Troubleshooting

Below are some common concerns related to use of the GoodMaps app for indoor navigation. If you run into an issue you that is not addressed here or that you cannot overcome, please reach out to the GoodMaps team by emailing us at

support@goodmaps.com⁠

What should I do if GoodMaps isn’t working well in my school?

What should I do if GoodMaps can’t find my position?

What advice do you have for cane and/or guide dog users?

What devices is GoodMaps compatible with?

iOS

GoodMaps the app supports a minimum iOS version of 13. The device must also have at least an A9 processor to function. Compatible iOS devices include:

iPhone 15, 14 & 13 (Plus, Pro,Pro Max variants)

iPhone 12 (Mini, Pro, Pro Max variants)

iPhone 11 (Pro, Pro Max variants)

iPhone X (Xs, Xs Max, XR variants)

iPhone 8 (Plus variant)

ANDROID

GoodMaps the app is compatible with a wide range of Android version 13 and higher devices. For a comprehensive list, please refer to

this link⁠

. Frequently used devices include:

Samsung Galaxy S21 Ultra 5 G

Pixel 6

Pixel 7

Pixel 7 Pro

Samsung Galaxy A53 5G

Samsung Galaxy S22

Samsung Galaxy S22 Ultra

Samsung Galaxy S23 Ultra

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