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Resume & Experience
8 years of experience in UX Design and Research
Professional Experience
AppFolio, Inc (2018–2023)
UX Operations Manager | Jun 2022 – Aug 2023
Led UX Operations team to support 100+ PMs, UX Designers, and UX Researchers conducting user research for an enterprise B2B SaaS product in the real estate industry. Supported many initiatives, including: research participant recruitment, software purchases, user research repository, and team onboarding.
UX Lead | Jul 2020 – Jun 2022
Established a User Research Repository for a cross-functional team of 100+ UX Designers, UX Researchers, and Product Managers.
Developed continuous improvement processes, action-oriented documentation, and educational resources to ensure design and research excellence at scale.
As a member of the UX Leadership team, reviewed and improved UX Team rituals, such as a bi-weekly UX Standup.
Senior UX Designer | Feb 2020 – Jul 2020
UX Designer | Jun 2018 – Feb 2020
Collaborated closely with 1-2 software development teams to drive the creation of exceptional, user-friendly features within a B2B SaaS property management software product. Leveraged design and research expertise to lead projects in key strategic areas.
Arrow Digital (2015–2018)
Senior UX Designer | Dec 2017 – May 2018
UX Designer | Aug 2015 – Dec 2017
Led UX projects for enterprise applications, mobile-first website redesigns, and digital products in a consultancy. Collaborated with engineering and product management to deliver on UX vision.
Talks & Blogs:
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