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Volunteers

Onboarding: Application Phase

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Application Phase@4x.png
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How do people sign up for our team?

The first step in the onboarding process is the most obvious: they've got to sign up! When people are interested in joining our team, we will direct them to our Teams page on our website by going to
move.sc/teams
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.
On the Teams page they will be able to select all kinds of filters to find the right role for them. You can see an example below!
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Screen Shot 2020-04-30 at 5.11.04 PM.png
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Once they select a role, it will open a page like the one below where they can either sign up or ask a question about the role.
If they choose to sign up, it will automatically add them to our Process Queues so we can follow up with them. More on that in our next section!
If they ask a question, it will be sent to your email address so that you can respond to them.

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Screen Shot 2020-04-30 at 5.04.23 PM.png
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Once they sign up, what's next?

When someone signs up online, they will be added to the first step on your Process Queues.
What in the world are "Process Queues"? That's a feature in our church database called Church Community Builder (CCB). You can think of Process Queues kind of like a to-do list. In this case, we have created a sequence of "to-do's" for when people want to join your team.

Watch a step-by-step demo of how this feature works.


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The first step in your Process Queues is to send them a Welcome Email with a link to the full volunteer application. Their next step will be to fill out the application. We can't move forward until they have done that. If it takes them a while to respond, we will follow up and if we don't get a response after a couple weeks we will remove them from the Process Queue.
Check out the section below to see an overview of all the Process Queues for new volunteers and which ones are part of the Application Phase.

Process Queues (Application Phase)

Name of Process Queue
How did they end up in this Queue?
What am I supposed to do in this step?
1
Welcome Email
Someone signed up for your team online at move.sc/teams.
Send them a Welcome Email with a link to the full volunteer application.
2
2nd Follow Up
Someone has not completed their volunteer application yet.
Send them a Reminder Email with a link to complete the full application.
3
3rd Follow Up
Someone has not completed their volunteer application yet.
Shoot them a text or give them a call to see if they are still interested in joining your team. If not, remove them from the Queue.
4
Application Received
Someone has completed the full volunteer application.
Review their application to see if there are any red flags and, if not, move them to the next Queue (Reference Checks).
5
Reference Checks
Someone has completed the full volunteer application.
Look up the references they listed in their application and send them an email with a link to complete a quick Reference Check form. Once completed, review the references to see if there are any red flags and, if not, move them to the next Queue (Background Check).
6
Background Check
Someone has completed the full volunteer application.
There is a designated person at each campus who runs all background checks. Once they receive the results, they will notify you if the applicant can proceed or not.
7
Interview
Someone has been cleared through Reference Checks and a Background Check.
Send them an email inviting them to come in for an Interview. You (or a team leader) will interview the applicant to determine if they are safe and healthy.
8
Orientation
Someone has passed their Interview.
Invite them to an in person Orientation where you (or a team leader) prepares them for their new role.
9
Joined the Team
Someone has completed the onboarding process and decided to join your team.
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10
Did Not Join the Team
Someone decided not to join your team or was not approved.
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There are no rows in this table
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Go to the next section:
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Onboarding: Screening Phase
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