fastrbuild_logov2

All about fastrBuild

Share

Explore

Client Satisfaction

Communication Channels

⁠

Primary Communication Channels:

Emails: Used for timely communication and formal documentation.

Project Management Dashboard: Used for project updates, task assignments, and collaboration.

WhatsApp: Used for urgent support and quick communication.

Client Preferences:

Clients prefer timely communication through emails and routine Google Meets for updates.

WhatsApp messages or phone calls are preferred for urgent support during critical situations.

Emergency Contact Procedures:

Clients can contact their account executive or secondary POC for urgent requests.

Cross-team collaboration is facilitated based on resource availability.

Documentation and Record Keeping:

All client interactions documented in the Coda client dashboard.

Project progress and collaboration documented within Coda.

Response Time and Urgency:

Max 24-hour window for urgent revisions.

Max 48-hour window for handling urgent requests.

Team members report task status on the Coda dashboard.

Availability Management:

Any team member unavailability reported 48 hours prior via email and phone call to team lead.

Feedback Collection:

Feedback collected through email responses and comments in Google Meets.

Clients approach their POC for feedback.

Feedback Incorporation:

Team discusses feedback as a high priority.

Team lead reports implementation plans to management.

Share

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.