced this
Success impacts
Failure impacts
Success measures
1
user researcher working in government
to be able to add my research to the library when I can't use GSuite
I can still share what I'm doing with colleagues across government
Another way users can add research that X% organisations from LocalGovDigital can access successfully add research
Adding research
User researcher
User researcher
working in government
to be able to add my research to the library when I can't use GSuite
I can easily show and share my research with others
Another way users can add research that X% organisations from LocalGovDigital can access successfully add research
As a who is I need to to be able to add my research to the library when I can't use GSuite so that I can easily show and share my research with others
User researcher
working in government
Adding research
As a user researcher I need to be able to find relevant research so that I can easily share research
Adding research
Hackney Library project
2
lead user researcher in government
to promote a culture where research is added during a project
useful research documentation is shared in a timely manner and not forgotten about
We have at least 2 other organisations uploading some documentation from a project phase
Adding research
User researcher
Lead user researcher
working in government
to promote a culture where research is added during a project
others can easily find relevant projects when looking for research in a timely manner
We have at least 2 other organisations uploading some documentation from a project phase
As a who is I need to to promote a culture where research is added during a project so that others can easily find relevant projects when looking for research in a timely manner
Lead user researcher
working in government
Adding research
As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records
Working culture
Hackney Library project
3
user researcher with a login
an easy, clear and fast way to add research
I can spend my time doing research or showing research to teams
EPIC
Adding research
User researcher
User researcher
with a login
have an easy, clear and fast way to add research
I can quickly and easily make updates to records
EPIC
As a who is I need to have an easy, clear and fast way to add research so that I can quickly and easily make updates to records
User researcher
with a login
Adding research
As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records
Adding research
Hackney Library project
4
user researcher with a login
to be able to add research myself
I haven't got to wait for someone to add my team's work for me
Part of epic
Adding research
User researcher
User researcher
with a login
to be able to add research myself
I don't have to wait for someone to add my team's work for me
Part of epic
As a who is I need to to be able to add research myself so that I don't have to wait for someone to add my team's work for me
User researcher
with a login
Adding research
As a user researcher I need to be able to update research myself so that I don't have to waste time waiting for others to do so
Registration
Hackney Library project
5
user researcher with a login
help to name my projects in a clear, consistent way
other researchers can easily find relevant projects when looking for research
Adding research
User researcher
User researcher
with a login
help to name my projects in a clear, consistent way
others can easily find relevant projects when looking for research in a timely manner
As a who is I need to help to name my projects in a clear, consistent way so that others can easily find relevant projects when looking for research in a timely manner
User researcher
with a login
Adding research
As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records
Adding research
Hackney Library project
6
user researcher
help to understand what would be useful to add to the library
other researchers view research documentation they are able to interprate and potentially reuse or feedback on
Adding research
User researcher
User researcher
help to understand what would be useful to add to the library
others can easily find relevant projects when looking for research in a timely manner
As a I need to help to understand what would be useful to add to the library so that others can easily find relevant projects when looking for research in a timely manner
User researcher
Adding research
As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records
Library management
Hackney Library project
7
user researcher with a login
help to categorise the research I add
other researchers reviewing my work can easily find it and other research on the same topic/in the same category
Adding research
User researcher
User researcher
with a login
help categorising the research I add
others can easily find relevant projects when looking for research in a timely manner
As a who is I need to help categorising the research I add so that others can easily find relevant projects when looking for research in a timely manner
User researcher
with a login
Adding research
As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records
Adding research
Hackney Library project
8
someone conducting user researcher
to be able to easily register myself
I can access the back end of the library
EPIC - to break down? Is the user here just user researchers or do we want related roles to be register? If so could say, "As a contributer to research..."
Adding research
User researcher
User researcher
to be able to easily register myself
I can access the back end of the library
EPIC - to break down? Is the user here just user researchers or do we want related roles to be register? If so could say, "As a contributer to research..."
As a I need to to be able to easily register myself so that I can access the back end of the library
User researcher
Adding research
As a user researcher I need to be able to easily register, login and use the back and front end of the system so that I can access and use the system easily
Registration
Hackney Library project
9
user researcher with a login
to make sure I accurately spell my library content
I don't make a mistake that is seen publically
Adding research
User researcher
User researcher
with a login
to make sure I accurately spell my library content
I don't make a mistake that is seen publically
As a who is I need to to make sure I accurately spell my library content so that I don't make a mistake that is seen publically
User researcher
with a login
Adding research
As a user researcher I need to make sure my content is correct so that I don't display errors to other users
Adding research
Hackney Library project
10
lead user researcher
to make sure that all projects from my organisation are kept up to date
only information that is useful is displayed on the library
EPIC - to break down?
Housekeeping
User researcher
Lead user researcher
to make sure that all projects from my organisation are kept up to date
I only see relevant projects
EPIC - to break down?
As a I need to to make sure that all projects from my organisation are kept up to date so that I only see relevant projects
Lead user researcher
Housekeeping
As as a user researcher I need to only see relevant projects so that I quickly and easily use the system
Editing records
Hackney Library project
11
user researcher
to be able to edit and remove projects I've worked on
I can easily correct mistakes and keep projects up to date
EPIC - to break down?
Housekeeping
User researcher
User researcher
to be able to edit and remove projects I've worked on
I can quickly and easily make updates to records
EPIC - to break down?
As a I need to to be able to edit and remove projects I've worked on so that I can quickly and easily make updates to records
User researcher
Housekeeping
As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records
Editing records
Hackney Library project
12
lead user researcher
to find research added by my organisation
I can show all the research we've conducted to senior leaders
Needs to: a) visually be clearer on front end on a project is from a particular organisation b) you can filter search all the research in the front end to just show research from a particular organisation. Also, a unique URL should be generated so this filtered research can easily be shared.
Navigation (front)
User researcher
Lead user researcher
to find research added by my organisation
I can easily show and share my research with others
Needs to:
a) visually be clearer on front end on a project is from a particular organisation
b) you can filter search all the research in the front end to just show research from a particular organisation. Also, a unique URL should be generated so this filtered research can easily be shared.
As a I need to to find research added by my organisation so that I can easily show and share my research with others
Lead user researcher
Navigation (front)
As a user researcher I need to be able to find relevant research so that I can easily share research
Searching for projects
Hackney Library project
13
service standard assessor in government
to see clearly the research conducted by a particular project
I can assess the service fairly against the standard
Want to see the journey a project has gone through. Seeing the journey the research could benefit every library visitor not just service assessor. So I wonder if we could add another one about explaining the journey as it will help to build trust and understanding. I like the idea of a paragraph telling the story of the research as shown on this blog post https://userresearch.blog.gov.uk/2020/04/30/how-we-developed-a-simple-user-research-library-at-ofsted/
Navigation (front)
Standard assessor
Service standard assessor
in government
to see clearly the research conducted by a particular project
I can assess the service fairly against the standard
Want to see the journey a project has gone through. Seeing the journey the research could benefit every library visitor not just service assessor. So I wonder if we could add another one about explaining the journey as it will help to build trust and understanding. I like the idea of a paragraph telling the story of the research as shown on this blog post https://userresearch.blog.gov.uk/2020/04/30/how-we-developed-a-simple-user-research-library-at-ofsted/
As a who is I need to to see clearly the research conducted by a particular project so that I can assess the service fairly against the standard
Service standard assessor
in government
Navigation (front)
As a Service standard assessor who is in government I need to see clearly the research conducted by a particular project so that I can assess the service fairly against the standard
Reviewing
Hackney Library project
14
library visitor
to be able to switch between multiple projects quickly
I haven't got to waste my time getting around and give up
If more than 10 projects displayed, get a 'Next' button but this goes to a 404. Do we need to reduce the number of projects on screen before a 'Next' button is displayed?
Navigation (front)
Member of the public
Library visitor
to be able to switch between multiple projects quickly
I can quickly and easily make updates to records
If more than 10 projects displayed, get a 'Next' button but this goes to a 404.
Do we need to reduce the number of projects on screen before a 'Next' button is displayed?
As a I need to to be able to switch between multiple projects quickly so that I can quickly and easily make updates to records
Library visitor
Navigation (front)
As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records
Adding research
Hackney Library project
15
user researcher with a login
to be able to switch between the front and back end screen easily
I haven't got to log out of the back end to get to the front end
Navigation (back)
User researcher
User researcher
with a login
to be able to switch between the front and back end screen easily
I haven't got to log out of the back end to get to the front end
As a who is I need to to be able to switch between the front and back end screen easily so that I haven't got to log out of the back end to get to the front end
User researcher
with a login
Navigation (back)
As a user researcher I need to be able to easily register, login and use the back and front end of the system so that I can access and use the system easily
Registration
Hackney Library project
16
user researcher with a login
to be able to quickly find a particular project in the back end
when I'm adding research to a project I havent got to go through a long list
Navigation (back)
User researcher
User researcher
with a login
to be able to quickly find a particular project in the back end
I can quickly and easily make updates to records
As a who is I need to to be able to quickly find a particular project in the back end so that I can quickly and easily make updates to records
User researcher
with a login
Navigation (back)
As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records
Searching for projects
Hackney Library project
17
user researcher with a login
to only see projects that my organisation have added in the back end
I have no control of what other users in other organisations have added
Navigation (back)
User researcher
User researcher
with a login
to only see projects that my organisation have added in the back end
I only see relevant projects
As a who is I need to to only see projects that my organisation have added in the back end so that I only see relevant projects
User researcher
with a login
Navigation (back)
As as a user researcher I need to only see relevant projects so that I quickly and easily use the system
Searching for projects
Hackney Library project
18
Hackney Lead User Researcher
to be able to have access to every project added to the library
I can change or take things down that shouldn't be on there
Master users - how many do we have? If other sectors use it, do they need these too? Having just one feels like it could be risky and potentially a lot of librarian work.
Navigation (back)
User researcher
Lead user researcher
at Hackney
to be able to have access to every project added to the library
I can quickly and easily make updates to records
Master users - how many do we have? If other sectors use it, do they need these too? Having just one feels like it could be risky and potentially a lot of librarian work.
As a who is I need to to be able to have access to every project added to the library so that I can quickly and easily make updates to records
Lead user researcher
at Hackney
Navigation (back)
As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records
Editing records
Hackney Library project
19
user researcher
to add insight to the library that only certain users in my organisation can see
we keep a record of all research internally without making some personally identifable research public
to break down?
Permissions
User researcher
User researcher
to add insight to the library that only certain users in my organisation can see
we keep a record of all research internally without making some personally identifable research public
to break down?
As a I need to to add insight to the library that only certain users in my organisation can see so that we keep a record of all research internally without making some personally identifable research public
User researcher
Permissions
As a project member I need to ensure that user data is only added appropriately and destroyed when no longer need so that I keep user data secure
Library management
Hackney Library project
20
member of a project team
to know which files on GSuite are shared on the library and publically available
I know not to add sensitive information to that document
Culture - how we structure team drives
Reassurance
Project team member
Project team member
to know which files on GSuite are shared on the library and publically available
I know not to add sensitive information to that document
Culture - how we structure team drives
As a I need to to know which files on GSuite are shared on the library and publically available so that I know not to add sensitive information to that document
Project team member
Reassurance
As a project member I need to ensure that user data is only added appropriately and destroyed when no longer need so that I keep user data secure
Adding research
Hackney Library project
21
user researcher with a login
reassurance that I can add certain information to the library
I feel confident I'm doing the right thing and continue to use the library
EPIC - to break down?
Reassurance
User researcher
User researcher
with a login
reassurance that I can add certain information to the library
I feel confident I'm doing the right thing and continue to use the library
EPIC - to break down?
As a who is I need to reassurance that I can add certain information to the library so that I feel confident I'm doing the right thing and continue to use the library
User researcher
with a login
Reassurance
As a user researcher I need to be feel confident in using the library so that I continue to use it
Registration
Hackney Library project
22
lead user researcher
to be confident that my team have added the 'right' information to the library
we can avoid sensitive information being made publically available
Reassurance
User researcher
Lead user researcher
to be confident that my team have added the 'right' information to the library
we can avoid sensitive information being made publically available
As a I need to to be confident that my team have added the 'right' information to the library so that we can avoid sensitive information being made publically available
Lead user researcher
Reassurance
As a project member I need to ensure that user data is only added appropriately and destroyed when no longer need so that I keep user data secure
Library management
Hackney Library project
23
lead user researcher
to make it clear how research in the library can be used
we have a clear line on the intellectual property and attribution of research
Reassurance
User researcher
Lead user researcher
to make it clear how research in the library can be used
we have a clear line on the intellectual property and attribution of research
As a I need to to make it clear how research in the library can be used so that we have a clear line on the intellectual property and attribution of research
Lead user researcher
Reassurance
As a Lead user researcher I need to make it clear how research in the library can be used so that we have a clear line on the intellectual property and attribution of research
Library management
Hackney Library project
24
Hackney Lead User Researcher
to make sure all project teams manage consent forms correctly
we look after participant data and can easily remove data on request
Culture - how we structure team drives
Participant data
User researcher
Lead user researcher
at Hackney
to make sure all project teams manage consent forms correctly
we look after participant data and can easily remove data on request
Culture - how we structure team drives
As a who is I need to to make sure all project teams manage consent forms correctly so that we look after participant data and can easily remove data on request
Lead user researcher
at Hackney
Participant data
As a project member I need to ensure that user data is only added appropriately and destroyed when no longer need so that I keep user data secure
Library management
Hackney Library project
25
Hackney Lead User Researcher
to make sure all project teams delete identifable participant data at the right time
we only keep participant data for as long as neccessary, as per consent form
Culture - how we structure team drives
Participant data
User researcher
Lead user researcher
at Hackney
to make sure all project teams delete identifable participant data at the right time
we look after participant data and can easily remove data on request
Culture - how we structure team drives
As a who is I need to to make sure all project teams delete identifable participant data at the right time so that we look after participant data and can easily remove data on request
Lead user researcher
at Hackney
Participant data
As a project member I need to ensure that user data is only added appropriately and destroyed when no longer need so that I keep user data secure
Library management
Hackney Library project
26
Hackney Lead User Researcher
to make sure only certain people in project teams have access to participant data
we look after participant data, as per our consent form
Culture - how we structure team drives (Only researchers have access to that data)
Participant data
User researcher
Lead user researcher
at Hackney
to make sure only certain people in project teams have access to participant data
we look after participant data and can easily remove data on request
Culture - how we structure team drives (Only researchers have access to that data)
As a who is I need to to make sure only certain people in project teams have access to participant data so that we look after participant data and can easily remove data on request
Lead user researcher
at Hackney
Participant data
As a project member I need to ensure that user data is only added appropriately and destroyed when no longer need so that I keep user data secure
Library management
Hackney Library project
27
user researcher with a project on Pipeline
to be able to quickly create a project on the library and link it to Pipeline
it saves me time filling in the library and library visitors can see everything about a project
Helps populate library project from information in Pipeline and can easily show link between Pipeline and library project for website visitor
Pipeline
User researcher
User researcher
with a project on Pipeline
to be able to quickly create a project on the library and link it to Pipeline
it saves me time filling in the library and library visitors can see everything about a project
Helps populate library project from information in Pipeline and can easily show link between Pipeline and library project for website visitor
As a who is I need to to be able to quickly create a project on the library and link it to Pipeline so that it saves me time filling in the library and library visitors can see everything about a project
User researcher
with a project on Pipeline
Pipeline
As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records
Adding research
Hackney Library project
28
lead user researcher
to be able to see what library visitors are looking at
I know what they are interested in and can promote that further
Need to have basic analytics on what Project, collection, doc and doc types are being viewed, when and through what device/browser
Measurement
User researcher
Lead user researcher
to be able to see what library visitors are looking at
I know what they are interested in and can promote that further
Need to have basic analytics on what Project, collection, doc and doc types are being viewed, when and through what device/browser
As a I need to to be able to see what library visitors are looking at so that I know what they are interested in and can promote that further
Lead user researcher
Measurement
As a user researcher responsible for the system I need to know what library visitors are interested in so that I can ensure it best meets user needs
Library management
Hackney Library project
29
lead user researcher
to get some consistency in our research documents
they are of most use to other researchers
Culture - creating 'templates' as part of How to HackIT
Measurement
User researcher
Lead user researcher
to get some consistency in our research documents
others can easily find relevant projects when looking for research in a timely manner
Culture - creating 'templates' as part of How to HackIT
As a I need to to get some consistency in our research documents so that others can easily find relevant projects when looking for research in a timely manner
Lead user researcher
Measurement
As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records
Adding research
Hackney Library project
30
lead user researcher
to know how others have used research in the library
we can share best practice and demonstrate the value of the library
Measurement
User researcher
Lead user researcher
to know how others have used research in the library
we can share best practice and demonstrate the value of the library
As a I need to to know how others have used research in the library so that we can share best practice and demonstrate the value of the library
Lead user researcher
Measurement
As a user researcher responsible for the system I need to know what library visitors are interested in so that I can ensure it best meets user needs
Library management
Hackney Library project
31
library visitor
a clear way that I can give feedback about the library
it continues to be improved and meets my needs
Measurement
Member of the public
Library visitor
a clear way that I can give feedback about the library
it continues to be improved and meets my needs
As a I need to a clear way that I can give feedback about the library so that it continues to be improved and meets my needs
Library visitor
Measurement
As a user researcher responsible for the system I need to know what library visitors are interested in so that I can ensure it best meets user needs
Library management
Hackney Library project
32
Hackney Lead User Researcher
a clear way that I can collate and visualise feedback from libray visitors
it continues to be improved and I can demonstrate the value of the library
Measurement
User researcher
Lead user researcher
at Hackney
a clear way that I can collate and visualise feedback from libray visitors
it continues to be improved and meets my needs
As a who is I need to a clear way that I can collate and visualise feedback from libray visitors so that it continues to be improved and meets my needs
Lead user researcher
at Hackney
Measurement
As a user researcher responsible for the system I need to know what library visitors are interested in so that I can ensure it best meets user needs
Library management
Hackney Library project
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