Proactive Customer Care at FullStory
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Proactive Customer Care at FullStory
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Meeting Master Table

Meeting Notes
3
Customer
Date
Type
Attendees
Notes
Any Action Items?
Action Assigned
Done
1
King of Pops
11/26/2018
Intro
James Knoll
Went really well!
Are excited about rage click metrics
Send webinar link for other metrics
JS
John Scrugham
2
Mailchimp
11/27/2018
Strategy
Niko Ortiz
"We love FullStory and want to keep using it."
Send case study from the Pinterest work we've done.
LG
Lane Greer
3
Falcons
11/30/2018
Training
James Page
Michael Cheng
Very short call - they are already up and running, so didn't need to help too much
​
​
4
Stuff You Should Know
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5
Delta Airlines
12/11/2018
​
James Knoll
2019 plan is aggressive and looking to use Fullstory to bring them to the next level
Create a new Coda initiatives tracker doc for 2019.
EC
Elly Chao
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