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Situation: Provide background on your story. What happened that caused this event or situation to arise.Task: Based on the context, what was the task that needed to happen. What was your responsibility as it relates to that task?Actions: What specific actions did you take to complete the task? Who, if anyone, were you working with?Results: What were the final results or outcomes of the story. What did you learn along the way?
Interview Planning
STAR is a framework is a commonly used interview question format. STAR stands for :
Add stories to the table below in the STAR format to prep for interview questions:
Add Story
Stories
Story Name
Situtation
Task
Actions
Results
I built the framework for Account Plans for the Customer Success and Sales teams. This situation was... My plan was to... I took the following actions... I worked alongside.... The results were... I learned....
Open
Customer Service
A customer was escalated to me for ....
After identifying the issue I determined we would need too ...
We refunded the product, submitted a official complaint, and update xyz policy
Open
Open
Open
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