Example user needs repository

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Database of original and refined needs

Original needs

Original needs

Unique ID

As a (Original)

I need to (Original)

So that (Original)

Acceptance criteria

Category

user researcher working in government

to be able to add my research to the library when I can't use GSuite

I can still share what I'm doing with colleagues across government

Another way users can add research that X% organisations from LocalGovDigital can access successfully add research

Adding research

lead user researcher in government

to promote a culture where research is added during a project

useful research documentation is shared in a timely manner and not forgotten about

We have at least 2 other organisations uploading some documentation from a project phase

Adding research

user researcher with a login

an easy, clear and fast way to add research

I can spend my time doing research or showing research to teams

EPIC

Adding research

user researcher with a login

to be able to add research myself

I haven't got to wait for someone to add my team's work for me

Part of epic

Adding research

user researcher with a login

help to name my projects in a clear, consistent way

other researchers can easily find relevant projects when looking for research

Adding research

user researcher

help to understand what would be useful to add to the library

other researchers view research documentation they are able to interprate and potentially reuse or feedback on

Adding research

user researcher with a login

help to categorise the research I add

other researchers reviewing my work can easily find it and other research on the same topic/in the same category

Adding research

someone conducting user researcher

to be able to easily register myself

I can access the back end of the library

EPIC - to break down? Is the user here just user researchers or do we want related roles to be register? If so could say, "As a contributer to research..."

Adding research

user researcher with a login

to make sure I accurately spell my library content

I don't make a mistake that is seen publically

Adding research

lead user researcher

to make sure that all projects from my organisation are kept up to date

only information that is useful is displayed on the library

EPIC - to break down?

Housekeeping

user researcher

to be able to edit and remove projects I've worked on

I can easily correct mistakes and keep projects up to date

EPIC - to break down?

Housekeeping

lead user researcher

to find research added by my organisation

I can show all the research we've conducted to senior leaders

Needs to: a) visually be clearer on front end on a project is from a particular organisation b) you can filter search all the research in the front end to just show research from a particular organisation. Also, a unique URL should be generated so this filtered research can easily be shared.

Navigation (front)

service standard assessor in government

to see clearly the research conducted by a particular project

I can assess the service fairly against the standard

Want to see the journey a project has gone through. Seeing the journey the research could benefit every library visitor not just service assessor. So I wonder if we could add another one about explaining the journey as it will help to build trust and understanding. I like the idea of a paragraph telling the story of the research as shown on this blog post https://userresearch.blog.gov.uk/2020/04/30/how-we-developed-a-simple-user-research-library-at-ofsted/

Navigation (front)

library visitor

to be able to switch between multiple projects quickly

I haven't got to waste my time getting around and give up

If more than 10 projects displayed, get a 'Next' button but this goes to a 404. Do we need to reduce the number of projects on screen before a 'Next' button is displayed?

Navigation (front)

user researcher with a login

to be able to switch between the front and back end screen easily

I haven't got to log out of the back end to get to the front end

Navigation (back)

user researcher with a login

to be able to quickly find a particular project in the back end

when I'm adding research to a project I havent got to go through a long list

Navigation (back)

user researcher with a login

to only see projects that my organisation have added in the back end

I have no control of what other users in other organisations have added

Navigation (back)

Hackney Lead User Researcher

to be able to have access to every project added to the library

I can change or take things down that shouldn't be on there

Master users - how many do we have? If other sectors use it, do they need these too? Having just one feels like it could be risky and potentially a lot of librarian work.

Navigation (back)

user researcher

to add insight to the library that only certain users in my organisation can see

we keep a record of all research internally without making some personally identifable research public

to break down?

Permissions

member of a project team

to know which files on GSuite are shared on the library and publically available

I know not to add sensitive information to that document

Culture - how we structure team drives

Reassurance

user researcher with a login

reassurance that I can add certain information to the library

I feel confident I'm doing the right thing and continue to use the library

EPIC - to break down?

Reassurance

lead user researcher

to be confident that my team have added the 'right' information to the library

we can avoid sensitive information being made publically available

Reassurance

lead user researcher

to make it clear how research in the library can be used

we have a clear line on the intellectual property and attribution of research

Reassurance

Hackney Lead User Researcher

to make sure all project teams manage consent forms correctly

we look after participant data and can easily remove data on request

Culture - how we structure team drives

Participant data

Hackney Lead User Researcher

to make sure all project teams delete identifable participant data at the right time

we only keep participant data for as long as neccessary, as per consent form

Culture - how we structure team drives

Participant data

Hackney Lead User Researcher

to make sure only certain people in project teams have access to participant data

we look after participant data, as per our consent form

Culture - how we structure team drives (Only researchers have access to that data)

Participant data

user researcher with a project on Pipeline

to be able to quickly create a project on the library and link it to Pipeline

it saves me time filling in the library and library visitors can see everything about a project

Helps populate library project from information in Pipeline and can easily show link between Pipeline and library project for website visitor

Pipeline

lead user researcher

to be able to see what library visitors are looking at

I know what they are interested in and can promote that further

Need to have basic analytics on what Project, collection, doc and doc types are being viewed, when and through what device/browser

Measurement

lead user researcher

to get some consistency in our research documents

they are of most use to other researchers

Culture - creating 'templates' as part of How to HackIT

Measurement

lead user researcher

to know how others have used research in the library

we can share best practice and demonstrate the value of the library

Measurement

library visitor

a clear way that I can give feedback about the library

it continues to be improved and meets my needs

Measurement

Hackney Lead User Researcher

a clear way that I can collate and visualise feedback from libray visitors

it continues to be improved and I can demonstrate the value of the library

Measurement

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