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1
SUS: A System Unusable for Twenty Percent of the Population
Did you know that the SUS creates biases in your research, affecting one in five people? That’s right! People with disabilities, especially those who use assistive technology, are not considered by most of the questions in the SUS. As a designer, this could lead to you making design decisions that don’t take into account 20 percent of the visitors to your website. When the SUS was invented, the author encouraged people to change it to suit different needs. In this talk, Samuel Proulx from Fable will discuss how Fable adapted the SUS to work for assistive technology users. Drawing from over five thousand hours of research and testing involving assistive technology users, we created the Accessible Usability Scale (AUS). This presentation will include trends in AUS responses since it was released in December of 2020.
SUS
people
research
People
biases
design decisions
technology users
technology
presentation
most
disabilities
designer
visitors
website
account
questions
needs
talk
people
author
research
testing
Samuel Proulx
trends
responses
AUS
Accessible Usability Scale
Fable
December of 2020
2020
Show 4 more2021
Sponsored Session
Technologies
Research Lab
SUSpeopleresearchPeoplebiasesdesign decisionstechnology userstechnologypresentationmostdisabilitiesdesignervisitorswebsiteaccountquestionsneedstalkpeopleauthorresearchtestingSamuel ProulxtrendsresponsesAUSAccessible Usability ScaleFableDecember of 20202020 Show 4 more
DesignOps Summit 2021
Technologies
Research Lab
Did
you
know
that
the
SUS
creates
biases
in
your
research
,
affecting
one
in
five
people
?
That
’s
right
!
People
with
disabilities
,
especially
those
who
use
Show 124 more2
Theme 1: Establishing and Growing DesignOps
Getting started with Design Operations can be a daunting task. Considerations include what to call it, who should do the work, how to get funding, and what does success look like. We’ll begin by sharing examples and practical advice on how to establish DesignOps as a function and a role, and share practical advice and outcomes from those who have succeeded. We’ll be inspired by teams of one to teams that serve hundreds of thousands of customers, and you’ll gain practical insights and knowledge that you can apply in your own practice.
task
Design Operations
Considerations
teams
outcomes
work
funding
insights
advice
examples
advice
function
success
role
thousands
hundreds
customers
DesignOps
practice
knowledge
teams
one
one
2021
Overview
taskDesign OperationsConsiderationsteamsoutcomesworkfundinginsightsadviceexamplesadvicefunctionsuccessrolethousandshundredscustomersDesignOpspracticeknowledgeteamsoneone
DesignOps Summit 2021
Getting
started
with
Design
Operations
can
be
a
daunting
task
.
Considerations
include
what
to
call
it
,
who
should
do
the
work
,
how
to
get
funding
,
and
Show 74 more3
C’mon Get Happy
Team happiness is an important and oft-mentioned DesignOps metric, but we need to reframe how we think about it. No human* can “”make”” their team happy, and it’s folly to measure ourselves by that impossible standard. But what we _can_ do is create opportunities for our teams—opportunities to get weird, share freely, give feedback, encourage each other, and create their own team culture. And they get to choose whether and how they take advantage of those opportunities.
Team happiness
opportunities
team
DesignOps
each other
teams
folly
standard
human*
team culture
advantage
feedback
2021
Talk
Coordination
Design Management
Team Compositions
Design Culture
Design Metrics
Team happinessopportunitiesteamDesignOpseach otherteamsfollystandardhuman*team cultureadvantagefeedback
DesignOps Summit 2021
Coordination
Design Management
Team Compositions
Design Culture
Design Metrics
Team
happiness
is
an
important
and
oft
-
mentioned
DesignOps
metric
,
but
we
need
to
reframe
how
we
think
about
it
.
No
human
*
can
“
”
make
Show 67 more4
Advice for DesignOps Employee #1
You have heard of DesignOps. You know how it can benefit your team. Your designers are tired of chasing requirements and dealing with tooling. But you have no idea where to start with establishing the practice in your organization. This session will help you evaluate what parts of DesignOps you need to implement, and how you can start to introduce the concept to your team.
team
DesignOps
idea
designers
session
requirements
tooling
organization
practice
concept
parts
2021
Talk
Implementing Ops
Design Management
Operations
teamDesignOpsideadesignerssessionrequirementstoolingorganizationpracticeconceptparts
DesignOps Summit 2021
Implementing Ops
Design Management
Operations
You
have
heard
of
DesignOps
.
You
know
how
it
can
benefit
your
team
.
Your
designers
are
tired
of
chasing
requirements
and
dealing
with
tooling
.
But
you
have
Show 41 more5
How the Adidas Design Ops Team Supports Every Phase of the Design Lifecycle
Learn all about design operations at Adidas. In this Q&A we will be joined by two design operations managers who will share how they support the design lifecycle as well as team engagement. They will share Miro boards to give you a peek inside the team, from workshops to birthday cards.
This Q&A will be hosted by Shipra Kayan, a design leader at Miro who has over a decade of experience building distributed design teams.
design operations managers
design operations
Adidas
Q&A
Shipra Kayan
boards
team
Miro
design teams
team engagement
design lifecycle
workshops
peek
experience
Q&A
birthday cards
two
2021
Sponsored Session
design operations managersdesign operationsAdidasQ&AShipra KayanboardsteamMirodesign teamsteam engagementdesign lifecycleworkshopspeekexperienceQ&Abirthday cardstwo
DesignOps Summit 2021
Learn
all
about
design
operations
at
Adidas
.
In
this
Q&A
we
will
be
joined
by
two
design
operations
managers
who
will
share
how
they
support
the
design
lifecycle
as
Show 51 more6
Organizing Chaos: How IBM is Defining Design Systems with Sketch for an Ever-Changing AI Landscape
Defining a design system that’s adaptable, modular and more importantly, future proof, is a monumental task. With several years of contributing to their design system and software suite, Mitchell Bernstein, AI Design Lead, will go through IBM’s experience on this topic, sharing key takeaways about their evolving Carbon Design System. Mitchell will also dive into details on how to adapt any design system to complex, AI-powered software with the help of Sketch.
design system
proof
takeaways
design system
software suite
design system
experience
topic
Mitchell Bernstein
details
AI Design Lead
software
IBM
help
Sketch
Carbon Design System
2021
Sponsored Session
design systemprooftakeawaysdesign systemsoftware suitedesign systemexperiencetopicMitchell BernsteindetailsAI Design LeadsoftwareIBMhelpSketchCarbon Design System
DesignOps Summit 2021
Defining
a
design
system
that
’s
adaptable
,
modular
and
more
importantly
,
future
proof
,
is
a
monumental
task
.
With
several
years
of
contributing
to
their
design
system
Show 57 more7
5 Reasons to Bring your Recruiting in House
Participant recruitment is often regarded as the most difficult part of any design project. Oftentimes companies rely on recruiting agencies to handle finding participants. While there are some advantages to this approach, and cases where outsourcing is the best option, nowadays bringing research in-house can be simple, flexible, cost-effective, and fast.
During this session we’ll be diving into the top 5 benefits of bringing your recruitment efforts in house.
Participant recruitment
part
outsourcing
design project
cases
participants
companies
recruiting agencies
house
approach
advantages
research
session
house
benefits
recruitment efforts
5
2021
Sponsored Session
Participant recruitmentpartoutsourcingdesign projectcasesparticipantscompaniesrecruiting agencieshouseapproachadvantagesresearchsessionhousebenefitsrecruitment efforts5
DesignOps Summit 2021
Participant
recruitment
is
often
regarded
as
the
most
difficult
part
of
any
design
project
.
Oftentimes
companies
rely
on
recruiting
agencies
to
handle
finding
participants
.
While
there
are
some
Show 53 more8
The DesignOps Starter Kit
Starting DesignOps at an org feels exciting and daunting at the same time. People who’ve given you the green light are as excited as you – so there’s a bit of pressure to make this work well! In this talk, Michelle will provide a “starter kit” of 10 tips for beginning a DesignOps program—the 10 foundational things she’s learned from establishing DesignOps at her org. Michelle includes how to prepare the program, manage expectations, ensure your success, and keep things sustainable for the long term.
Michelle
org
People
program
bit
DesignOps
light
talk
pressure
tips
starter kit
expectations
things
success
term
org
things
10
10
2021
Talk
Implementing Ops
Coordination
Change Management
Design Management
Operations
Communications
MichelleorgPeopleprogrambitDesignOpslighttalkpressuretipsstarter kitexpectationsthingssuccesstermorgthings1010
DesignOps Summit 2021
Implementing Ops
Coordination
Change Management
Design Management
Operations
Communications
Starting
DesignOps
at
an
org
feels
exciting
and
daunting
at
the
same
time
.
People
who
’ve
given
you
the
green
light
are
as
excited
as
you
–
so
there
Show 70 more9
Designing Accessible Research Workflows
What makes us human in human centered design? How can we optimize our workflows to respect our participants?
Phil will talk through his experiences of creating inclusive research workflows which respect participants rights and agency and how they’ve managed to operationalize and scale them for hundreds of researchers around the world.
Phil
research workflows
design
workflows
participants
experiences
rights
hundreds
researchers
world
agency
2021
Talk
Processes and Governance
Research Lab
Diversity, Equity, & Inclusion (DEI)
Tools
Workflows
Activities
Philresearch workflowsdesignworkflowsparticipantsexperiencesrightshundredsresearchersworldagency
DesignOps Summit 2021
Processes and Governance
Research Lab
Diversity, Equity, & Inclusion (DEI)
Tools
Workflows
Activities
What
makes
us
human
in
human
centered
design
?
How
can
we
optimize
our
workflows
to
respect
our
participants
?
Phil
will
talk
through
his
experiences
of
creating
inclusive
research
Show 25 more10
Scaling Design Capability: How Involved Should You Be?
Most design operation professionals will have to make a choice: to work solely as an organization’s internal consultancy or play an additional role in scaling design capabilities throughout an organization. If teams focus on the former, how will they get better projects and collaborators from their organization? If teams settle on the latter, how will they navigate scaling their design capabilities?
design operation professionals
organization
organization
choice
design capabilities
consultancy
role
teams
former
teams
collaborators
latter
design capabilities
projects
organization
2021
Sponsored Session
design operation professionalsorganizationorganizationchoicedesign capabilitiesconsultancyroleteamsformerteamscollaboratorslatterdesign capabilitiesprojectsorganization
DesignOps Summit 2021
Most
design
operation
professionals
will
have
to
make
a
choice
:
to
work
solely
as
an
organization
’s
internal
consultancy
or
play
an
additional
role
in
scaling
design
capabilities
throughout
Show 38 more11
Flex Your Super Powers: When a Design Ops Team Scales to Power CX
Join the Verizon CX Design Ops team for an interactive session about uncovering your super powers, recognizing your kryptonite and flexing your skills to power a growing, global team.
Verizon
team
super powers
session
CX Design Ops
kryptonite
team
skills
2021
Sponsored Session
Verizonteamsuper powerssessionCX Design Opskryptoniteteamskills
DesignOps Summit 2021
Join
the
Verizon
CX
Design
Ops
team
for
an
interactive
session
about
uncovering
your
super
powers
,
recognizing
your
kryptonite
and
flexing
your
skills
to
power
a
growing
,
global
Show 2 more12
How to Design Your Design Operating Model
All organizations have a design operating model. But not all organizations are intentional about creating it. It gets established by accident. Design gets fitted around other priorities of business or technology. As a result, organizations struggle to create valuable experiences for customers.
This is why organizations need to design their design operating model.
organizations
design operating model
organizations
organizations
Design
priorities
accident
technology
business
result
customers
design operating model
organizations
experiences
2021
Talk
Processes and Governance
Coordination
Design Center of Excellence
Operations
Team Compositions
Engagement Models
organizationsdesign operating modelorganizationsorganizationsDesignprioritiesaccidenttechnologybusinessresultcustomersdesign operating modelorganizationsexperiences
DesignOps Summit 2021
Processes and Governance
Coordination
Design Center of Excellence
Operations
Team Compositions
Engagement Models
All
organizations
have
a
design
operating
model
.
But
not
all
organizations
are
intentional
about
creating
it
.
It
gets
established
by
accident
.
Design
gets
fitted
around
other
priorities
Show 30 more13
Inclusive Design is DesignOps
Inclusive Design is a process, it is how we design. Adopting inclusive design means changing how we work, in our projects and in our everyday work habits. In the beginning it might be accidental, while at its best it is intentional and has operational support. Learn how we are making progress in our journey towards Inclusive Design at Intel. From the public goal that all user experience teams will be adopting inclusive design, to the real talk and challenges that happen within a team where everyone agrees with the goal, but they don’t know how to start.
Inclusive Design
design
challenges
team
user experience teams
projects
progress
support
work habits
beginning
journey
goal
talk
everyone
goal
Intel
2021
Talk
Processes and Governance
Diversity, Equity, & Inclusion (DEI)
People Management
Workflows
Inclusive Designdesignchallengesteamuser experience teamsprojectsprogresssupportwork habitsbeginningjourneygoaltalkeveryonegoalIntel
DesignOps Summit 2021
Processes and Governance
Diversity, Equity, & Inclusion (DEI)
People Management
Workflows
Inclusive
Design
is
a
process
,
it
is
how
we
design
.
Adopting
inclusive
design
means
changing
how
we
work
,
in
our
projects
and
in
our
everyday
work
habits
Show 78 more14
Designing For Screen Readers: Understanding the Mental Models and Techniques of Real Users
Starting out with a ten-minute live demo from an expert screen reader user, Samuel Proulx will introduce you to not only how they work, but the thought processes behind using the Internet with a screen reader. What are some of the most important things to take into account when attempting to construct a mental model of a screen reader user? How do these effect the way you think about designing websites and apps? How can designers learn to move beyond thinking visually, to create designs that work for everyone? After this introduction, the floor will open to your questions! If you have burning questions about how people who are blind use the Internet, or what design patterns work best and why or why not, this is your chance! Ask any question at all in an open, safe learning environment.
expert screen reader user
demo
thought processes
Samuel Proulx
Internet
designs
screen reader
chance
people
screen reader user
model
effect
way
websites
account
things
some
apps
everyone
floor
Internet
designers
design patterns
question
learning environment
questions
questions
introduction
ten
2021
Sponsored Session
Diversity, Equity, & Inclusion (DEI)
expert screen reader userdemothought processesSamuel ProulxInternetdesignsscreen readerchancepeoplescreen reader usermodeleffectwaywebsitesaccountthingssomeappseveryonefloorInternetdesignersdesign patternsquestionlearning environmentquestionsquestionsintroductionten
DesignOps Summit 2021
Diversity, Equity, & Inclusion (DEI)
Starting
out
with
a
ten
-
minute
live
demo
from
an
expert
screen
reader
user
,
Samuel
Proulx
will
introduce
you
to
not
only
how
they
work
,
but
the
Show 125 more15
Flex Your Super Powers: When a Design Ops Team Scales to Power CX
Join the Verizon CX Design Ops team for an interactive session about uncovering your super powers, recognizing your kryptonite and flexing your skills to power a growing, global team.
Verizon
team
super powers
session
CX Design Ops
kryptonite
team
skills
2021
Sponsored Session
Verizonteamsuper powerssessionCX Design Opskryptoniteteamskills
DesignOps Summit 2021
Join
the
Verizon
CX
Design
Ops
team
for
an
interactive
session
about
uncovering
your
super
powers
,
recognizing
your
kryptonite
and
flexing
your
skills
to
power
a
growing
,
global
Show 2 more16
How we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up
Shipra Kayan, the former head of insights at Upwork, will present the origin story of Upwork’s hugely successful and long-running VoC program. From the moment that triggered the formation of a VoC initiative, the ups, and downs of experimenting with its operating model, to why this program is still going strong 7 years after it was launched. She will field questions like “Who owns the VoC?”, “What is its purpose?”, and “Will we just create another presentation that won’t have any real impact?”
Shipra Kayan
insights
VoC
moment
Upwork
program
program
origin story
questions
presentation
downs
operating model
ups
initiative
formation
purpose
impact
7
2021
Sponsored Session
Shipra KayaninsightsVoCmomentUpworkprogramprogramorigin storyquestionspresentationdownsoperating modelupsinitiativeformationpurposeimpact7
DesignOps Summit 2021
Shipra
Kayan
,
the
former
head
of
insights
at
Upwork
,
will
present
the
origin
story
of
Upwork
’s
hugely
successful
and
long
-
running
VoC
program
.
From
the
Show 75 more17
Theme 2: Successful Outcomes for DesignOps Teams
Once leadership buy-in has been secured, the team staffed, and initial wins are confidently put on the board, the art and science of honing an ever better DesignOps team kicks in. DesignOps leaders must hold fast to effective norms as the team scales, persuade peers and partners with increasing finesse, and, of course, continue to deliver remarkable outcomes. On Day 2 of DesignOps Summit, join us as we learn from the hard-won wisdom of maturing DesignOps teams, including: tools of the trade, scaling strategies, deploying standards and systems, staffing models, and more.
leadership
team
art
science
wins
board
team
DesignOps
peers
finesse
norms
team scales
partners
teams
course
outcomes
leaders
DesignOps
wisdom
trade
strategies
standards
more
systems
staffing models
tools
DesignOps Summit
2
2021
Overview
leadershipteamartsciencewinsboardteamDesignOpspeersfinessenormsteam scalespartnersteamscourseoutcomesleadersDesignOpswisdomtradestrategiesstandardsmoresystemsstaffing modelstoolsDesignOps Summit2
DesignOps Summit 2021
Once
leadership
buy
-
in
has
been
secured
,
the
team
staffed
,
and
initial
wins
are
confidently
put
on
the
board
,
the
art
and
science
of
honing
an
Show 83 more18
Design as a Team Practice, A Practical Guide to Cross-functional Collaboration
We believe cross-functional team collaboration delivers value faster for users and organizations. However, it’s not always obvious what exactly cross-functional collaboration actually looks like. What practices are necessary to the team’s success? How do you measure team performance? As a developer and a designer, we have direct experience working together and leading teams on truly cross-functional product design and delivery. In our talk, we’ll provide specific examples of what that kind of collaboration can look like, while sharing some of the values and principles that have motivated us.
team collaboration
value
users
organizations
collaboration
values
team
teams
designer
team performance
developer
success
practices
experience
collaboration
kind
some
examples
principles
product design
delivery
talk
2021
Talk
Design Center of Excellence
Team Compositions
Engagement Models
Partnerships
team collaborationvalueusersorganizationscollaborationvaluesteamteamsdesignerteam performancedevelopersuccesspracticesexperiencecollaborationkindsomeexamplesprinciplesproduct designdeliverytalk
DesignOps Summit 2021
Design Center of Excellence
Team Compositions
Engagement Models
Partnerships
We
believe
cross-functional
team
collaboration
delivers
value
faster
for
users
and
organizations
.
However
,
it
’s
not
always
obvious
what
exactly
cross-functional
collaboration
actually
looks
like
.
What
practices
Show 71 more19
When Design Ops Comes in H.O.T. : A Tale of a Transformed Design Org
TIn their first 60 days at Zendesk, Briana and Christina, a 2 person design ops team, conducted a Program Manager Audit looking at these 3 key areas: People, Process, and Portfolio.
90 days later, Product Design has transformed from a siloed, disjointed team into a well-organized, collaborative environment with a unified tool strategy, inclusive team spaces and more focus on design craft.
In this talk you will learn how to not only conduct a thorough and data-centric Program Manager Audit, but how to come in H.O.T. (Humble, Orchestrated, and Timely.)
Zendesk
Briana
Christina
person design ops team
Program Manager Audit
areas
People
Process
Portfolio
team
tool strategy
environment
team spaces
Program Manager Audit
Product Design
focus
design craft
talk
H.O.T.
Humble
90
2
60
3
2021
Talk
Change Management
Coordination
Processes and Governance
Design Management
Product Design
Communications
Corporate Guidelines
Team Compositions
Ceremonies
ZendeskBrianaChristinaperson design ops teamProgram Manager AuditareasPeopleProcessPortfolioteamtool strategyenvironmentteam spacesProgram Manager AuditProduct Designfocusdesign crafttalkH.O.T.Humble902603
DesignOps Summit 2021
Change Management
Coordination
Processes and Governance
Design Management
Product Design
Communications
Corporate Guidelines
Team Compositions
Ceremonies
TIn
their
first
60
days
at
Zendesk
,
Briana
and
Christina
,
a
2
person
design
ops
team
,
conducted
a
Program
Manager
Audit
looking
at
these
3
key
areas
Show 82 more20
5 Reasons to Bring your Recruiting in House
Participant recruitment is often regarded as the most difficult part of any design project. Oftentimes companies rely on recruiting agencies to handle finding participants. While there are some advantages to this approach, and cases where outsourcing is the best option, nowadays bringing research in-house can be simple, flexible, cost-effective, and fast.
During this session we’ll be diving into the top 5 benefits of bringing your recruitment efforts in house.
Participant recruitment
part
outsourcing
design project
cases
participants
companies
recruiting agencies
house
approach
advantages
research
session
house
benefits
recruitment efforts
5
2021
Sponsored Session
Participant recruitmentpartoutsourcingdesign projectcasesparticipantscompaniesrecruiting agencieshouseapproachadvantagesresearchsessionhousebenefitsrecruitment efforts5
DesignOps Summit 2021
Participant
recruitment
is
often
regarded
as
the
most
difficult
part
of
any
design
project
.
Oftentimes
companies
rely
on
recruiting
agencies
to
handle
finding
participants
.
While
there
are
some
Show 53 more21
Design Systems To-Go: Introducing a Starter Design System, and Indigo.Design Overview
A Design system is not only about standardizing the UI or accelerating design. In the big picture, it can streamline collaboration between design and development. With this goal in mind, an effective Design system is available to both designers and developers in a format that is native to each discipline. However, getting to this point takes time. But what if we can skip ahead with a starter Design system containing both design and coded components that are ready for use?
Join our activity sessions to see how you can transform your pixel-perfect designs into pixel-perfect code for modern web applications with Indigo.Design. We will also revisit the typical developer handoff by introducing a re-imagined workflow that minimizes rework. In the end, this approach can free up our focus to run Design-Ops better and deliver value sooner.
👉 Part 1 (Thursday): Introducing a starter Design system, and Indigo.Design overview
Part 2 (Friday): Reimagining developer handoff, and introducing App builder
Part 3 (Friday): Indigo.Design overview and exploring the developer workflow
design
Design system
UI
design
format
picture
collaboration
designers
components
Design system
Indigo.Design
development
developers
design
designs
mind
goal
Part 3
starter Design system
starter Design system
workflow
use
discipline
point
code
web applications
developer handoff
Part
activity sessions
overview
Show 13 more2021
Sponsored Session
designDesign systemUIdesignformatpicturecollaborationdesignerscomponentsDesign systemIndigo.DesigndevelopmentdevelopersdesigndesignsmindgoalPart 3starter Design systemstarter Design systemworkflowusedisciplinepointcodeweb applicationsdeveloper handoffPartactivity sessionsoverview Show 13 more
DesignOps Summit 2021
A
Design
system
is
not
only
about
standardizing
the
UI
or
accelerating
design
.
In
the
big
picture
,
it
can
streamline
collaboration
between
design
and
development
.
With
this
Show 170 more22
How DesignOps can Drive Inclusive Career Ladders for All
DesignOps takes the lead to author our internal career matrix, so we can objectively and uniformly refresh each discipline, and establish org-wide skills echoed throughout each role. DesignOps at Salesforce is also included within these Career Competencies, allowing for our team to hold more consistent career discussions, and unifying promotions by leveraging the same language when discussing each DesignOps employee. Plus, since DesignOps is seen as a fairly “new” discipline, having it paired alongside more “well-known” disciplines (Designer, UX Engineer), elevates the understanding of our role and skills, and provides a baseline paired alongside our peer’s disciplines. There’s great power in language, and the words we choose to use makes an impact. Making conscious efforts on our word choices and communications with one another can affect change at both the individual level as well as team-wide.
discipline
DesignOps
lead
career matrix
DesignOps
role
skills
DesignOps
career discussions
Career Competencies
discipline
disciplines
Designer
language
employee
promotions
UX Engineer
understanding
team
Salesforce
efforts
words
language
word choices
impact
change
another
level
one
communications
Show 7 more2021
Talk
Change Management
Processes and Governance
Design Center of Excellence
Operations
Diversity, Equity, & Inclusion (DEI)
Promotions
Competency Matrix
People Recognition
disciplineDesignOpsleadcareer matrixDesignOpsroleskillsDesignOpscareer discussionsCareer CompetenciesdisciplinedisciplinesDesignerlanguageemployeepromotionsUX EngineerunderstandingteamSalesforceeffortswordslanguageword choicesimpactchangeanotherlevelonecommunications Show 7 more
DesignOps Summit 2021
Change Management
Processes and Governance
Design Center of Excellence
Operations
Diversity, Equity, & Inclusion (DEI)
Promotions
Competency Matrix
People Recognition
DesignOps
takes
the
lead
to
author
our
internal
career
matrix
,
so
we
can
objectively
and
uniformly
refresh
each
discipline
,
and
establish
org
-
wide
skills
echoed
throughout
each
Show 135 more23
Design Ops Metrics
This session will detail how we are capturing metrics on product development and resource allocation. We will discuss how we are capturing people’s time on task to get us to a standard set of recipes that we can use when planning and budgeting for new products. We will discuss how we captured and identified tasks that could be handled by a 3rd party offshore vendor to free up our in-house designer who needs to be focused on strategic and innovative work.
session
metrics
product development
resource allocation
recipes
designer
task
products
planning
set
people
budgeting
tasks
vendor
work
3
2021
Talk
Coordination
Processes and Governance
Product Design
Operations
Design Metrics
Vendors
Design Planning
Staffing
sessionmetricsproduct developmentresource allocationrecipesdesignertaskproductsplanningsetpeoplebudgetingtasksvendorwork3
DesignOps Summit 2021
Coordination
Processes and Governance
Product Design
Operations
Design Metrics
Vendors
Design Planning
Staffing
This
session
will
detail
how
we
are
capturing
metrics
on
product
development
and
resource
allocation
.
We
will
discuss
how
we
are
capturing
people
’s
time
on
task
to
get
Show 57 more24
Scaling Design Capability: How Involved Should You Be?
Most design operation professionals will have to make a choice: to work solely as an organization’s internal consultancy or play an additional role in scaling design capabilities throughout an organization. If teams focus on the former, how will they get better projects and collaborators from their organization? If teams settle on the latter, how will they navigate scaling their design capabilities?
In this interactive workshop, we’ll discuss how teams can attract better internal projects and how to transfer essential capabilities, with a particular focus on co-creating and measuring successful outcomes.
Join Andrew Webster, Vice President of Transformation at ExperiencePoint, to learn:
design operation professionals
organization
choice
organization
design capabilities
role
consultancy
collaborators
projects
teams
teams
Andrew Webster
design capabilities
organization
teams
tools
projects
latter
former
workshop
team
outcomes
journey
scaling strategies
ExperiencePoint
capabilities
outcomes
focus
2021
Sponsored Session
design operation professionalsorganizationchoiceorganizationdesign capabilitiesroleconsultancycollaboratorsprojectsteamsteamsAndrew Websterdesign capabilitiesorganizationteamstoolsprojectslatterformerworkshopteamoutcomesjourneyscaling strategiesExperiencePointcapabilitiesoutcomesfocus
DesignOps Summit 2021
Most
design
operation
professionals
will
have
to
make
a
choice
:
to
work
solely
as
an
organization
’s
internal
consultancy
or
play
an
additional
role
in
scaling
design
capabilities
throughout
Show 105 more25
Empowering Gaming at Scale: How Xbox Builds Powerful, Automated, and Distributed Design Systems with Sketch
An essential part of creating a Design System is to make distribution and content flow sustainable. When the task is bringing the joy and community of gaming to everyone on the planet, the challenge gets massive! How can DesignOps and Automation become a facilitator for this challenge?
Join Senior Software Engineer & Designer Luca Rager from Xbox as he takes us through their innovative take on design systems. Luca will illustrate how Sketch’s flexibility and modern DesignOps automation has allowed Xbox to package, theme and easily distribute component libraries. Furthermore, how their system bridges the gap between the Xbox Design System team and the wider product teams at Xbox.
part
distribution
content
Design System
Senior Software Engineer
Luca Rager
task
community
gaming
everyone
joy
design systems
challenge
challenge
Automation
facilitator
Xbox
planet
DesignOps
system
take
component libraries
theme
gap
flexibility
product teams
team
Xbox Design System
automation
Sketch
2021
Sponsored Session
partdistributioncontentDesign SystemSenior Software EngineerLuca Ragertaskcommunitygamingeveryonejoydesign systemschallengechallengeAutomationfacilitatorXboxplanetDesignOpssystemtakecomponent librariesthemegapflexibilityproduct teamsteamXbox Design SystemautomationSketch
DesignOps Summit 2021
An
essential
part
of
creating
a
Design
System
is
to
make
distribution
and
content
flow
sustainable
.
When
the
task
is
bringing
the
joy
and
community
of
gaming
to
everyone
Show 89 more26
Capturing Deep Insights
This session is focused on developing an understanding of how knowledge repositories can lead to deep insights in businesses large and small. It will explore the problem space and present strategies for overcoming those problems. Some example problems knowledge repositories can solve are: missing out on valuable information that can be useful across the company due to silos; repeating research that has been conducted already and inconsistency in research reporting.
session
understanding
knowledge repositories
insights
businesses
research
problems
example problems knowledge repositories
strategies
problem space
information
silos
company
research reporting
inconsistency
2021
Talk
Knowledge Management
Coordination
Research Lab
Design Center of Excellence
Communications
Corporate Guidelines
Education
Playbooks & Toolkits
sessionunderstandingknowledge repositoriesinsightsbusinessesresearchproblemsexample problems knowledge repositoriesstrategiesproblem spaceinformationsiloscompanyresearch reportinginconsistency
DesignOps Summit 2021
Knowledge Management
Coordination
Research Lab
Design Center of Excellence
Communications
Corporate Guidelines
Education
Playbooks & Toolkits
This
session
is
focused
on
developing
an
understanding
of
how
knowledge
repositories
can
lead
to
deep
insights
in
businesses
large
and
small
.
It
will
explore
the
problem
space
and
Show 45 more27
Design Staffing Models
Determining a staffing model for the success of your design teams is one of the key elements for driving success. By reviewing the differences between dedicated and agency (or flexible) staffing models, Alicia Mooty will walk the group through a case study of applying these types of models in her work at Adobe.
staffing model
success
one
Alicia Mooty
design teams
success
elements
staffing models
agency
differences
types
case study
models
work
group
Adobe
one
2021
Talk
Coordination
Processes and Governance
Design Management
Design Center of Excellence
People Management
Staffing
Team Compositions
staffing modelsuccessoneAlicia Mootydesign teamssuccesselementsstaffing modelsagencydifferencestypescase studymodelsworkgroupAdobeone
DesignOps Summit 2021
Coordination
Processes and Governance
Design Management
Design Center of Excellence
People Management
Staffing
Team Compositions
Determining
a
staffing
model
for
the
success
of
your
design
teams
is
one
of
the
key
elements
for
driving
success
.
By
reviewing
the
differences
between
dedicated
and
agency
(
Show 28 more28
Culture as the Root of Brand Promise
The best path to achieving a sustainable competitive advantage in a dynamic marketplace is through the development of an innovative and winning corporate culture. In this talk, Susan will define the essence of organizational culture in practical terms, and share a model for building the infrastructure to build and support your culture. Most notably, Susan will focus on the interplay between your culture and your customer experience, and demonstrate why the most consistent and authentic customer experiences are rooted in positive and uplifting work environments where employees are thriving. Susan will share strategies and best practices for leveraging emotion as a differentiator in both the employee experience (driving recruiting, engagement, and retention), and customer experience (building loyalty & capturing market share), allowing you to derive a competitive advantage from your most valuable resource: your people.
path
advantage
marketplace
development
culture
culture
Susan
work environments
culture
infrastructure
essence
talk
customer experience
customer experiences
loyalty
model
employees
interplay
terms
customer experience
market share
engagement
retention
driving recruiting
advantage
people
resource
employee experience
strategies
differentiator
Show 2 more2021
Talk
Change Management
Processes and Governance
People Management
Design Culture
Team Compositions
Engagement Models
Recruiting
People Recognition
pathadvantagemarketplacedevelopmentculturecultureSusanwork environmentscultureinfrastructureessencetalkcustomer experiencecustomer experiencesloyaltymodelemployeesinterplaytermscustomer experiencemarket shareengagementretentiondriving recruitingadvantagepeopleresourceemployee experiencestrategiesdifferentiator Show 2 more
DesignOps Summit 2021
Change Management
Processes and Governance
People Management
Design Culture
Team Compositions
Engagement Models
Recruiting
People Recognition
The
best
path
to
achieving
a
sustainable
competitive
advantage
in
a
dynamic
marketplace
is
through
the
development
of
an
innovative
and
winning
corporate
culture
.
In
this
talk
,
Susan
Show 122 more29
Can Data and Ethics Live Together?
Putting together a product as designers is a challenge on its own. But what happens when you take ethics, privacy, and data into account? What is the extent of the slippery slope about asking for and storing data?
It’s understandable the key stakeholders need to keep an eye on the KPIs and factor data in when evaluating designs. However, should any ethical dilemmas be considered when gathering such data? Join Matteo Gratton, Design Advocate from Sketch, as he draws more attention to these important topics with real cases.
challenge
designers
product
data
ethics
Matteo Gratton
privacy
data
data
extent
stakeholders
account
slope
data
factor
eye
KPIs
cases
topics
attention
dilemmas
Sketch
designs
2021
Sponsored Session
Diversity, Equity, & Inclusion (DEI)
challengedesignersproductdataethicsMatteo GrattonprivacydatadataextentstakeholdersaccountslopedatafactoreyeKPIscasestopicsattentiondilemmasSketchdesigns
DesignOps Summit 2021
Diversity, Equity, & Inclusion (DEI)
Putting
together
a
product
as
designers
is
a
challenge
on
its
own
.
But
what
happens
when
you
take
ethics
,
privacy
,
and
data
into
account
?
What
is
Show 70 more30
Prototype Reviews, People With Disabilities, and You
In this interactive session, Sam Proulx, accessibility evangelist at Fable, will draw from experience as a person with a disability, and from Fable’s thousands of hours of research experience, to answer all of your questions about conducting prototype reviews with people with disabilities. What design systems work best? What disabilities can participate in prototype reviews out of the box, and what types of disabilities might need special adaptations? What information should a prototype contain, to get the best feedback and engagement from people with disabilities? How can you and your organization learn to better shift left, and involve people with disabilities as early as possible in the design process, and why should you? We’ll also have plenty of time for your own questions! If you’ve been wanting to conduct prototype reviews that involve people with disabilities, but weren’t quite sure where to begin, don’t miss this session!
people
Sam Proulx
session
experience
person
prototype reviews
Fable
disability
research experience
questions
disabilities
all
thousands
prototype reviews
prototype
disabilities
disabilities
disabilities
prototype reviews
feedback
types
box
information
design systems
engagement
organization
shift
adaptations
questions
disabilities
Show 4 more2021
Sponsored Session
Diversity, Equity, & Inclusion (DEI)
peopleSam Proulxsessionexperiencepersonprototype reviewsFabledisabilityresearch experiencequestionsdisabilitiesallthousandsprototype reviewsprototypedisabilitiesdisabilitiesdisabilitiesprototype reviewsfeedbacktypesboxinformationdesign systemsengagementorganizationshiftadaptationsquestionsdisabilities Show 4 more
DesignOps Summit 2021
Diversity, Equity, & Inclusion (DEI)
In
this
interactive
session
,
Sam
Proulx
,
accessibility
evangelist
at
Fable
,
will
draw
from
experience
as
a
person
with
a
disability
,
and
from
Fable
’s
thousands
of
Show 140 more31
Theme 3: The Future of DesignOps
The Design Operations field has reached a new level of maturity. We’ve moved from defining and advocating for the role’s existence to pushing the boundaries of all that the domain might include. On Day 3 of Design Ops summit, join us as we consider where and how the practice will grow next. Career journey frameworks, future pathing, sub-specialities, analogous organizational roles – we’ll consider all of this, and more, as we explore and define the future of Design Operations, together.
level
maturity
Design Operations
field
all
role
existence
domain
summit
boundaries
practice
all
more
Design Ops
future
roles
pathing
Career journey frameworks
3
2021
Overview
levelmaturityDesign OperationsfieldallroleexistencedomainsummitboundariespracticeallmoreDesign OpsfuturerolespathingCareer journey frameworks3
DesignOps Summit 2021
The
Design
Operations
field
has
reached
a
new
level
of
maturity
.
We
’ve
moved
from
defining
and
advocating
for
the
role
’s
existence
to
pushing
the
boundaries
of
all
Show 64 more32
State of DesignOps: Learnings from the 2021 Global Report
DesignOps has been maturing in recent years and the adaptation of the practice has increased. With data from over 200 companies from all over the world, we are taking a deep dive into how DesignOps professionals are structuring their roles and/or teams in different companies. We are learning all about their impact, tools, and practices, as well as how are they adapting to the new normal, and how they are tackling social issues.
professionals
adaptation
DesignOps
practice
data
dive
companies
companies
roles
world
teams
issues
practices
tools
impact
200
2021
Talk
Reports
Operations
professionalsadaptationDesignOpspracticedatadivecompaniescompaniesrolesworldteamsissuespracticestoolsimpact200
DesignOps Summit 2021
Reports
Operations
DesignOps
has
been
maturing
in
recent
years
and
the
adaptation
of
the
practice
has
increased
.
With
data
from
over
200
companies
from
all
over
the
world
,
we
are
Show 53 more33
How Tess Dixon Facilitates Team Engagement and Collaboration at Condé Nast Using Miro
Tess has been building design teams with a relentless focus on team culture.
Join us for a fast paced Q&A where she will share stories and actual Miro boards that she has used to facilitate team engagement at Condé Nast. We will dig deeper into her re-framing of “team happiness”, and what she has learned from her tactics and experiments to cultivate this. If you attended her talk on Wednesday, this is a chance to ask your follow up questions in an intimate setting.
This Q&A will be hosted by Shipra Kayan, a design leader at Miro who has over a decade of experience building distributed design teams.
Tess
teams
design
focus
team culture
Q&A
Shipra Kayan
Miro
talk
stories
boards
design teams
experiments
re-framing
team happiness
team engagement
tactics
Q&A
setting
Condé Nast
experience
chance
questions
2021
Sponsored Session
Tessteamsdesignfocusteam cultureQ&AShipra KayanMirotalkstoriesboardsdesign teamsexperimentsre-framingteam happinessteam engagementtacticsQ&AsettingCondé Nastexperiencechancequestions
DesignOps Summit 2021
Tess
has
been
building
design
teams
with
a
relentless
focus
on
team
culture
.
Join
us
for
a
fast
paced
Q&A
where
she
will
share
stories
and
actual
Miro
boards
Show 88 more34
Design Systems To-Go: Reimagining Developer Handoff, and Introducing App Builder
A Design system is not only about standardizing the UI or accelerating design. In the big picture, it can streamline collaboration between design and development. With this goal in mind, an effective Design system is available to both designers and developers in a format that is native to each discipline. However, getting to this point takes time. But what if we can skip ahead with a starter Design system containing both design and coded components that are ready for use?
Join our activity sessions to see how you can transform your pixel-perfect designs into pixel-perfect code for modern web applications with Indigo.Design. We will also revisit the typical developer handoff by introducing a re-imagined workflow that minimizes rework. In the end, this approach can free up our focus to run Design-Ops better and deliver value sooner.
design
Design system
UI
picture
format
design
workflow
components
Design system
development
designers
design
collaboration
mind
goal
starter Design system
developers
point
discipline
use
activity sessions
end
developer handoff
designs
value
approach
focus
Indigo.Design
web applications
code
Show 1 more2021
Sponsored Session
designDesign systemUIpictureformatdesignworkflowcomponentsDesign systemdevelopmentdesignersdesigncollaborationmindgoalstarter Design systemdeveloperspointdisciplineuseactivity sessionsenddeveloper handoffdesignsvalueapproachfocusIndigo.Designweb applicationscode Show 1 more
DesignOps Summit 2021
A
Design
system
is
not
only
about
standardizing
the
UI
or
accelerating
design
.
In
the
big
picture
,
it
can
streamline
collaboration
between
design
and
development
.
With
this
Show 125 more35
DesignOps and Content Strategy: Envisioning the Future Together
Whether you have an established DesignOps team, or you’re just getting started, learn how creating a structure where content strategists operate can go a long way in supporting the strength and longevity of your practice. Learn about the components of the content strategy practice blueprint, how to measure content strategy maturity and understanding within your organization, and determine the best way to incorporate the discipline of content strategy into your future state goals.
Friday, October 1, 2021 | 10:45am - 11:15am PT
team
structure
content strategists
DesignOps
practice
way
longevity
strength
components
content strategy
content strategy practice blueprint
content strategy maturity
state goals
way
discipline
organization
15am PT
Friday, October 1, 2021 | 10:45am
11:15am PT
45
11
15
1
2021
10
2021
Talk
Change Management
Content Strategy
Operations
Design Metrics
Team Compositions
Partnerships
Engagement Models
teamstructurecontent strategistsDesignOpspracticewaylongevitystrengthcomponentscontent strategycontent strategy practice blueprintcontent strategy maturitystate goalswaydisciplineorganization15am PTFriday, October 1, 2021 | 10:45am11:15am PT4511151202110
DesignOps Summit 2021
Change Management
Content Strategy
Operations
Design Metrics
Team Compositions
Partnerships
Engagement Models
Whether
you
have
an
established
DesignOps
team
,
or
you
’re
just
getting
started
,
learn
how
creating
a
structure
where
content
strategists
operate
can
go
a
long
way
in
Show 65 more36
Maturity Models: A Core Tool for Creating a DesignOps Strategy
We will see how we developed a design maturity model, adapting models from invision, McKinsey and papers measuring design impact from IBM to our particular context, in order to discover the main growth opportunities we had in our design practice and how we used outcomes/OKRs to define a detailed strategy for the designOps team.
design maturity model
models
invision
order
context
papers
design impact
growth opportunities
outcomes
IBM
McKinsey
team
strategy
OKRs
designOps
design practice
2021
Talk
Change Management
Systems Thinking
Design Center of Excellence
Operations
Goals and KPIs
Assessment
People Recognition
design maturity modelmodelsinvisionordercontextpapersdesign impactgrowth opportunitiesoutcomesIBMMcKinseyteamstrategyOKRsdesignOpsdesign practice
DesignOps Summit 2021
Change Management
Systems Thinking
Design Center of Excellence
Operations
Goals and KPIs
Assessment
People Recognition
We
will
see
how
we
developed
a
design
maturity
model
,
adapting
models
from
invision
,
McKinsey
and
papers
measuring
design
impact
from
IBM
to
our
particular
context
,
in
Show 30 more37
Navigating the UX Tools Landscape
Research has to come together somewhere, happen somewhere, live somewhere, and—in order for it to have an impact on product—it has to be effectively shared somewhere.
There are more user research tools than ever, and choosing among them can be overwhelming. That’s why the team at User Interviews created the UXR Tools Map, along with a searchable database of over 200 user research tools. We’ll talk about the process behind creating the map, plus share insights and examples of how to create the best stack for your team, regardless of budget.
Research
somewhere
somewhere
somewhere
order
product
impact
somewhere
user research tools
team
User Interviews
map
examples
share
insights
process
UXR Tools Map
team
stack
budget
user research tools
database
200
2021
Sponsored Session
Researchsomewheresomewheresomewhereorderproductimpactsomewhereuser research toolsteamUser InterviewsmapexamplesshareinsightsprocessUXR Tools Mapteamstackbudgetuser research toolsdatabase200
DesignOps Summit 2021
Research
has
to
come
together
somewhere
,
happen
somewhere
,
live
somewhere
,
and
—
in
order
for
it
to
have
an
impact
on
product
—
it
has
to
be
Show 78 more38
Design Systems To-Go: Indigo.Design Overview and Exploring the Developer Workflow
A Design system is not only about standardizing the UI or accelerating design. In the big picture, it can streamline collaboration between design and development. With this goal in mind, an effective Design system is available to both designers and developers in a format that is native to each discipline. However, getting to this point takes time. But what if we can skip ahead with a starter Design system containing both design and coded components that are ready for use?
Join our activity sessions to see how you can transform your pixel-perfect designs into pixel-perfect code for modern web applications with Indigo.Design. We will also revisit the typical developer handoff by introducing a re-imagined workflow that minimizes rework. In the end, this approach can free up our focus to run Design-Ops better and deliver value sooner.
design
Design system
UI
picture
format
design
workflow
components
Design system
development
designers
design
collaboration
mind
goal
starter Design system
developers
point
discipline
use
activity sessions
end
developer handoff
designs
value
approach
focus
Indigo.Design
web applications
code
Show 1 more2021
Sponsored Session
designDesign systemUIpictureformatdesignworkflowcomponentsDesign systemdevelopmentdesignersdesigncollaborationmindgoalstarter Design systemdeveloperspointdisciplineuseactivity sessionsenddeveloper handoffdesignsvalueapproachfocusIndigo.Designweb applicationscode Show 1 more
DesignOps Summit 2021
A
Design
system
is
not
only
about
standardizing
the
UI
or
accelerating
design
.
In
the
big
picture
,
it
can
streamline
collaboration
between
design
and
development
.
With
this
Show 125 more39
Have we Reached Our Peak? Spotting the Next Mountain For DesignOps to Climb
Does building your DesignOps practice feel like a steep (but rewarding) climb? Maybe you’ve set your sights on a mountaintop, reached that peak, looked around and wondered, “Cool! But where do we go from here?”
This session is for established DesignOps teams starting out on their journey to reach greater heights. How do you spot your next growth opportunity? What roles will get you there? What services can DesignOps offer to adjacent design functions at your company? How can other Ops practices, like BizOps or DevOps, help chart a path to your next peak? Most importantly, we’ll examine how to scale up when you’re always operating sideways, and how adopting a beginners’ mindset (and an explorer’s heart) will help you seek the right opportunities to grow your discipline.
DesignOps
practice
steep
teams
Ops practices
peak
mountaintop
sights
roles
session
growth opportunity
heights
journey
design functions
company
services
mindset
beginners
opportunities
discipline
heart
explorer
peak
path
BizOps
DevOps
2021
Talk
DesignOps 101
Operations
Partnerships
DesignOpspracticesteepteamsOps practicespeakmountaintopsightsrolessessiongrowth opportunityheightsjourneydesign functionscompanyservicesmindsetbeginnersopportunitiesdisciplineheartexplorerpeakpathBizOpsDevOps
DesignOps Summit 2021
DesignOps 101
Operations
Partnerships
Does
building
your
DesignOps
practice
feel
like
a
steep
(
but
rewarding
)
climb
?
Maybe
you
’ve
set
your
sights
on
a
mountaintop
,
reached
that
peak
,
looked
Show 125 more40
Look, Think, Act: The Futures-Smart Design Organization
Feel like foresight is best left to economists and business strategists? Think again. Fight your imposter syndrome to harness the power of futures-thinking in your design organization to imagine and pursue preferable futures in how you work, what you produce and even in your personal life. You do not have to stop the world to look, think and act – make the futures mindset a natural habit and make small actions today turn into a better world tomorrow.
foresight
economists
business strategists
imposter syndrome
futures
power
design organization
life
act
futures mindset
habit
world
actions
world
2021
Talk
Processes and Governance
Operations
foresighteconomistsbusiness strategistsimposter syndromefuturespowerdesign organizationlifeactfutures mindsethabitworldactionsworld
DesignOps Summit 2021
Processes and Governance
Operations
Feel
like
foresight
is
best
left
to
economists
and
business
strategists
?
Think
again
.
Fight
your
imposter
syndrome
to
harness
the
power
of
futures
-
thinking
in
your
design
Show 56 more41
DesignOps Fundamentals: Tangible Benefits, Measurable Outcomes
As a transformational discipline, DesignOps can deeply change how design organizations operate. But to fully unlock its potential, DesignOps requires a structured and systemic approach that’s been customized for each unique organization.
This workshop will take you on a journey from developing a custom DesignOps strategy or practice to ensuring its delivery and ongoing assessment. You’ll learn clear methods and techniques to assess the needs of your design team, prioritize initiatives, sequence projects, and measure impact. And you’ll walk away with an approach that enables you to better understand your design teams’ health and performance, and business and engagement models.
You’ll learn how to
Define a credible result driven DesignOps roadmap
Prioritize and sequence strategic initiatives
Identify the metrics and KPI of your DesignOps practice
Quantify the impact of your practice on several dimensions
Demonstrate the business impact of Design and DesignOps
Who should attend
Designers and design managers eager to learn how to establish DesignOps within their organizations.
DesignOps practitioners looking to increase their impact and to grow or expand the scope and size of their practice.
Pre-requisites
You should have a basic understanding of design processes. This workshop sets the foundation and vision for a DesignOps practice, so it will require no specific skills.
DesignOps
design organizations
Designers
discipline
approach
practitioners
approach
journey
potential
workshop
workshop
practice
organization
delivery
strategy
practice
impact
business
design teams
initiatives
design team
initiatives
practice
performance
models
health
engagement
assessment
sequence projects
needs
Show 27 more2021
Workshop
DesignOpsdesign organizationsDesignersdisciplineapproachpractitionersapproachjourneypotentialworkshopworkshoppracticeorganizationdeliverystrategypracticeimpactbusinessdesign teamsinitiativesdesign teaminitiativespracticeperformancemodelshealthengagementassessmentsequence projectsneeds Show 27 more
DesignOps Summit 2021
As
a
transformational
discipline
,
DesignOps
can
deeply
change
how
design
organizations
operate
.
But
to
fully
unlock
its
potential
,
DesignOps
requires
a
structured
and
systemic
approach
that
’s
Show 197 more42
Make Design Systems People Want to Use
ou spent days, weeks, or even months putting together a library of common components that other teams could use. You sent it around to a few other teams to try out. And then… crickets. No reply. No one used it. It takes a specific process and mindset to make a design system that actually gets used. SuperFriendly founder and CEO Dan Mall will walk you through the difference between component libraries and true design systems, new workflows for tighter collaboration between designers and engineers, how to measure success, and a lot more.
library
components
design system
teams
Dan Mall
teams
design systems
process
workflows
component libraries
Design Systems
Design System
mindset
founder
crickets
reply
No one
collaboration
difference
Design Systems
Design Systems
Pilots
SuperFriendly
Success
designers
Best Way
success
Process & Workflow
lot
engineers
Show 5 more2021
Workshop
librarycomponentsdesign systemteamsDan Mallteamsdesign systemsprocessworkflowscomponent librariesDesign SystemsDesign SystemmindsetfoundercricketsreplyNo onecollaborationdifferenceDesign SystemsDesign SystemsPilotsSuperFriendlySuccessdesignersBest WaysuccessProcess & Workflowlotengineers Show 5 more
DesignOps Summit 2021
ou
spent
days
,
weeks
,
or
even
months
putting
together
a
library
of
common
components
that
other
teams
could
use
.
You
sent
it
around
to
a
few
other
Show 113 more43
Creating, Supporting, and Enabling Hybrid and Remote Teams
What is the biggest challenge that we are facing right now with working in a remote or hybrid model? In theory we should be able to work from anywhere, be efficient and feel connected, however that is not always the case.
Whether you’ve been in a company that has always been hybrid, remote or in office, more teams are facing the challenge on how to scale and retain top talent in a hybrid and remote model. Let’s face it, remote and hybrid roles don’t work for all – but it’s reality and we need to figure out frameworks/models that empower teams to find new ways of working.
Some companies have started trying to figure this out, but they get stuck. Others have been struggling to start at all. We have an opportunity to articulate and redefine how we work, how we grow and how we connect to each other in these diverse working environments.
Teams can choose to work better together but they need the right rituals, tools and environment to do so. Teams need & want more alignment, and a feeling that they belong.
People are tired of waiting for companies to figure it out for them – we’ll take this into our hands and work through it together in this workshop.
challenge
model
reality
Teams
company
companies
theory
anywhere
models
case
ways
teams
People
model
challenge
teams
all
frameworks
roles
talent
office
Others
opportunity
environment
tools
alignment
feeling
companies
rituals
workshop
Show 3 more2021
Workshop
challengemodelrealityTeamscompanycompaniestheoryanywheremodelscasewaysteamsPeoplemodelchallengeteamsallframeworksrolestalentofficeOthersopportunityenvironmenttoolsalignmentfeelingcompaniesritualsworkshop Show 3 more
DesignOps Summit 2021
What
is
the
biggest
challenge
that
we
are
facing
right
now
with
working
in
a
remote
or
hybrid
model
?
In
theory
we
should
be
able
to
work
from
anywhere
Show 209 more44
Implementing a ResearchOps Function in your Organization
Want to get your organization going with research operations, but don’t know where to start? Every organization is different, with a diverse set of challenges, opportunities, needs and drivers—so you’ll need to develop an approach tailored for your unique setting.
Brigette Metzler and Benson Low, co-chair and director of the ResearchOps Community respectively, will help make sense of where and how ResearchOps fits in your organization. They’ll take you through the Pace Layers Matrix—a model that helps you to identify where you are, where you’re headed, and how to get there. It’ll help you make the most of the skills you already have, and prioritize your ResearchOps hires as you scale the impact of user research in your organization.
You’ll learn how to:
Assess your current state of research, and the operations needed to carry out that research using the Pace Layers/8 Pillars matrix
Prioritize your operations functions to be ready for the research practice you want to be able to have in the future
Create a strategy for the coming 6 months
Manage “constructive turbulence” (how different research demands can work for you or against you) within your organizational and personal context
Have an approach to communicating your strategy to your organization
organization
Pace Layers Matrix
research operations
organization
set
challenges
approach
user research
opportunities
needs
setting
drivers
Brigette Metzler
director
co-chair
ResearchOps Community
skills
impact
Benson Low
most
sense
strategy
turbulence
research practice
strategy
approach
research
research
context
research demands
Show 7 more2021
Workshop
organizationPace Layers Matrixresearch operationsorganizationsetchallengesapproachuser researchopportunitiesneedssettingdriversBrigette Metzlerdirectorco-chairResearchOps CommunityskillsimpactBenson Lowmostsensestrategyturbulenceresearch practicestrategyapproachresearchresearchcontextresearch demands Show 7 more
DesignOps Summit 2021
Want
to
get
your
organization
going
with
research
operations
,
but
do
n’t
know
where
to
start
?
Every
organization
is
different
,
with
a
diverse
set
of
challenges
,
Show 205 more45
Stepping Into the Void: Establishing a Design Ops Team from Scratch
Design Ops teams take their shape based on the needs of the organization that they support. Listen to this open discussion between Design Ops leaders who have established and grown their teams from scratch. Hear about how they decide what to do first, second, third… and how do they decide on what to not do, even though it may be needed and how do they still manage to champion the things that they value most along the way.
teams
shape
needs
organization
Design Ops
leaders
things
discussion
teams
scratch
champion
way
2020
Sponsored Session
teamsshapeneedsorganizationDesign Opsleadersthingsdiscussionteamsscratchchampionway
DesignOps Summit 2020
Design
Ops
teams
take
their
shape
based
on
the
needs
of
the
organization
that
they
support
.
Listen
to
this
open
discussion
between
Design
Ops
leaders
who
have
established
and
Show 55 more46
Opener: The Other L Word
We can’t talk about DesignOps without talking about workplace loneliness. This L word doesn’t just affect those who are working as a team of one. Thousands of designers and DesignOps pros in full teams around the nation are silently suffering from loneliness. This chronic workplace loneliness has a negative impact on individuals, teams, productivity, and company success. Lonely workers are twice as likely to quit their jobs and around 60 percent of Americans report feeling lonely on a regular basis. When people suffer, so does the bottom line. At the average national voluntary turnover rate of 25 percent, a company of 100 people with an average salary of $50,000 will spend between $625,000 and $2.5 million dollars on staff replacement costs in one year. Well-connected teams that have a high amount of belonging and inclusion experience greater productivity, improved decision-making, lower expenses and a more efficient and happy workforce. In this talk, Sr. UX Designer and Connection Coach Kat Vellos will share insights from her book We Should Get Together and highlights why its lessons matter for DesignOps more than ever before.
workplace loneliness
DesignOps
team
word
workers
Sr. UX Designer
workplace loneliness
designers
Thousands
teams
loneliness
one
people
nation
pros
teams
Kat Vellos
company
productivity
people
company
basis
bottom line
teams
success
impact
individuals
jobs
workforce
turnover rate
Show 25 more2020
Talk
People Management
Operations
People Recognition
Team Compositions
workplace lonelinessDesignOpsteamwordworkersSr. UX Designerworkplace lonelinessdesignersThousandsteamslonelinessonepeoplenationprosteamsKat Velloscompanyproductivitypeoplecompanybasisbottom lineteamssuccessimpactindividualsjobsworkforceturnover rate Show 25 more
DesignOps Summit 2020
People Management
Operations
People Recognition
Team Compositions
We
ca
n’t
talk
about
DesignOps
without
talking
about
workplace
loneliness
.
This
L
word
does
n’t
just
affect
those
who
are
working
as
a
team
of
one
.
Thousands
Show 175 more47
Overview
We live—and work—in difficult, punishing times, and designers need more support than ever before. That’s why resilience is our theme for DesignOps 2020; we’ll explore design operations’ role in helping individual designers, design teams, and entire organizations adapt, survive, and thrive.
work
resilience
designers
times
support
DesignOps 2020
organizations
design teams
designers
design operations
role
2020
2020
2020
Overview
workresiliencedesignerstimessupportDesignOps 2020organizationsdesign teamsdesignersdesign operationsrole20202020
DesignOps Summit 2020
We
live
—
and
work
—
in
difficult
,
punishing
times
,
and
designers
need
more
support
than
ever
before
.
That
’s
why
resilience
is
our
theme
for
DesignOps
Show 27 more48
Theme 1: The Resilient DesignOps Team of One
As DesignOps is new, many solo DesignOps practitioners and operations-minded designers are functioning as DesignOps Teams of One. How might these lone operators sustain and scale DesignOps practices, deepen relationships with design teams and organizations, and change culture… all without burning out?
DesignOps
practitioners
designers
DesignOps Teams of One
operators
practices
organizations
culture
all
design teams
relationships
One
2020
Overview
DesignOpspractitionersdesignersDesignOps Teams of Oneoperatorspracticesorganizationsculturealldesign teamsrelationshipsOne
DesignOps Summit 2020
As
DesignOps
is
new
,
many
solo
DesignOps
practitioners
and
operations
-
minded
designers
are
functioning
as
DesignOps
Teams
of
One
.
How
might
these
lone
operators
sustain
and
scale
Show 20 more49
Theme 1: Introduction and Provocation
What’s today’s theme all about, and what does it mean for DesignOps professionals? Theme leader Alana Washington will provide you the background you’ll need for how today’s sessions came to be and what they’ll cover. She’ll also gently provoke you with questions to consider throughout the day.
theme
Alana Washington
professionals
DesignOps
sessions
background
questions
2020
Talk
themeAlana WashingtonprofessionalsDesignOpssessionsbackgroundquestions
DesignOps Summit 2020
What
’s
today
’s
theme
all
about
,
and
what
does
it
mean
for
DesignOps
professionals
?
Theme
leader
Alana
Washington
will
provide
you
the
background
you
’ll
need
for
Show 27 more50
Leveling-Up: A Single-Player’s Guide to the DesignOps Team-of-One
Design operations is not for the faint of heart. In many ways, design operations for the team-of-one is a choose-your-own-adventure game; it’s essential to choose your own path in this new discipline. In this session, you will learn about the challenges encountered, and lessons learned from the perspective of a single-player design operations manager at EA, one of the largest gaming companies in the world. You’ll walk away from this talk with a strategy guide on how to navigate design operations in your organization, and the methods and best practices you can use to be a resilient team-of-one.
design operations
Design operations
faint
heart
team-of-one
ways
lessons
adventure game
path
session
challenges
discipline
perspective
design operations manager
one
strategy guide
organization
methods
team-of-one
EA
best practices
gaming companies
world
talk
one
one
one
2020
Talk
DesignOps 101
design operationsDesign operationsfaintheartteam-of-onewayslessonsadventure gamepathsessionchallengesdisciplineperspectivedesign operations manageronestrategy guideorganizationmethodsteam-of-oneEAbest practicesgaming companiesworldtalkoneoneone
DesignOps Summit 2020
DesignOps 101
Design
operations
is
not
for
the
faint
of
heart
.
In
many
ways
,
design
operations
for
the
team
-
of
-
one
is
a
choose
-
your
-
own
Show 96 more51
Practice What You Preach
Culture is the glue that holds everything together. When our work lives are disrupted and norms shift, your culture can be at risk. Let’s discuss the role that Design Ops plays in designing and upholding company culture. We’ll look at ways to turn your beliefs into behaviors that reinforce healthy creative culture, even in uncertain times.
Culture
everything
behaviors
culture
norms
role
company culture
risk
work lives
culture
Design Ops
times
beliefs
ways
2020
Talk
Change Management
Design Culture
Cultureeverythingbehaviorsculturenormsrolecompany cultureriskwork livescultureDesign Opstimesbeliefsways
DesignOps Summit 2020
Change Management
Design Culture
Culture
is
the
glue
that
holds
everything
together
.
When
our
work
lives
are
disrupted
and
norms
shift
,
your
culture
can
be
at
risk
.
Let
’s
discuss
the
Show 34 more52
Collaborative Wireframing for Creating Team Alignment and Shipping Better Products
Join our interactive session to learn how to: Create simple wireframes even if you don’t have any design experience to get quick feedback from your team Share your initial proposals with stakeholders without getting caught up in details Organize workshops to wireframe together and get the best ideas from your team in real-time We will go over best practices of collaborative wireframing and wireframe together in real-time.
session
wireframes
feedback
proposals
workshops
team
stakeholders
design experience
details
practices
wireframing
wireframe
ideas
team
2020
Sponsored Session
sessionwireframesfeedbackproposalsworkshopsteamstakeholdersdesign experiencedetailspracticeswireframingwireframeideasteam
DesignOps Summit 2020
Join
our
interactive
session
to
learn
how
to
:
Create
simple
wireframes
even
if
you
do
n’t
have
any
design
experience
to
get
quick
feedback
from
your
team
Share
your
Show 44 more53
How to Use Wireframes to Improve Team Communication and Participation
Wireframes are not merely design artifacts, they are also effective communication tools. Learn how wireframes can be used in multiple ways throughout the product design process, to ensure that user goals are clear, the design phase is thorough, yet efficient, and developer handoff is predictable and collaborative. Watch the session recording
communication tools
artifacts
wireframes
ways
product design process
user goals
developer handoff
session recording
design phase
2020
Sponsored Session
communication toolsartifactswireframeswaysproduct design processuser goalsdeveloper handoffsession recordingdesign phase
DesignOps Summit 2020
Wireframes
are
not
merely
design
artifacts
,
they
are
also
effective
communication
tools
.
Learn
how
wireframes
can
be
used
in
multiple
ways
throughout
the
product
design
process
,
to
Show 28 more54
Introduction to Handrail’s Research Management Platform
Join us for an overview of how our platform helps enterprise research, design, and product teams succeed with research at scale. Watch the session recording
platform
overview
enterprise research
design
product teams
scale
research
session recording
2020
Sponsored Session
platformoverviewenterprise researchdesignproduct teamsscaleresearchsession recording
DesignOps Summit 2020
Join
us
for
an
overview
of
how
our
platform
helps
enterprise
research
,
design
,
and
product
teams
succeed
with
research
at
scale
.
Watch
the
session
recording
55
Not Black Enough to be White
Of South Africa’s total population, 92% are people of color. In Design however, it’s less than 9%. As a Cape Colored Designer, this made having an identity that my fellow designers could relate to extremely difficult as I am neither Black nor White. In order to navigate a post-apartheid country, I had to realize that belonging nowhere could mean that I, in fact, could belong everywhere. This talk is about the “Cultural Edge Effect” of my heritage and how that has helped me build Enterprise Design teams and attract and build the diverse design skills of South Africa’s future.
people
color
92%
population
South Africa
Design
designers
Cape Colored Designer
teams
order
identity
country
nowhere
design skills
heritage
Black nor White
Enterprise Design
Cultural Edge Effect
talk
everywhere
fact
92
9
2020
Talk
People Management
Diversity, Equity, & Inclusion (DEI)
Design Culture
People Recognition
peoplecolor92%populationSouth AfricaDesigndesignersCape Colored Designerteamsorderidentitycountrynowheredesign skillsheritageBlack nor WhiteEnterprise DesignCultural Edge Effecttalkeverywherefact929
DesignOps Summit 2020
People Management
Diversity, Equity, & Inclusion (DEI)
Design Culture
People Recognition
Of
South
Africa
’s
total
population
,
92
%
are
people
of
color
.
In
Design
however
,
it
’s
less
than
9
%
.
As
a
Cape
Colored
Designer
Show 87 more56
How to Build and Scale Team Safety
Without a culture of safety, people literally can’t think. We can’t collaborate, create, or innovate. That is because as human beings, we are biologically hardwired to belong to a tribe that can protect us from outside threats. Unfortunately, most of us don’t feel a sense of safety in our work tribes. When our work relationships don’t feel safe, we armor up and spend precious energy protecting ourselves from each other instead of learning, collaborating, and well just … working. In this workshop, DesignOps professionals will get practical tools to build and scale the safety of their teams.
safety
people
culture
tribe
professionals
human beings
safety
work tribes
safety
threats
most
sense
work relationships
workshop
tools
teams
DesignOps
each other
energy
2020
Talk
Change Management
Processes and Governance
Design Culture
Team Compositions
Tools
safetypeopleculturetribeprofessionalshuman beingssafetywork tribessafetythreatsmostsensework relationshipsworkshoptoolsteamsDesignOpseach otherenergy
DesignOps Summit 2020
Change Management
Processes and Governance
Design Culture
Team Compositions
Tools
Without
a
culture
of
safety
,
people
literally
ca
n’t
think
.
We
ca
n’t
collaborate
,
create
,
or
innovate
.
That
is
because
as
human
beings
,
we
Show 86 more57
Best Practice Design Workflows with Zeplin
Learn how WebMD and Gett are using Zeplin to streamline design operations & build optimized design workflows. Note: This session is first come, first serve for the first 100 participants to join the Zoom.
WebMD
Gett
session
design workflows
design operations
Zeplin
Note
participants
Zoom
100
2020
Sponsored Session
WebMDGettsessiondesign workflowsdesign operationsZeplinNoteparticipantsZoom100
DesignOps Summit 2020
Learn
how
WebMD
and
Gett
are
using
Zeplin
to
streamline
design
operations
&
build
optimized
design
workflows
.
Note
:
This
session
is
first
come
,
first
serve
for
the
Show 8 more58
Make Your Teamwork Resilient
At MURAL, we are determined to help people continue making meaningful connections even when they cannot meet in person. We have teammates around the world who need to collaborate, so we know the frustration and challenges that can arise with remote work. Join remote collaboration expert Emilia Åström for a session on: • Tools you need to build a strong digital workspace • Different ways to work together when you cannot be in the office • Best practices for remote work teams • Establishing and building trust with teammates and managers • Methods to make remote collaboration productive Everyone who registers will receive our comprehensive guide to building a Remote Work Resiliency Plan to use with their teams. Watch the session recording
people
connections
MURAL
teammates
person
frustration
workspace
Emilia Åström
world
Everyone
Methods
work
session
Tools
challenges
ways
collaboration
guide
teams
session recording
Remote Work Resiliency Plan
work teams
teammates
office
Best practices
trust
building
managers
2020
Sponsored Session
peopleconnectionsMURALteammatespersonfrustrationworkspaceEmilia ÅströmworldEveryoneMethodsworksessionToolschallengeswayscollaborationguideteamssession recordingRemote Work Resiliency Planwork teamsteammatesofficeBest practicestrustbuildingmanagers
DesignOps Summit 2020
At
MURAL
,
we
are
determined
to
help
people
continue
making
meaningful
connections
even
when
they
can
not
meet
in
person
.
We
have
teammates
around
the
world
who
need
Show 95 more59
Simplifying the Designer-Developer Communication
The line between design and development is getting less clear every day. Despite that, at UXPin we think that there’s still room to improve the communication between both. A common challenge that we face is the drift created when designers hand over to engineers. The intent of DesignOps is to improve the process that many teams have in place to eliminate these kinds of issues. To us, DesignOps should accelerate the design to the deployment lifecycle and tackle this issue by improving the communication between designers and developers. View the session recording
line
challenge
design
development
process
room
designers
intent
communication
design
engineers
both
teams
UXPin
issue
designers
DesignOps
deployment lifecycle
communication
developers
session recording
issues
kinds
place
2020
Sponsored Session
linechallengedesigndevelopmentprocessroomdesignersintentcommunicationdesignengineersbothteamsUXPinissuedesignersDesignOpsdeployment lifecyclecommunicationdeveloperssession recordingissueskindsplace
DesignOps Summit 2020
The
line
between
design
and
development
is
getting
less
clear
every
day
.
Despite
that
,
at
UXPin
we
think
that
there
’s
still
room
to
improve
the
communication
between
Show 70 more60
The Science of Creativity for DesignOps
For the past 20 years, Dr Karl K. Jeffries has been fascinated by the study of creativity. In this presentation, he shares some of what he has learnt about creativity and how it applies to DesignOps professionals. Whether you consider yourself creative or not, the science of creativity has much to offer professional design practice in all its many forms. As a critical 21st-century skill, having an informed understanding of creativity is crucial to navigating the next five years. In this presentation, Dr Jeffries begins to explore a few insights to ignite your interest in creativity for DesignOps.
creativity
Karl K. Jeffries
some
study
science
presentation
professionals
forms
design practice
Dr
presentation
DesignOps
creativity
insights
interest
DesignOps
skill
understanding
20
five
21
2020
Talk
Change Management
Product Design
Marketing
Design Culture
creativityKarl K. Jeffriessomestudysciencepresentationprofessionalsformsdesign practiceDrpresentationDesignOpscreativityinsightsinterestDesignOpsskillunderstanding20five21
DesignOps Summit 2020
Change Management
Product Design
Marketing
Design Culture
For
the
past
20
years
,
Dr
Karl
K.
Jeffries
has
been
fascinated
by
the
study
of
creativity
.
In
this
presentation
,
he
shares
some
of
what
he
has
Show 80 more61
Getting in Flow with Your Team
A design process is only as good as the people who run it, no matter how “efficient” the process claims to be. This talk will cover the circumstances of a case study and the strategies that took place to establish and maintain momentum on a product that didn’t have a direction. With the collaboration of a team in “flow,” the work seemed (sometimes unbelievably) natural, enabling and empowering everybody not only to trust each other, but also to trust themselves in their own decision making and their own exploration of their craft and strengths with mutual trust and respect.
people
design process
process
each other
strategies
product
talk
place
momentum
case study
direction
work
collaboration
team
flow
decision making
circumstances
craft
exploration
strengths
trust
respect
everybody
2020
Talk
Product Design
Workflows
Tools
peopledesign processprocesseach otherstrategiesproducttalkplacemomentumcase studydirectionworkcollaborationteamflowdecision makingcircumstancescraftexplorationstrengthstrustrespecteverybody
DesignOps Summit 2020
Product Design
Workflows
Tools
A
design
process
is
only
as
good
as
the
people
who
run
it
,
no
matter
how
“
efficient
”
the
process
claims
to
be
.
This
talk
will
cover
Show 83 more62
Showing the Value of DesignOps by Not Having a DesignOps Team
BBVA began 2019 with a full scale re-org based on agile principles, for the design team in Mexico that re-org included dismantling the 3 years old designOps team because it was considered redundant and a simple admin job that other teams could do. Regretfully it ended in a complete disaster and a steep decline in the quality of the design team with the following project problems and complaints of executives and stakeholders regarding the user experience. This was only stopped by rebuilding a more resilient and integral designOps team, revisiting shortcomings and failures of the Head of design and the team’s effort to rebuild itself.
BBVA
team
design team
principles
designOps
re-org
teams
admin job
team
Mexico
team
disaster
project problems
complaints
quality
decline
failures
design
shortcomings
Head
effort
user experience
stakeholders
executives
2019
3
2019
2020
Talk
Change Management
Product Design
Operations
Design Center of Excellence
BBVAteamdesign teamprinciplesdesignOpsre-orgteamsadmin jobteamMexicoteamdisasterproject problemscomplaintsqualitydeclinefailuresdesignshortcomingsHeadeffortuser experiencestakeholdersexecutives201932019
DesignOps Summit 2020
Change Management
Product Design
Operations
Design Center of Excellence
BBVA
began
2019
with
a
full
scale
re-org
based
on
agile
principles
,
for
the
design
team
in
Mexico
that
re-org
included
dismantling
the
3
years
old
designOps
team
because
Show 81 more63
Opening Reception Sponsored by Bloomberg LP and Rosenfeld Media
Get ready to party hearty with our Platinum Premier sponsor, Bloomberg LP, Rosenfeld Media, and DesignOps Summit 2020 attendees. Start by leaving your stress in the rear-view mirror (we’ll have a mindfulness expert on hand), watch a mentalist read attendees’ minds (if you believe), view a fantastic UX video based on the play, Hamilton (it’s election time after all), and prepare for plenty of speed-networking with your design operations peers. Lots of reasons to join the fun at our Opening Reception!
Platinum Premier
Bloomberg LP
attendees
stress
Rosenfeld Media
DesignOps Summit 2020
minds
attendees
hand
mentalist
rear-view mirror
mindfulness expert
video
plenty
speed-networking
design operations peers
UX
Lots
reasons
Reception
fun
play
Hamilton
2020
2020
2020
Sponsored Session
Platinum PremierBloomberg LPattendeesstressRosenfeld MediaDesignOps Summit 2020mindsattendeeshandmentalistrear-view mirrormindfulness expertvideoplentyspeed-networkingdesign operations peersUXLotsreasonsReceptionfunplayHamilton20202020
DesignOps Summit 2020
Get
ready
to
party
hearty
with
our
Platinum
Premier
sponsor
,
Bloomberg
LP
,
Rosenfeld
Media
,
and
DesignOps
Summit
2020
attendees
.
Start
by
leaving
your
stress
in
the
Show 74 more64
Introduction to MURAL
Our 30-minute live demo gives you basic, hands-on guidance to using MURAL effectively. We cover a range of topics from the basics of adding content onto the canvas to common use cases, depending on the audience.
demo
MURAL
guidance
basics
topics
use cases
content
range
audience
canvas
30
2020
Sponsored Session
demoMURALguidancebasicstopicsuse casescontentrangeaudiencecanvas30
DesignOps Summit 2020
Our
30
-
minute
live
demo
gives
you
basic
,
hands
-
on
guidance
to
using
MURAL
effectively
.
We
cover
a
range
of
topics
from
the
basics
of
adding
Show 14 more65
Stepping Into the Void: Being a Member of the Design Ops Team
Most Design Ops practitioners are skilled at dealing with ambiguity at the project level, but doing this within a newly established org takes dealing with ambiguity to the next level. This panel discussion will feature members of the Verizon Design Ops team where they will discuss being a part of a team in the early stages of forming, and how COVID-19 has helped and hindered their work.
ambiguity
Design Ops practitioners
project level
panel discussion
COVID-19
team
members
level
ambiguity
org
stages
Design Ops
Verizon
work
team
part
19
2020
Sponsored Session
ambiguityDesign Ops practitionersproject levelpanel discussionCOVID-19teammemberslevelambiguityorgstagesDesign OpsVerizonworkteampart19
DesignOps Summit 2020
Most
Design
Ops
practitioners
are
skilled
at
dealing
with
ambiguity
at
the
project
level
,
but
doing
this
within
a
newly
established
org
takes
dealing
with
ambiguity
to
the
next
Show 43 more66
Opener: Past, Present, and Future—Closing the Racial Divide in Design Teams
The 2019 design census states that 3% of the design industry are African American/Black designers while 71% are White/Caucasian. Anthropologists Audrey and Brian Smedley wrote “Race in the American mind was and is a statement about profound and unbridgeable differences…It conveys the meaning of social distance that cannot be transcended.” Racism is divisive and destructive. DesignOps practitioners often find themselves facilitating difficult conversations, pointing out disparities, and creating safe environments for teams to do their best work. So, how do we as practitioners remain resilient when faced with the complexities of racism within our organizations? The goal of this talk is to provide a protocol in which design leaders can engage uncomfortable conversations to help teams become more inclusive. We will explore an often overlooked yet valuable source to ensure the future effectiveness of our design practice, black youth.
designers
3%
71%
design census
design industry
Race
Black
teams
meaning
DesignOps practitioners
Anthropologists
mind
Racism
statement
work
practitioners
conversations
disparities
distance
differences
American
environments
Brian Smedley
Audrey
conversations
teams
design leaders
design practice
protocol
youth
Show 11 more2020
Talk
People Management
Diversity, Equity, & Inclusion (DEI)
Design Culture
designers3%71%design censusdesign industryRaceBlackteamsmeaningDesignOps practitionersAnthropologistsmindRacismstatementworkpractitionersconversationsdisparitiesdistancedifferencesAmericanenvironmentsBrian SmedleyAudreyconversationsteamsdesign leadersdesign practiceprotocolyouth Show 11 more
DesignOps Summit 2020
People Management
Diversity, Equity, & Inclusion (DEI)
Design Culture
The
2019
design
census
states
that
3
%
of
the
design
industry
are
African
American
/
Black
designers
while
71
%
are
White
/
Caucasian
.
Anthropologists
Audrey
and
Brian
Show 131 more67
Theme 2: The Resilient DesignOps Team
As organizations shift, grow, and react to outside influences, DesignOps teams need to adapt and pivot too. How might your team maintain its resilience in the face of constant change? And what metrics will help keep your team’s work consistent and sustainable?
organizations
influences
team
teams
DesignOps
metrics
face
resilience
team
work
change
2020
Overview
organizationsinfluencesteamteamsDesignOpsmetricsfaceresilienceteamworkchange
DesignOps Summit 2020
As
organizations
shift
,
grow
,
and
react
to
outside
influences
,
DesignOps
teams
need
to
adapt
and
pivot
too
.
How
might
your
team
maintain
its
resilience
in
the
Show 19 more68
Theme 2: Introduction and Provocation
What’s today’s theme all about, and what does it mean for DesignOps professionals? Theme leader Kristin Skinner will provide you the background you’ll need for how today’s sessions came to be and what they’ll cover. She’ll also gently provoke you with questions to consider throughout the day.
theme
Kristin Skinner
professionals
DesignOps
sessions
background
questions
2020
Talk
themeKristin SkinnerprofessionalsDesignOpssessionsbackgroundquestions
DesignOps Summit 2020
What
’s
today
’s
theme
all
about
,
and
what
does
it
mean
for
DesignOps
professionals
?
Theme
leader
Kristin
Skinner
will
provide
you
the
background
you
’ll
need
for
Show 27 more69
Creating Consistency Through Constant Change
The hustle of “Uber 1.0” (moving fast and breaking things) is still remnant in parts of Uber’s culture today. As a DesignOps team of two to start, Maggie had to break through many barriers to help quickly and effectively implement a new practice. Within one year, the team grew to 14 Design Program Managers working across 6 global, distributed design studios. How does a team scale and find their voice amidst many cultural challenges, negative news cycles, and multiple rounds of layoffs? This talk will explore how DesignOps can remain a constant pillar of reliability when the structures around a Design team are constantly evolving
hustle
things
Uber 1.0
DesignOps
culture
parts
team
Uber
team
practice
barriers
design studios
Design Program Managers
news cycles
layoffs
rounds
Design team
Maggie
talk
structures
reliability
pillar
voice
challenges
team scale
two
6
1.0
one
14
2020
Talk
Change Management
Operations
Design Culture
Communications
Workflows
hustlethingsUber 1.0DesignOpsculturepartsteamUberteampracticebarriersdesign studiosDesign Program Managersnews cycleslayoffsroundsDesign teamMaggietalkstructuresreliabilitypillarvoicechallengesteam scaletwo61.0one14
DesignOps Summit 2020
Change Management
Operations
Design Culture
Communications
Workflows
The
hustle
of
“
Uber
1.0
”
(
moving
fast
and
breaking
things
)
is
still
remnant
in
parts
of
Uber
’s
culture
today
.
As
a
DesignOps
team
of
Show 89 more70
Design Staffing for Impact
The IBM CIO portfolio is comprised of thousands of tools and services. Given the organization’s obsession with the IBMer experience and their desire to positively impact IBMer productivity, it is extremely important that they allocate their scarce Design & Research talent to the projects that have the greatest impact on IBMers’ work experience. To this end, they have refined their staffing processes and developed a new metric, The Design Staffing Score, that allows them to measure the degree to which their staffing approach aligns with project priority. Patrick will describe their refined approach to staffing, how progress is measured, and the tangible benefits they’ve realized.
organization
portfolio
thousands
tools
services
IBM CIO
projects
desire
experience
obsession
productivity
IBMer
work experience
impact
talent
approach
staffing
end
metric
staffing processes
staffing approach
degree
IBMers
Design & Research
project priority
Patrick
progress
benefits
Design Staffing Score
2020
Talk
Coordination
Systems Thinking
Design Management
Design Metrics
Staffing
Intake Models
Team Compositions
organizationportfoliothousandstoolsservicesIBM CIOprojectsdesireexperienceobsessionproductivityIBMerwork experienceimpacttalentapproachstaffingendmetricstaffing processesstaffing approachdegreeIBMersDesign & Researchproject priorityPatrickprogressbenefitsDesign Staffing Score
DesignOps Summit 2020
Coordination
Systems Thinking
Design Management
Design Metrics
Staffing
Intake Models
Team Compositions
The
IBM
CIO
portfolio
is
comprised
of
thousands
of
tools
and
services
.
Given
the
organization
’s
obsession
with
the
IBMer
experience
and
their
desire
to
positively
impact
IBMer
productivity
Show 88 more71
How DesignOps Helped Enable Wall Street to Work Remotely
COVID-19 forced nearly the entire global financial community to work remotely. Screen real estate was dramatically reduced, as traders transitioned from multiple 4K monitors on a trading floor to a single laptop screen in their home office. The design solution—adapt the Bloomberg Terminal experience to fewer smaller screens—was straightforward. Executing that solution required UX-led collaboration, organization, and cross-functional commitment from product, engineering, and sales, all in a very short period of time.
community
COVID
traders
real estate
design solution
laptop screen
screens
home office
trading floor
experience
commitment
product
engineering
organization
Bloomberg Terminal
4K
sales
solution
collaboration
4K
19
2020
Sponsored Session
communityCOVIDtradersreal estatedesign solutionlaptop screenscreenshome officetrading floorexperiencecommitmentproductengineeringorganizationBloomberg Terminal4Ksalessolutioncollaboration4K19
DesignOps Summit 2020
COVID
-
19
forced
nearly
the
entire
global
financial
community
to
work
remotely
.
Screen
real
estate
was
dramatically
reduced
,
as
traders
transitioned
from
multiple
4K
monitors
on
a
Show 60 more72
Best Practices to Manage Design & Research Stakeholders
Join us to learn about the invisible work of getting to know your stakeholders, building advocates of your work and maximizing your influence within and outside your organization.
work
advocates
stakeholders
influence
organization
work
2020
Sponsored Session
workadvocatesstakeholdersinfluenceorganizationwork
DesignOps Summit 2020
Join
us
to
learn
about
the
invisible
work
of
getting
to
know
your
stakeholders
,
building
advocates
of
your
work
and
maximizing
your
influence
within
and
outside
your
organization
.
73
How to Use Wireframes to Improve Team Communication and Participation
Wireframes are not merely design artifacts, they are also effective communication tools. Learn how wireframes can be used in multiple ways throughout the product design process, to ensure that user goals are clear, the design phase is thorough, yet efficient, and developer handoff is predictable and collaborative.
communication tools
artifacts
wireframes
ways
product design process
user goals
developer handoff
design phase
2020
Sponsored Session
communication toolsartifactswireframeswaysproduct design processuser goalsdeveloper handoffdesign phase
DesignOps Summit 2020
Wireframes
are
not
merely
design
artifacts
,
they
are
also
effective
communication
tools
.
Learn
how
wireframes
can
be
used
in
multiple
ways
throughout
the
product
design
process
,
to
Show 24 more74
DesignOps + KPIs = Measure your Impact!
DesignOps is all about scaling up design teams while creating organizational efficiencies yet it is not always evident how impact and gained efficiencies can be quantified and measured. There’s a certain confusion around what are the inefficiencies and there is no established process to determine those metrics. This session is not about providing a list of metrics to be replicated. It’s about providing a tested approach on how to identify, quantify, and measure inefficiencies and how to define measurable and realistic targets. This approach can be applied and replicated in any context to support the DesignOps community to gain additional credibility and to ensure DesignOps professionals are able to demonstrate the value of their work to the business with objective data points and quantifiable gains.
efficiencies
design teams
DesignOps
efficiencies
impact
approach
confusion
inefficiencies
professionals
session
process
metrics
metrics
inefficiencies
measure
list
credibility
community
gains
value
work
business
data points
targets
context
2020
Talk
Coordination
Systems Thinking
Design Center of Excellence
Design Metrics
Goals and KPIs
efficienciesdesign teamsDesignOpsefficienciesimpactapproachconfusioninefficienciesprofessionalssessionprocessmetricsmetricsinefficienciesmeasurelistcredibilitycommunitygainsvalueworkbusinessdata pointstargetscontext
DesignOps Summit 2020
Coordination
Systems Thinking
Design Center of Excellence
Design Metrics
Goals and KPIs
DesignOps
is
all
about
scaling
up
design
teams
while
creating
organizational
efficiencies
yet
it
is
not
always
evident
how
impact
and
gained
efficiencies
can
be
quantified
and
measured
.
There
Show 104 more75
How to Maximize the Impact of Content Design
Most content design leaders stretch their teams to cover many products at once, or sometimes 5-10 or more. This unintentionally causes the team to constantly switch context, drive less product impact, lag in their career development, earn less pay, and ultimately burn out and leave, only to repeat the cycle elsewhere. This as normal… but it shouldn’t be. I’ll show you how we redesigned content design to increase people’s focus and depth of work, multiply their product and business impact, and even accelerate their growth and compensation… all by working on just one product at a time.
content design leaders
teams
products
team
people
more
context
product impact
cycle
pay
career development
lag
product
elsewhere
impact
growth
work
business
product
compensation
design
depth
focus
5
10
one
2020
Talk
Coordination
Processes and Governance
Content Strategy
Partnerships
Engagement Models
Competency Matrix
content design leadersteamsproductsteampeoplemorecontextproduct impactcyclepaycareer developmentlagproductelsewhereimpactgrowthworkbusinessproductcompensationdesigndepthfocus510one
DesignOps Summit 2020
Coordination
Processes and Governance
Content Strategy
Partnerships
Engagement Models
Competency Matrix
Most
content
design
leaders
stretch
their
teams
to
cover
many
products
at
once
,
or
sometimes
5
-
10
or
more
.
This
unintentionally
causes
the
team
to
constantly
switch
Show 86 more76
Best Practice Design Workflows with Zeplin
Learn how WebMD and Gett are using Zeplin to streamline design operations & build optimized design workflows.
WebMD
design operations
Gett
Zeplin
design workflows
2020
Sponsored Session
WebMDdesign operationsGettZeplindesign workflows
DesignOps Summit 2020
Learn
how
WebMD
and
Gett
are
using
Zeplin
to
streamline
design
operations
&
build
optimized
design
workflows
.
77
Make Your Remote Workshops More Inclusive with frog Design
In this workshop, Linda Quarles, Director, Strategy and Organization Design from frog Design will walk you through the four principles of remote workshop facilitation: asynchronous participation; breaking the ice; choice and spontaneity; and honesty and feelings. Learn how to set up a Miro board, navigate through creating breakout groups, and align on decisions.
workshop
Director
Linda Quarles
Organization Design
frog Design
Strategy
workshop facilitation
participation
principles
ice
choice
spontaneity
honesty
board
feelings
groups
decisions
Miro
four
2020
Sponsored Session
Diversity, Equity, & Inclusion (DEI)
workshopDirectorLinda QuarlesOrganization Designfrog DesignStrategyworkshop facilitationparticipationprinciplesicechoicespontaneityhonestyboardfeelingsgroupsdecisionsMirofour
DesignOps Summit 2020
Diversity, Equity, & Inclusion (DEI)
In
this
workshop
,
Linda
Quarles
,
Director
,
Strategy
and
Organization
Design
from
frog
Design
will
walk
you
through
the
four
principles
of
remote
workshop
facilitation
:
asynchronous
participation
Show 34 more78
How Your Distributed Teams Can Collaborate to Analyze Data from User Research
Join us for a look at how the Handrail research management platform helps enterprise teams collaborate efficiently and effectively – even when you’re remote or working across time zones.
research management platform
look
enterprise teams
Handrail
time zones
2020
Sponsored Session
research management platformlookenterprise teamsHandrailtime zones
DesignOps Summit 2020
Join
us
for
a
look
at
how
the
Handrail
research
management
platform
helps
enterprise
teams
collaborate
efficiently
and
effectively
–
even
when
you
’re
remote
or
working
across
time
zones
Show 1 more79
Team Resiliency Through a Pandemic
Leading a team during the pandemic may seem impossible given it’s likely the most stressful time of your team’s lives. Recently, I lead our team through a design sprint where we explored improving unemployment benefit access in the middle of the pandemic, which required us to shift how we work. In this talk, I’ll share how we reimagined collaboration, communication, and processes to reduce the stress load while maintaining forward momentum. Together as leaders, we’ll explore how to ethically lead our teams while keeping their resiliency in mind and bring these learnings into the post COVID work life.
pandemic
team
pandemic
team
lives
design sprint
leaders
team
unemployment benefit access
middle
collaboration
communication
talk
teams
resiliency
mind
work life
learnings
momentum
stress load
processes
COVID
2020
Talk
Processes and Governance
People Management
Communications
Workflows
Team Compositions
pandemicteampandemicteamlivesdesign sprintleadersteamunemployment benefit accessmiddlecollaborationcommunicationtalkteamsresiliencymindwork lifelearningsmomentumstress loadprocessesCOVID
DesignOps Summit 2020
Processes and Governance
People Management
Communications
Workflows
Team Compositions
Leading
a
team
during
the
pandemic
may
seem
impossible
given
it
’s
likely
the
most
stressful
time
of
your
team
’s
lives
.
Recently
,
I
lead
our
team
through
Show 82 more80
Designing Distributed: Leading Doist’s Fully Remote Design Team in Six Countries
workflows
borders
tools
Dropbox
designs
goals
leaders
Management techniques
trust
Figma
Best practices
team alignment
norm
work-life balance
Ana
WFH
time zone
office
2020
Talk
Coordination
Design Management
Communications
Team Compositions
Design Planning
workflowsborderstoolsDropboxdesignsgoalsleadersManagement techniquestrustFigmaBest practicesteam alignmentnormwork-life balanceAnaWFHtime zoneoffice
DesignOps Summit 2020
Coordination
Design Management
Communications
Team Compositions
Design Planning
How
to
collaborate
without
borders
—
workflows
and
tools
to
successfully
execute
high
quality
designs
(
Dropbox
,
Sketch
,
Figma
,
etc
)
Management
techniques
for
remote
leaders
and
Show 44 more81
Operating with Purpose
Our teams are living through unprecedented times. With the weight of everything unfolding around us, it’s easy to feel that our work is inconsequential. However, DesignOps teams have more power to influence change than we realize. In this session, we’ll discuss how the small decisions we make every day impact our teams, our companies and our communities. We’ll take a look at how our operations can empower teams to operate with a greater sense of purpose.
teams
times
weight
everything
teams
work
change
session
power
decisions
look
operations
teams
DesignOps
sense
purpose
communities
companies
2020
Talk
Change Management
Communities
teamstimesweighteverythingteamsworkchangesessionpowerdecisionslookoperationsteamsDesignOpssensepurposecommunitiescompanies
DesignOps Summit 2020
Change Management
Communities
Our
teams
are
living
through
unprecedented
times
.
With
the
weight
of
everything
unfolding
around
us
,
it
’s
easy
to
feel
that
our
work
is
inconsequential
.
However
,
Show 58 more82
The DesignOps Social Hour
Itching to meet your DesignOps fellow travelers? We’ve got you covered with an hour of speed-networking and other social activities. And we can’t think of better people to get us socializing than Alison Rand, Rosenfeld Media’s DesignOps Community curator, and Meredith Black, co-founder of the DesignOps Assembly.
travelers
DesignOps
Meredith Black
activities
speed-networking
people
curator
DesignOps Community
DesignOps Assembly
Rosenfeld Media
Alison Rand
2020
Talk
travelersDesignOpsMeredith Blackactivitiesspeed-networkingpeoplecuratorDesignOps CommunityDesignOps AssemblyRosenfeld MediaAlison Rand
DesignOps Summit 2020
Itching
to
meet
your
DesignOps
fellow
travelers
?
We
’ve
got
you
covered
with
an
hour
of
speed
-
networking
and
other
social
activities
.
And
we
ca
n’t
think
Show 28 more83
Introduction to MURAL
Our 30-minute live demo gives you basic, hands-on guidance to using MURAL effectively. We cover a range of topics from the basics of adding content onto the canvas to common use cases, depending on the audience.
demo
MURAL
guidance
basics
topics
use cases
content
range
audience
canvas
30
2020
Sponsored Session
demoMURALguidancebasicstopicsuse casescontentrangeaudiencecanvas30
DesignOps Summit 2020
Our
30
-
minute
live
demo
gives
you
basic
,
hands
-
on
guidance
to
using
MURAL
effectively
.
We
cover
a
range
of
topics
from
the
basics
of
adding
Show 14 more84
Designing a Contact Tracing App for Universal Access
New York State recently released COVID Alert NY, a mobile contact tracing app that will alert the user if they come into close contact with someone else who later tests positive for the virus. Hear the designers of the app talk about their experience collaborating remotely across three time zones on this high stakes project. What processes and tools were helpful when designing an app that needed to explain a complex concept to the state’s 19.4 million residents in a way that would be universally understood, accessible, and available in 13 languages?
contact tracing app
someone
New York State
COVID Alert
contact
user
designers
virus
way
app
experience
app
project
time zones
tools
state
residents
languages
processes
concept
19.4 million
13
three
2020
Sponsored Session
contact tracing appsomeoneNew York StateCOVID Alertcontactuserdesignersviruswayappexperienceappprojecttime zonestoolsstateresidentslanguagesprocessesconcept19.4 million13three
DesignOps Summit 2020
New
York
State
recently
released
COVID
Alert
NY
,
a
mobile
contact
tracing
app
that
will
alert
the
user
if
they
come
into
close
contact
with
someone
else
who
later
Show 69 more85
Opener: Chief of Staff–An unexpected journey
“There’s something about the title or the idea of the chief of staff that seems to be in the zeitgeist.” — Chris Whipple, “The Gatekeepers”
The role of Chief of Staff is trending across all industries, but for some the journey is unorthodox and may require good timing and a strong pitch to create the role. Add to the adventure that no two Chief of Staff roles are likely to be the same.
Lisa will share her journey from UX to Design Ops to Chief of Staff, including some of the methods that she uses to make her way: be the beacon, spread the light, and support your team, even in times of high anxiety.
chief of staff
something
title
idea
Lisa
zeitgeist
adventure
methods
Chief of Staff
role
role
Chief of Staff
same
journey
roles
pitch
industries
Chris Whipple
The Gatekeepers
beacon
way
some
timing
times
team
anxiety
light
Chief of Staff
journey
Design Ops
Show 2 more2020
Talk
Coordination
Design Center of Excellence
chief of staffsomethingtitleideaLisazeitgeistadventuremethodsChief of StaffroleroleChief of StaffsamejourneyrolespitchindustriesChris WhippleThe GatekeepersbeaconwaysometimingtimesteamanxietylightChief of StaffjourneyDesign Ops Show 2 more
DesignOps Summit 2020
Coordination
Design Center of Excellence
“
There
’s
something
about
the
title
or
the
idea
of
the
chief
of
staff
that
seems
to
be
in
the
zeitgeist
.
”
—
Chris
Whipple
,
“
The
Show 101 more86
Theme 3: The Resilient DesignOps Organization
When your design organization has scaled up to hundreds of people, it’s no longer a design practice. It’s a design business. And it needs to address big, messy issues—like accessibility, governance, and creating and proving business value—at scale. How might your DesignOps organization navigate these thorny issues while continuing to grow and operate sustainably?
design organization
hundreds
design business
people
design practice
issues
accessibility
governance
organization
issues
DesignOps
scale
business value
2020
Overview
design organizationhundredsdesign businesspeopledesign practiceissuesaccessibilitygovernanceorganizationissuesDesignOpsscalebusiness value
DesignOps Summit 2020
When
your
design
organization
has
scaled
up
to
hundreds
of
people
,
it
’s
no
longer
a
design
practice
.
It
’s
a
design
business
.
And
it
needs
to
Show 38 more87
Theme 3: Introduction and Provocation
What’s today’s theme all about, and what does it mean for DesignOps professionals? Theme leader Dave Malouf will provide you the background you’ll need for how today’s sessions came to be and what they’ll cover. He’ll also gently provoke you with questions to consider throughout the day.
theme
Dave Malouf
professionals
DesignOps
sessions
background
questions
2020
Talk
themeDave MaloufprofessionalsDesignOpssessionsbackgroundquestions
DesignOps Summit 2020
What
’s
today
’s
theme
all
about
,
and
what
does
it
mean
for
DesignOps
professionals
?
Theme
leader
Dave
Malouf
will
provide
you
the
background
you
’ll
need
for
Show 27 more88
AccessibilityOps for All
The Cigna Digital Design Operations stood up a new Digital Accessibility and AccessbilityOps team. Digital accessibility as a general term is the inclusive practice of ensuring that digital products (websites, apps, PDFs, etc.) can be used by everyone — including those with a disability or physical impairment — while retaining functionality and usability. Our team ran into many roadblocks including establishing processes, team structure, organizational support, and human resource issues, including onboarding a new team member who was blind. This case study showcases the steps, challenges, and lessons learned standing up a Digital Accessibility Ops team at a Fortune 100 Health Insurance company.
team
Accessibility
accessibility
AccessbilityOps
PDFs
Cigna Digital Design Operations
team
term
functionality
usability
disability
impairment
apps
everyone
websites
roadblocks
team structure
team member
lessons
challenges
Accessibility Ops team
processes
case study
company
steps
human resource issues
support
Fortune 100 Health Insurance
100
2020
Talk
Change Management
Content Strategy
Diversity, Equity, & Inclusion (DEI)
Workflows
Team Compositions
Staffing
Onboarding
teamAccessibilityaccessibilityAccessbilityOpsPDFsCigna Digital Design Operationsteamtermfunctionalityusabilitydisabilityimpairmentappseveryonewebsitesroadblocksteam structureteam memberlessonschallengesAccessibility Ops teamprocessescase studycompanystepshuman resource issuessupportFortune 100 Health Insurance100
DesignOps Summit 2020
Change Management
Content Strategy
Diversity, Equity, & Inclusion (DEI)
Workflows
Team Compositions
Staffing
Onboarding
The
Cigna
Digital
Design
Operations
stood
up
a
new
Digital
Accessibility
and
AccessbilityOps
team
.
Digital
accessibility
as
a
general
term
is
the
inclusive
practice
of
ensuring
that
digital
products
Show 89 more89
From Insights to Action: Driving Business Values through DesignOps
Business leaders now recognize the Business Value of Design, but how about the importance of Design in driving our Business Values? DesignOps plays an essential role in defining how individuals, teams, and organizations think and operate. Now comes the next chapter – operationalizing our values. As system designers who establish new processes, scale best practices, connect teams, and facilitate alignment, how might we utilize our DesignOps superpowers to unlock greater business value for our stakeholders, customers, and communities? Together, we’ll examine how Design Ops is leading the way to put business values like collaboration, equity, and innovation into practice.
Business leaders
importance
Business Value of Design
Design
Business Values
system designers
chapter
DesignOps
teams
individuals
teams
best practices
organizations
processes
alignment
role
communities
business values
practice
way
collaboration
equity
innovation
values
Design Ops
business value
customers
superpowers
stakeholders
DesignOps
2020
Talk
People Management
Workflows
Communications
Business leadersimportanceBusiness Value of DesignDesignBusiness Valuessystem designerschapterDesignOpsteamsindividualsteamsbest practicesorganizationsprocessesalignmentrolecommunitiesbusiness valuespracticewaycollaborationequityinnovationvaluesDesign Opsbusiness valuecustomerssuperpowersstakeholdersDesignOps
DesignOps Summit 2020
People Management
Workflows
Communications
Business
leaders
now
recognize
the
Business
Value
of
Design
,
but
how
about
the
importance
of
Design
in
driving
our
Business
Values
?
DesignOps
plays
an
essential
role
in
defining
Show 87 more90
How to Use Wireframes to Improve Team Communication and Participation
Wireframes are not merely design artifacts, they are also effective communication tools. Learn how wireframes can be used in multiple ways throughout the product design process, to ensure that user goals are clear, the design phase is thorough, yet efficient, and developer handoff is predictable and collaborative.
communication tools
artifacts
wireframes
ways
product design process
user goals
developer handoff
design phase
2020
Sponsored Session
communication toolsartifactswireframeswaysproduct design processuser goalsdeveloper handoffdesign phase
DesignOps Summit 2020
Wireframes
are
not
merely
design
artifacts
,
they
are
also
effective
communication
tools
.
Learn
how
wireframes
can
be
used
in
multiple
ways
throughout
the
product
design
process
,
to
Show 24 more91
Automatization for Large Enterprise Teams
Personal story of how we not only improved the way of how designers worked with the other team members and external stakeholders but also found the ways to automate the routine work.
The goal of the story is to motivate other people to build custom scripts, plugins, extensions, and products. Also, we’ll cover how open source projects can help to increase brand awareness to attract the best talents in the world. Actionable insights to boost up the automation process.
Farid will share some insights on how to analyze and find the weak spots in the design teams’ processes. Then he will provide an action plan on how to automate different aspects of the work as well as simplify the onboarding process for the newcomers.
story
designers
way
work
stakeholders
ways
team members
Farid
goal
projects
scripts
story
insights
products
source
extensions
plugins
people
talents
brand awareness
world
processes
design teams
onboarding process
work
action plan
newcomers
aspects
spots
insights
Show 1 more2020
Talk
Technologies
Design Accelerators
Tools
storydesignerswayworkstakeholderswaysteam membersFaridgoalprojectsscriptsstoryinsightsproductssourceextensionspluginspeopletalentsbrand awarenessworldprocessesdesign teamsonboarding processworkaction plannewcomersaspectsspotsinsights Show 1 more
DesignOps Summit 2020
Technologies
Design Accelerators
Tools
Personal
story
of
how
we
not
only
improved
the
way
of
how
designers
worked
with
the
other
team
members
and
external
stakeholders
but
also
found
the
ways
to
automate
the
Show 106 more92
The Importance of Accessible Design Systems
A design system is a set of repeatable components and standards guiding the use of those components. Standards can come in the form of documentation, videos, blogs, discussion channels, meetups and office hours just to name a few. A design system may be built internally within an organization, or there are hundreds of open source design systems that can be downloaded and used. However, only a small percentage of those open source design systems are set up such that they can be successfully implemented in a manner that results in software that is accessible to people with disabilities who use assistive technology to interact with technology. This talk will discuss the importance of accessible design systems and a high level overview of the ten best known open source design systems.
design system
components
standards
components
use
open source design systems
hundreds
few
Standards
design system
discussion channels
meetups
videos
blogs
form
documentation
percentage
organization
office
software
talk
technology
technology
manner
open source design systems
design systems
disabilities
importance
overview
people
Show 1 more2020
Talk
Systems Thinking
Design Systems
Content Strategy
Diversity, Equity, & Inclusion (DEI)
Tools
design systemcomponentsstandardscomponentsuseopen source design systemshundredsfewStandardsdesign systemdiscussion channelsmeetupsvideosblogsformdocumentationpercentageorganizationofficesoftwaretalktechnologytechnologymanneropen source design systemsdesign systemsdisabilitiesimportanceoverviewpeople Show 1 more
DesignOps Summit 2020
Systems Thinking
Design Systems
Content Strategy
Diversity, Equity, & Inclusion (DEI)
Tools
A
design
system
is
a
set
of
repeatable
components
and
standards
guiding
the
use
of
those
components
.
Standards
can
come
in
the
form
of
documentation
,
videos
,
blogs
Show 111 more93
Virtual Meeting Facilitation Essentials
Nearly everyone has become a better virtual meeting facilitator in 2020, but not necessarily by choice or design. We have teammates around the world who need to collaborate, so we know the frustration and challenges that can arise.
Join this session to learn effective strategies and practical tactics for designing and facilitating any virtual meeting including:
You’ll be guided by Lindsey Eatough, Associate Director of Enterprise Transformation at MURAL, who has spent 2020 working with teams to increase effective collaboration and Lee Duncan, Enterprise Design Sprint Leader at IBM and MURAL member.
meeting
facilitator
everyone
teammates
design
Lindsey Eatough
choice
frustration
world
meeting
strategies
tactics
challenges
engagement
warmups
session
teams
Preparation rituals
Designing
Reusable
collaboration
MURAL member
MURAL
templates
notes
Enterprise Design Sprint Leader
IBM
Lee Duncan
2020
2020
Show 2 more2020
Sponsored Session
meetingfacilitatoreveryoneteammatesdesignLindsey EatoughchoicefrustrationworldmeetingstrategiestacticschallengesengagementwarmupssessionteamsPreparation ritualsDesigningReusablecollaborationMURAL memberMURALtemplatesnotesEnterprise Design Sprint LeaderIBMLee Duncan20202020 Show 2 more
DesignOps Summit 2020
Nearly
everyone
has
become
a
better
virtual
meeting
facilitator
in
2020
,
but
not
necessarily
by
choice
or
design
.
We
have
teammates
around
the
world
who
need
to
collaborate
Show 91 more94
Silver Linings: What DesignOps Learned in the Shift to WFH
In mid-March, Bloomberg’s UX team went from a 100% in-office design group to a 100% at-home design group. Challenges quickly surfaced, but once the day-to-day was running and overall anxiety had diminished, teams started to see the silver linings in shifting a multi-office, multi-country design team accustomed to an open office plan to working remotely.
team
UX
Bloomberg
design group
design group
Challenges
anxiety
design team
multi-office
teams
office plan
silver linings
100
100
2020
Sponsored Session
teamUXBloombergdesign groupdesign groupChallengesanxietydesign teammulti-officeteamsoffice plansilver linings100100
DesignOps Summit 2020
In
mid-March
,
Bloomberg
’s
UX
team
went
from
a
100
%
in
-
office
design
group
to
a
100
%
at
-
home
design
group
.
Challenges
quickly
surfaced
Show 42 more95
Two Sides of the DesignOps Coin: Teams Ops and Product Ops
What happens to your DesignOps team when your Design organization hits scale? Juggling the growth of your product, your people, and your processes is a demanding challenge, and strains the jack-of-all-trades skillset of even the most seasoned DesignOps practitioner. Our solution? Evolve DesignOps into two discrete tracks: Team Ops and Product Ops. We’ll look at how these tracks emerged, how they operate in practice, where they intersect (and where they differ), and the lessons learned from our “conscious uncoupling” of design team ops and product design ops responsibilities.
tracks
team
organization
scale
Design
DesignOps
practice
growth
product
people
processes
challenge
practitioner
tracks
solution
skillset
Team Ops
Product Ops
lessons
design team ops
uncoupling
product design ops responsibilities
two
2020
Talk
Change Management
Operations
Goals and KPIs
Partnerships
Communications
Competency Matrix
Workflows
tracksteamorganizationscaleDesignDesignOpspracticegrowthproductpeopleprocesseschallengepractitionertrackssolutionskillsetTeam OpsProduct Opslessonsdesign team opsuncouplingproduct design ops responsibilitiestwo
DesignOps Summit 2020
Change Management
Operations
Goals and KPIs
Partnerships
Communications
Competency Matrix
Workflows
What
happens
to
your
DesignOps
team
when
your
Design
organization
hits
scale
?
Juggling
the
growth
of
your
product
,
your
people
,
and
your
processes
is
a
demanding
challenge
Show 81 more96
The Future of DesignOps
While Design Operations (DesignOps) is only a few years old as a practice, it is evolving rapidly. As we finish our 4th year at The Summit, we’ve seen so much change in our community of practice in this short time. So, we want to end this year’s Summit with a look beyond. If we are to be resilient what are we being resilient towards. Jon Fukuda (Limina), Dominique Ward (Atlassian), and Adrienne Allnutt (LinkedIn) will share their perspectives on where DesignOps is going and why. Moderated by Dave Malouf (Northwestern Mutual). We will be fielding questions from attendees, too.
practice
DesignOps
Design Operations
Atlassian
practice
look
change
community
The Summit
perspectives
Summit
Jon Fukuda
attendees
questions
Dave Malouf
Northwestern Mutual
LinkedIn
Adrienne Allnutt
Dominique Ward
Limina
4
2020
Open Panel
practiceDesignOpsDesign OperationsAtlassianpracticelookchangecommunityThe SummitperspectivesSummitJon FukudaattendeesquestionsDave MaloufNorthwestern MutualLinkedInAdrienne AllnuttDominique WardLimina4
DesignOps Summit 2020
While
Design
Operations
(
DesignOps
)
is
only
a
few
years
old
as
a
practice
,
it
is
evolving
rapidly
.
As
we
finish
our
4th
year
at
The
Summit
Show 94 more97
Design Systems and DesignOps
ou might already be familiar with the “components” part of design systems, but what comes next? How are design systems best used by team members other than designers and engineers like product managers and content creators? What’s the best way to get them used by as many people as is appropriate? Who shouldn’t use a design system? What should success metrics look like? SuperFriendly founder and CEO Dan Mall will walk you through common design system pitfalls, how to avoid and escape them, and all the other intermediate-level stuff that everyone’s asking to help you see how they apply to your specific organization.
Audience: DesignOps folks and design managers that want a deeper understanding of design systems better in order to better support their teams
Key Takeaways:
design systems
ou
part
components
design systems
DesignOps
designers
stuff
Dan Mall
design system
folks
way
product managers
design system
content creators
team members
engineers
design systems
success metrics
organization
everyone
design system pitfalls
people
founder
Audience
success metrics
design system
ways
teams
SuperFriendly
Show 11 more2020
Workshop
design systemsoupartcomponentsdesign systemsDesignOpsdesignersstuffDan Malldesign systemfolkswayproduct managersdesign systemcontent creatorsteam membersengineersdesign systemssuccess metricsorganizationeveryonedesign system pitfallspeoplefounderAudiencesuccess metricsdesign systemwaysteamsSuperFriendly Show 11 more
DesignOps Summit 2020
ou
might
already
be
familiar
with
the
“
components
”
part
of
design
systems
,
but
what
comes
next
?
How
are
design
systems
best
used
by
team
members
other
Show 169 more98
Scaling DesignOps: Activating Your Organization
Enabling DesignOps at scale brings the promise of effective transformation for design teams—their capabilities, performance, and business outcomes. But what does it take to operationalize this within your own organization? Workshop participants will explore and assess how they might scale essential areas of DesignOps to better support and build sustainable design teams within their own organizations.
Jenny Price and Kristine Berry, two IBM DesignOps leaders, will lead participants through a series of IBM Design Thinking exercises that will ultimately result in a customized roadmap that participants can bring back to their organizations.
During this hands-on, team-based workshop, attendees will have the opportunity to assess and ideate on their organization’s approach to scaling DesignOps by:
Exploring strategies for advancing DesignOps across your organization
Engaging with other DesignOps leaders who are interested in solving for pain-points
Selecting concepts that will be the most useful for your organization
Developing a 30-60-90 day roadmap specifically for your organization to explore further iteration
Learning more about DesignOps resources, methodologies, and applications
DesignOps
design teams
Workshop participants
transformation
scale
capabilities
performance
business outcomes
promise
participants
leaders
series
roadmap
organization
concepts
teams
organization
attendees
design
organizations
areas
organizations
leaders
workshop
IBM
exercises
support
participants
opportunity
pain-points
Show 18 more2020
Workshop
DesignOpsdesign teamsWorkshop participantstransformationscalecapabilitiesperformancebusiness outcomespromiseparticipantsleadersseriesroadmaporganizationconceptsteamsorganizationattendeesdesignorganizationsareasorganizationsleadersworkshopIBMexercisessupportparticipantsopportunitypain-points Show 18 more
Enabling
DesignOps
at
scale
brings
the
promise
of
effective
transformation
for
design
teams
—
their
capabilities
,
performance
,
and
business
outcomes
.
But
what
does
it
take
to
operationalize
Show 162 more99
DesignOps Summit 2019 Program
According to our user research, you want practical information (tools, techniques, and take-aways that you can bring back to the office), and you’re motivated by these three themes:
The DesignOps Summit’s two-day main program (October 23-24) was designed with those needs in mind. And our six day-long workshops (October 25) delved even more deeply into the topics you’ll need to develop modern Design and Research Operations.
tools
user research
information
techniques
take-aways
Proving Value
Outside Design Change Management
Outcomes
themes
office
program
The DesignOps Summit
workshops
mind
needs
topics
Design and Research Operations
October 23
24
October 25
24
23
three
six
two
25
2019
Overview
toolsuser researchinformationtechniquestake-awaysProving ValueOutside Design Change ManagementOutcomesthemesofficeprogramThe DesignOps SummitworkshopsmindneedstopicsDesign and Research OperationsOctober 2324October 252423threesixtwo25
DesignOps Summit 2019
According
to
our
user
research
,
you
want
practical
information
(
tools
,
techniques
,
and
take
-
aways
that
you
can
bring
back
to
the
office
)
,
and
Show 70 more100
Opening Keynote: Process and Ambiguity
Operations teams obsess about making the complex simple. We love smart defaults, systems, and process and are always looking for ways to help teams work better. As we focus on common operational deliverables, it’s easy to underinvest in the messy human challenges that are impossible to avoid as we scale user experience practices and teams. How might we be consistent and rigorous, while still leaving room for flexibility and divergent thinking? How might we be impact focused, while also accepting that not everything of value can be measured? How might we embrace process and ambiguity? This talk will explore the daunting task of showing up as efficient operational machines while also leaning into the creative, unpredictable, and human realities of our roles, and why it’s important for us to be able to do both.
Operations teams
simple
process
defaults
systems
human challenges
room
teams
ways
deliverables
teams
user experience practices
flexibility
thinking
impact
everything
value
machines
human realities
both
roles
process
ambiguity
task
talk
2019
Talk
Systems Thinking
People Management
Diversity, Equity, & Inclusion (DEI)
Design Center of Excellence
Engagement Models
Competency Matrix
Team Compositions
Intake Models
Operations teamssimpleprocessdefaultssystemshuman challengesroomteamswaysdeliverablesteamsuser experience practicesflexibilitythinkingimpacteverythingvaluemachineshuman realitiesbothrolesprocessambiguitytasktalk
DesignOps Summit 2019
Systems Thinking
People Management
Diversity, Equity, & Inclusion (DEI)
Design Center of Excellence
Engagement Models
Competency Matrix
Team Compositions
Intake Models
Operations
teams
obsess
about
making
the
complex
simple
.
We
love
smart
defaults
,
systems
,
and
process
and
are
always
looking
for
ways
to
help
teams
work
better
.
Show 121 more101
Theme 1: Proving Value, Measuring Outcomes
Providing value, measuring outcomes
value
outcomes
2019
Overview
valueoutcomes
DesignOps Summit 2019
Providing
value
,
measuring
outcomes
102
Measuring What Matters
Research and analytics are the eyes and ears of DesignOps. Validating whether strategies are effective or ineffective allows course correction and adaptation. Identifying problems that require action is essential for facilitating collaboration and ensuring that team members are engaged. Prioritizing user needs is the heart of user experience and Agile development. None of this can be done well without an effective research program. We’ll share how we scale research efforts to collect feedback from thousands of users per month and track the impact of dozens of projects involving 120+ designers.
eyes
Research
analytics
ears
DesignOps
problems
None
adaptation
course correction
strategies
heart
team members
user needs
collaboration
user experience
development
users
thousands
research efforts
feedback
designers
Agile
action
impact
dozens
projects
research program
120
2019
Talk
Coordination
Research Lab
Design Metrics
eyesResearchanalyticsearsDesignOpsproblemsNoneadaptationcourse correctionstrategiesheartteam membersuser needscollaborationuser experiencedevelopmentusersthousandsresearch effortsfeedbackdesignersAgileactionimpactdozensprojectsresearch program120
DesignOps Summit 2019
Coordination
Research Lab
Design Metrics
Research
and
analytics
are
the
eyes
and
ears
of
DesignOps
.
Validating
whether
strategies
are
effective
or
ineffective
allows
course
correction
and
adaptation
.
Identifying
problems
that
require
action
is
Show 68 more103
Real Talk: Proving Value through a Scrappy Playbook
Most DesignOps practices, whether new or established, tackle a handful of common areas: hiring, workflows & process, culture & morale, among others. While you can find plenty of tools and best practices for these areas on- and offline, there are no one-size-fits-all solutions. Every company, team, toolset, and timeline is different, and the road to solutions is often, if not always, messy.
Based on my experiences co-building DesignOps and Design Management practices at Pandora and Capital One, this talk will pull back the curtain on common problems we’ve been asked to solve and the scrappy, yet effective ways we’ve delivered early solutions, value, and measurable outcomes.
practices
areas
handful
DesignOps
workflows
process
culture
morale
others
plenty
solutions
best practices
company
solutions
toolset
areas
tools
road
timeline
team
offline
problems
curtain
solutions
outcomes
value
ways
Design Management practices
co-building
experiences
Show 5 more2019
Talk
Knowledge Management
Design Management
Operations
Playbooks & Toolkits
practicesareashandfulDesignOpsworkflowsprocessculturemoraleothersplentysolutionsbest practicescompanysolutionstoolsetareastoolsroadtimelineteamofflineproblemscurtainsolutionsoutcomesvaluewaysDesign Management practicesco-buildingexperiences Show 5 more
DesignOps Summit 2019
Knowledge Management
Design Management
Operations
Playbooks & Toolkits
Most
DesignOps
practices
,
whether
new
or
established
,
tackle
a
handful
of
common
areas
:
hiring
,
workflows
&
process
,
culture
&
morale
,
among
others
.
While
Show 106 more104
Measuring the Designer Experience
DesignOps teams are increasingly being leveraged to solve ambiguous organizational problems like career development, culture or belonging—they’re cornerstones for any successful team. Creating a measurable strategy for these problems is complex, and it can be hard to prove the value of dedicating full-time resources to maintain this work in the long-run. Based on our learnings at Pinterest, I’ll share tactical approaches you can take to craft programming for this problem space, define what ideal states look like and how you can measure and prove value.
problems
teams
strategy
team
culture
career development
cornerstones
belonging
resources
work
long-run
value
problem space
programming
states
value
approaches
learnings
Pinterest
2019
Talk
Processes and Governance
Design Metrics
People Recognition
Workflows
problemsteamsstrategyteamculturecareer developmentcornerstonesbelongingresourcesworklong-runvalueproblem spaceprogrammingstatesvalueapproacheslearningsPinterest
DesignOps Summit 2019
Processes and Governance
Design Metrics
People Recognition
Workflows
DesignOps
teams
are
increasingly
being
leveraged
to
solve
ambiguous
organizational
problems
like
career
development
,
culture
or
belonging
—
they
’re
cornerstones
for
any
successful
team
.
Creating
a
measurable
Show 70 more105
Group Activity: A Deep Dive Into Value and Outcomes
DesignOps as a practice is still relatively new—but the activities have been around long enough that we’re increasingly challenged to justify and quantify what we do. Accordingly, we need to address not just what is DesignOps, but how do we prove its value? What outcomes can we genuinely promise? And how do we know we are successful?
In this group exercise, we’ll identify techniques, tactics, and tools for proving (and even measuring) value, and describing the outcomes that matter most.
activities
practice
DesignOps
outcomes
outcomes
value
DesignOps
techniques
tactics
tools
value
group exercise
2019
Talk
Tools
activitiespracticeDesignOpsoutcomesoutcomesvalueDesignOpstechniquestacticstoolsvaluegroup exercise
DesignOps Summit 2019
Tools
DesignOps
as
a
practice
is
still
relatively
new
—
but
the
activities
have
been
around
long
enough
that
we
’re
increasingly
challenged
to
justify
and
quantify
what
we
do
.
Show 67 more106
A Design Ops Girl in a Dev Ops World
DevOps has spent a decade focused on tooling that allows developers to code, deploy, monitor, and optimize quickly and efficiently. Along the way, many within that community forget that the people within that community and the developers that they serve are, first and foremost, people. Hear what happens when a Design Ops professional finds herself embedded in a DevOps team, helps them see each other as people, and applies a bit of design thinking, tools and techniques to help them learn the skills necessary as the people they serve move from the information age to the conceptual age.
people
tooling
developers
DevOps
skills
professional
way
community
community
developers
team
tools
techniques
design thinking
age
information age
Design Ops
move
each other
bit
2019
Talk
Change Management
Tools
peopletoolingdevelopersDevOpsskillsprofessionalwaycommunitycommunitydevelopersteamtoolstechniquesdesign thinkingageinformation ageDesign Opsmoveeach otherbit
DesignOps Summit 2019
Change Management
Tools
DevOps
has
spent
a
decade
focused
on
tooling
that
allows
developers
to
code
,
deploy
,
monitor
,
and
optimize
quickly
and
efficiently
.
Along
the
way
,
many
within
Show 80 more107
Distributed Design Operations Management
Long distance relationships are hard – and managing Design Operations for a global team is no exception. Even with the best collaboration tools (and occasional late night phone calls), teams can struggle with isolation and lack of motivation. But there is a way to avoid bad break ups and international team malaise, and Jilanna Wilson knows how. She keeps the love light burning for a team that is spread across 5 continents and 8 time zones. In this session you will hear practical suggestions for topics that are challenging many DesignOps leaders, such as how to manage your team’s critical meetings, maintain consistent onboarding and documentation practices, select effective collaboration tools, and achieve a healthy team culture in a distributed environment.
team
exception
relationships
Design Operations
team
teams
collaboration tools
phone calls
Jilanna Wilson
way
team
break ups
team malaise
motivation
isolation
lack
continents
time zones
love light
documentation practices
meetings
onboarding
topics
environment
team culture
collaboration tools
suggestions
session
leaders
DesignOps
Show 2 more2019
Talk
Knowledge Management
Coordination
Operations
Tools
Communications
Onboarding
Playbooks & Toolkits
Design Culture
teamexceptionrelationshipsDesign Operationsteamteamscollaboration toolsphone callsJilanna Wilsonwayteambreak upsteam malaisemotivationisolationlackcontinentstime zoneslove lightdocumentation practicesmeetingsonboardingtopicsenvironmentteam culturecollaboration toolssuggestionssessionleadersDesignOps Show 2 more
DesignOps Summit 2019
Knowledge Management
Coordination
Operations
Tools
Communications
Onboarding
Playbooks & Toolkits
Design Culture
Long
distance
relationships
are
hard
–
and
managing
Design
Operations
for
a
global
team
is
no
exception
.
Even
with
the
best
collaboration
tools
(
and
occasional
late
night
phone
Show 105 more108
The Bigger Picture: A Panel Discussion
This year’s conference ambitiously tackles three huge, over-arching themes:
Proving value and measuring outcomes
Partnering outside design
Change management
These are indeed huge and over-arching. But, with the help of four crack DesignOps and ResearchOps leaders, the audience’s questions, and Lou Rosenfeld’s moderation, we’ll pull lit off—and we’ll even have some valuable take-aways by the end of the session.
themes
conference
outcomes
over-arching
value
design Change management
help
audience
leaders
questions
DesignOps
ResearchOps
session
take-aways
moderation
Lou Rosenfeld
three
four
2019
Open Panel
themesconferenceoutcomesover-archingvaluedesign Change managementhelpaudienceleadersquestionsDesignOpsResearchOpssessiontake-awaysmoderationLou Rosenfeldthreefour
DesignOps Summit 2019
This
year
’s
conference
ambitiously
tackles
three
huge
,
over-arching
themes
:
Proving
value
and
measuring
outcomes
Partnering
outside
design
Change
management
These
are
indeed
huge
and
over-arching
.
But
Show 46 more109
Theme 2: Partnering Outside Design
Partnering Outside Design
Design
2019
Overview
Design
DesignOps Summit 2019
Partnering
Outside
Design
110
Debunking the Myths of Cross-Disciplinary Collaboration
Trying to plan and collaborate across different teams whilst creating a cohesive culture can sometimes feel like a pipe dream. This is especially true as we start to work with more distributed teams and as we add more and more specialised functions to the mix, such as Design, Research, Content Strategy, Product Management, Engineering, Data Science…oh my! There are also a few common myths which are just not true in today’s modern team environment. Come along for a few laughs as we explore a few popular myths, debunk them and arm you with a few practical tips and ideas to help you build world-class products.
teams
culture
pipe dream
myths
myths
teams
Design
Research
Content Strategy
Product Management
Engineering
mix
functions
Data Science
products
laughs
tips
ideas
team environment
2019
Talk
Coordination
Design Management
Team Compositions
Ceremonies
teamsculturepipe dreammythsmythsteamsDesignResearchContent StrategyProduct ManagementEngineeringmixfunctionsData Scienceproductslaughstipsideasteam environment
DesignOps Summit 2019
Coordination
Design Management
Team Compositions
Ceremonies
Trying
to
plan
and
collaborate
across
different
teams
whilst
creating
a
cohesive
culture
can
sometimes
feel
like
a
pipe
dream
.
This
is
especially
true
as
we
start
to
work
Show 91 more111
DesignOps in Wonderland
Experience the fantastical world of navigating rabbit holes, unlocking doors with hidden keys, and racing against the clock as Carla Casariego and Sarah Spencer take you through their adventures in creating and sustaining an agile DesignOps org at Express Scripts.
rabbit holes
world
doors
clock
keys
Carla Casariego
Sarah Spencer
DesignOps
adventures
Express Scripts
2019
Talk
Implementing Ops
Operations
rabbit holesworlddoorsclockkeysCarla CasariegoSarah SpencerDesignOpsadventuresExpress Scripts
DesignOps Summit 2019
Implementing Ops
Operations
Experience
the
fantastical
world
of
navigating
rabbit
holes
,
unlocking
doors
with
hidden
keys
,
and
racing
against
the
clock
as
Carla
Casariego
and
Sarah
Spencer
take
you
through
their
Show 13 more112
Lessons From the DesignOps Journey of the World’s Largest Travel Site
Launching a design operations practice is always a challenge, but when you’re the world’s largest travel site, with 490 million monthly visitors and content in 70+ languages, the complexity can seem insurmountable. In this session, Eniola Oluwole will share TripAdvisor’s journey from groups of disconnected design teams with very little process, multiple style guides and no standard toolset, to an integrated organization with a thriving design operations practice. Attendees will learn how to communicate the value of a design ops practice, evaluate design management tools, engage their team in the process and identify the right time to hire dedicated support.
design operations practice
challenge
process
travel site
world
visitors
content
complexity
languages
Attendees
journey
design teams
toolset
groups
session
style guides
design ops practice
design management tools
value
Eniola Oluwole
TripAdvisor
team
support
design operations practice
organization
490 million
70
2019
Talk
Coordination
Design Management
Design Systems
Workflows
Tools
Recruiting
design operations practicechallengeprocesstravel siteworldvisitorscontentcomplexitylanguagesAttendeesjourneydesign teamstoolsetgroupssessionstyle guidesdesign ops practicedesign management toolsvalueEniola OluwoleTripAdvisorteamsupportdesign operations practiceorganization490 million70
DesignOps Summit 2019
Coordination
Design Management
Design Systems
Workflows
Tools
Recruiting
Launching
a
design
operations
practice
is
always
a
challenge
,
but
when
you
’re
the
world
’s
largest
travel
site
,
with
490
million
monthly
visitors
and
content
in
70
Show 85 more113
Transforming Strategic Research Capacity through Democratization
What do you do when you have 8x more designers than user researchers in an organization? Learn how we empowered designers to conduct local-level evaluative research, gave researchers more time to work on global, strategic research, and transformed our user research delivery practice. We will share what key ingredients made our transformation possible and what pitfalls to avoid when bringing research democratization to your own organization.
designers
user researchers
organization
researchers
research
research
designers
pitfalls
transformation
organization
research democratization
user research delivery practice
ingredients
8
2019
Talk
Change Management
Research Lab
Partnerships
designersuser researchersorganizationresearchersresearchresearchdesignerspitfallstransformationorganizationresearch democratizationuser research delivery practiceingredients8
DesignOps Summit 2019
Change Management
Research Lab
Partnerships
What
do
you
do
when
you
have
8x
more
designers
than
user
researchers
in
an
organization
?
Learn
how
we
empowered
designers
to
conduct
local
-
level
evaluative
research
,
Show 44 more114
“Prototype” vs “Prototype”—Breaking Down and Rebuilding Our Understanding of What We Do
Re-orgs are inevitable, where the first pain point people encounter is terminology clash. It may feel trite to discuss labels when there are bigger issues to tackle, except that words matter. Words represent processes, methodologies, philosophies, and our values. In this talk I’ll share our story of two multi-disciplinary design teams merging into one. Our pain points, and the exercises we used to break down barriers and create a new team framework for talking with each other about what we really do. Learn how to lead your team from affinity diagram to building a bespoke skills wheel self-assessment.
terminology clash
pain
Re-orgs
people
Words
labels
issues
story
design teams
words
pain points
values
talk
philosophies
methodologies
exercises
processes
self-assessment
each other
skills
affinity diagram
team
team framework
barriers
two
one
2019
Talk
Knowledge Management
Systems Thinking
Assessment
Communications
terminology clashpainRe-orgspeopleWordslabelsissuesstorydesign teamswordspain pointsvaluestalkphilosophiesmethodologiesexercisesprocessesself-assessmenteach otherskillsaffinity diagramteamteam frameworkbarrierstwoone
DesignOps Summit 2019
Knowledge Management
Systems Thinking
Assessment
Communications
Re-orgs
are
inevitable
,
where
the
first
pain
point
people
encounter
is
terminology
clash
.
It
may
feel
trite
to
discuss
labels
when
there
are
bigger
issues
to
tackle
,
Show 83 more115
Theme 3: Change Management
Change Management
Change Management
2019
Overview
Change Management
DesignOps Summit 2019
Change
Management
116
Setting the Table for Dynamic Change
Change is the rule, not the exception, and it’s the catalyst for innovation and growth. Design as a discipline is rooted in the process of iteration and change. However, scaling design requires a certain level of preparation in the system for it to be understood, absorbed, and implemented. This process manifests itself in and through Design Operations. In this session, Alison and Jacqui will lead the audience through some interactive exercises to better understand change and outline how DesignOps can help their design orgs navigate ambiguity.
catalyst
Design
exception
innovation
growth
discipline
level
change
process
process
preparation
system
iteration
change
exercises
DesignOps
audience
design orgs
ambiguity
session
Alison
Design Operations
Jacqui
2019
Talk
Implementing Ops
Change Management
Operations
catalystDesignexceptioninnovationgrowthdisciplinelevelchangeprocessprocesspreparationsystemiterationchangeexercisesDesignOpsaudiencedesign orgsambiguitysessionAlisonDesign OperationsJacqui
DesignOps Summit 2019
Implementing Ops
Change Management
Operations
Change
is
the
rule
,
not
the
exception
,
and
it
’s
the
catalyst
for
innovation
and
growth
.
Design
as
a
discipline
is
rooted
in
the
process
of
iteration
Show 68 more117
Design is Not the Frosting on the Scaled Agile Layer Cake
For many in Design and UX, news that your company or organization is adopting the Scaled Agile Framework can feel like the beginning of the end for fully integrating design and design teams in the software development lifecycle. But it doesn’t have to be this way. I will talk about how Design and Business Agility built a deep and cross-functional partnership at USAA to bake a human-centered approach into the Scaled Agile layer cake resulting in: SAFe Coaches who advocate for design, a Lean Business Case that uncouples business and user outcomes, and a shared definition of value that aligns whole teams on the best outcomes.
Design
news
company
organization
many
UX
end
design
design
teams
software development lifecycle
Scaled Agile Framework
Business Case
partnership
way
definition
Design
design
SAFe Coaches
business
outcomes
Business Agility
user
outcomes
teams
USAA
value
approach
layer cake
Agile
2019
Talk
Coordination
Design Management
Design Planning
DesignnewscompanyorganizationmanyUXenddesigndesignteamssoftware development lifecycleScaled Agile FrameworkBusiness CasepartnershipwaydefinitionDesigndesignSAFe CoachesbusinessoutcomesBusiness AgilityuseroutcomesteamsUSAAvalueapproachlayer cakeAgile
DesignOps Summit 2019
Coordination
Design Management
Design Planning
For
many
in
Design
and
UX
,
news
that
your
company
or
organization
is
adopting
the
Scaled
Agile
Framework
can
feel
like
the
beginning
of
the
end
for
fully
integrating
Show 86 more118
Leading Through Change
Change can be difficult no matter which stage of design maturity your company is experiencing. Chances are, you will be in a position of leading through change at some point in your organization’s evolution. This could be a smaller change such as migration to a new process or something bigger such as a large scale transformation effort, as I have been. During this session, I will share some of my own learnings that apply no matter the stage, scale, or change you are championing.
Change
stage
matter
design maturity
company
Chances
learnings
change
evolution
migration
organization
point
position
something
process
some
matter
scale
stage
transformation effort
session
2019
Talk
Change Management
Workflows
Changestagematterdesign maturitycompanyChanceslearningschangeevolutionmigrationorganizationpointpositionsomethingprocesssomematterscalestagetransformation effortsession
DesignOps Summit 2019
Change Management
Workflows
Change
can
be
difficult
no
matter
which
stage
of
design
maturity
your
company
is
experiencing
.
Chances
are
,
you
will
be
in
a
position
of
leading
through
change
at
Show 64 more119
Learning Over Outcomes
As organizations scale, we risk over-engineering the way design teams work. This can mean creating brittle systems and discouraging true innovation. In this talk, we’ll explore learning-centered approaches as a way to embrace change and foster long-term success — and how we can find inspiration from our childhood roots.
organizations
way
design teams
talk
systems
innovation
approaches
inspiration
success
childhood roots
way
change
2019
Talk
Systems Thinking
Change Management
organizationswaydesign teamstalksystemsinnovationapproachesinspirationsuccesschildhood rootswaychange
DesignOps Summit 2019
Systems Thinking
Change Management
As
organizations
scale
,
we
risk
over-engineering
the
way
design
teams
work
.
This
can
mean
creating
brittle
systems
and
discouraging
true
innovation
.
In
this
talk
,
we
’ll
Show 29 more120
Closing Keynote: Amplify. Not Optimize.
We currently describe, frame, and promote Design Operations as being all about efficiency. While we might not ever say the term “ROI” out loud, we certainly sell DesignOps as means for optimizing our organizations’ investments in their design and research teams and infrastructure.
But if DesignOps is going to truly be the game-changer it can and should be, we need a better framing. We need a new framework, one that emphasizes the topline—the creation of value—over bottomline fixation on resource optimization. We need a framework that accounts for supporting the projects, people, and practice of design over the groupings of pixels and management of components. This new framing is at the root of DesignOps framework that Dave Malouf will share in his closing keynote.
DesignOps
frame
efficiency
Design Operations
organizations
one
design
term
ROI
Dave Malouf
framing
game-changer
framework
design
infrastructure
research
investments
teams
value
creation
topline
framing
framework
people
practice
pixels
groupings
components
management
framework
Show 6 more2019
Talk
DesignOps 101
Design Accelerators
DesignOpsframeefficiencyDesign OperationsorganizationsonedesigntermROIDave Maloufframinggame-changerframeworkdesigninfrastructureresearchinvestmentsteamsvaluecreationtoplineframingframeworkpeoplepracticepixelsgroupingscomponentsmanagementframework Show 6 more
DesignOps Summit 2019
DesignOps 101
Design Accelerators
We
currently
describe
,
frame
,
and
promote
Design
Operations
as
being
all
about
efficiency
.
While
we
might
not
ever
say
the
term
“
ROI
”
out
loud
,
Show 116 more121
Workshop: Creating Career Ladders for DesignOps
This workshop will provide you with the tools to create custom profiles for you or your team. It doesn’t matter if you are a design team of 5 or 500, this workshop will allow us to align on career path/leveling, create parity in the industry, and make the craft more concrete, defensible, and a true design capability.
design team
workshop
tools
team
profiles
workshop
craft
design capability
parity
industry
career path
leveling
500
5
2019
Workshop
design teamworkshoptoolsteamprofilesworkshopcraftdesign capabilityparityindustrycareer pathleveling5005
DesignOps Summit 2019
This
workshop
will
provide
you
with
the
tools
to
create
custom
profiles
for
you
or
your
team
.
It
does
n’t
matter
if
you
are
a
design
team
of
5
Show 37 more122
Workshop: ResearchOps 101–How to Get ResearchOps Off the Ground
ResearchOps 101–How to Get ResearchOps Off the Ground
ResearchOps 101
ResearchOps Off the Ground
101
2019
Workshop
ResearchOps 101ResearchOps Off the Ground101
DesignOps Summit 2019
ResearchOps
101
–
How
to
Get
ResearchOps
Off
the
Ground
123
Workshop: Understand and Change Your Work Culture Through Meetings
This workshop will provide a framework to diagnose the gap between the culture you aspire to create and the way design teams and their stakeholders actually behave at work. Using multiple meeting touch-points that can be orchestrated through design operations, you’ll identify the best opportunities to support better design through more intentional meetings that reflect a desired cultural state.
workshop
design teams
framework
gap
culture
work
meeting touch-points
meetings
stakeholders
way
design
opportunities
state
design operations
2019
Workshop
workshopdesign teamsframeworkgapcultureworkmeeting touch-pointsmeetingsstakeholderswaydesignopportunitiesstatedesign operations
DesignOps Summit 2019
This
workshop
will
provide
a
framework
to
diagnose
the
gap
between
the
culture
you
aspire
to
create
and
the
way
design
teams
and
their
stakeholders
actually
behave
at
work
.
Show 35 more124
Workshop: Operating Design Systems: Curating a Product, Serving Products
Operating Design Systems: Curating a Product, Serving Products
Design Systems
Product
Serving Products
2019
Workshop
Design SystemsProductServing Products
DesignOps Summit 2019
Operating
Design
Systems
:
Curating
a
Product
,
Serving
Products
125
Workshop: Design Your Design Organization
Design Your Design Organization
Design Organization
2019
Workshop
Design Organization
DesignOps Summit 2019
Design
Your
Design
Organization
126
Workshop: Design Operations and Program Management
Design Operations and Program Management
Design Operations and Program Management
2019
Workshop
Design Operations and Program Management
DesignOps Summit 2019
Design
Operations
and
Program
Management
127
Program Overview
The DesignOps Summit program covered four distinct themes:
Our speakers lead design operations and research operations at companies like MailChimp, Twitter, Shopify and Facebook. is led by , , and .
program
themes
DesignOps Summit
Value
speakers
research operations
Work Environments
Methodologies
People
organization
Teams
companies
DesignOps Integrating DesignOps
design operations
ResearchOps
MailChimp
program committee
Abby Covert
Shopify
Facebook
Twitter
Dave Malouf
Lou Rosenfeld
Kristin Skinner
four
2018
Overview
programthemesDesignOps SummitValuespeakersresearch operationsWork EnvironmentsMethodologiesPeopleorganizationTeamscompaniesDesignOps Integrating DesignOpsdesign operationsResearchOpsMailChimpprogram committeeAbby CovertShopifyFacebookTwitterDave MaloufLou RosenfeldKristin Skinnerfour
DesignOps Summit 2018
The
DesignOps
Summit
program
covered
four
distinct
themes
:
Communicating
the
Value
of
DesignOps
Integrating
DesignOps
and
ResearchOps
into
the
organization
Growing
People
and
Teams
Methodologies
and
Work
Environments
Our
Show 36 more128
Opening Keynote: Operating in Context
You know that thing where you start a new job and suddenly realize that all those great rules of thumb you thought were almost universally true are either impossible or ineffective in your new organization. Welcome to Leisa’s life. In this talk Leisa will share her experience of completely resetting her idea of best practice, implementing a strategy that is the opposite of what everyone expected, and why so few people do what they think is right. You’ll also get bonus thoughts on how to best set up your research team for maximize effectiveness.
thing
job
strategy
Leisa
thumb
rules
people
organization
experience
life
talk
practice
idea
bonus thoughts
research team
effectiveness
everyone
2018
Talk
Research Lab
thingjobstrategyLeisathumbrulespeopleorganizationexperiencelifetalkpracticeideabonus thoughtsresearch teameffectivenesseveryone
DesignOps Summit 2018
Research Lab
You
know
that
thing
where
you
start
a
new
job
and
suddenly
realize
that
all
those
great
rules
of
thumb
you
thought
were
almost
universally
true
are
either
impossible
or
Show 72 more129
Theme 1: Communicating the Value of DesignOps
How might we define DesignOps for the purpose of selling the idea and communicating its value organization-wide? How might DesignOps and ResearchOps have a measurable impact?
purpose
idea
DesignOps
value organization
impact
ResearchOps
DesignOps
2018
Overview
purposeideaDesignOpsvalue organizationimpactResearchOpsDesignOps
DesignOps Summit 2018
How
might
we
define
DesignOps
for
the
purpose
of
selling
the
idea
and
communicating
its
value
organization
-
wide
?
How
might
DesignOps
and
ResearchOps
have
a
measurable
impact
?
130
Communicating and Establishing DesignOps as a New Function
When introducing DesignOps as a new function to an organization, the first few months are critical as you set the stage for how the organization familiarizes itself with your new team.
In this session, Brennan will cover how DesignOps can partner with other functions, how to pick the right programs to tackle first, and how to measure a new team’s success. He will showcase tools that are useful to help establish your team’s newly formed brand within your organization.
organization
function
organization
DesignOps
stage
Brennan
team
functions
session
programs
tools
team
organization
brand
team
success
2018
Talk
Implementing Ops
Operations
Partnerships
Design Metrics
Tools
organizationfunctionorganizationDesignOpsstageBrennanteamfunctionssessionprogramstoolsteamorganizationbrandteamsuccess
DesignOps Summit 2018
Implementing Ops
Operations
Partnerships
Design Metrics
Tools
When
introducing
DesignOps
as
a
new
function
to
an
organization
,
the
first
few
months
are
critical
as
you
set
the
stage
for
how
the
organization
familiarizes
itself
with
your
Show 58 more131
Stretching the Definition of DesignOps with Product Development
When is DesignOps about more than building tools and systems that improve the effectiveness of R&D? For athenahealth, our DesignOps team has housed two cross-product teams—by organizational necessity at first—that have become critical early adopters of the instruments and programs their DesignOps colleagues have developed.
tools
DesignOps
team
systems
effectiveness
R&D
teams
colleagues
necessity
adopters
instruments
programs
athenahealth
two
2018
Talk
Coordination
Tools
toolsDesignOpsteamsystemseffectivenessR&Dteamscolleaguesnecessityadoptersinstrumentsprogramsathenahealthtwo
DesignOps Summit 2018
Coordination
Tools
When
is
DesignOps
about
more
than
building
tools
and
systems
that
improve
the
effectiveness
of
R&D
?
For
athenahealth
,
our
DesignOps
team
has
housed
two
cross-product
teams
—
by
Show 22 more132
Ops without Designers
Science orgs typically lack designers and for good reason; there is no product. The focus is on data. The currency is discovery. Why spend money on a designer when we need to buy a new microscope? So how do we create a better experience through design for science?
In this talk, Mark will outline his approach to operationalizing design in science orgs, first in CERN and now at the European Molecular Biology Laboratory.
designers
Science orgs
reason
discovery
product
design
focus
data
designer
microscope
money
Mark
experience
science orgs
approach
science
talk
CERN
European Molecular Biology Laboratory
2018
Talk
Implementing Ops
designersScience orgsreasondiscoveryproductdesignfocusdatadesignermicroscopemoneyMarkexperiencescience orgsapproachsciencetalkCERNEuropean Molecular Biology Laboratory
DesignOps Summit 2018
Implementing Ops
Science
orgs
typically
lack
designers
and
for
good
reason
;
there
is
no
product
.
The
focus
is
on
data
.
The
currency
is
discovery
.
Why
spend
money
on
Show 52 more133
Panel Discussion: Communicating the Value of DesignOps
Communicating the Value of DesignOps
Value
DesignOps
2018
Open Panel
ValueDesignOps
DesignOps Summit 2018
Communicating
the
Value
of
DesignOps
134
Theme 2: Integrating DesignOps
What does it take to integrate DesignOps into your organization? How about ResearchOps? How do you merge strategies, align goals, integrate processes, and connect people to ensure that design and research can be effective and truly scale?
organization
DesignOps
strategies
design
goals
processes
research
ResearchOps
people
2018
Overview
organizationDesignOpsstrategiesdesigngoalsprocessesresearchResearchOpspeople
DesignOps Summit 2018
What
does
it
take
to
integrate
DesignOps
into
your
organization
?
How
about
ResearchOps
?
How
do
you
merge
strategies
,
align
goals
,
integrate
processes
,
and
connect
people
Show 13 more135
Operationalizing DesignOps
Today’s problems are often yesterday’s solutions—quick fix solutions often perpetuate the problem or circumvent them completely. How can we identify the right opportunities for DesignOps & ensure the processes or programs that emerge are successful?
We’ll take a system-dynamics approach to map out the process, flows, and operational models of an organization. By combining this strategy and building technology that focuses on automation, orchestration, and measurement, we can achieve the speed, scale, and quality goals of any organization.
solutions
fix solutions
processes
problem
approach
process
opportunities
programs
models
flows
orchestration
measurement
automation
DesignOps
organization
speed
scale
goals
building technology
organization
strategy
2018
Talk
Coordination
Systems Thinking
Technologies
Workflows
Engagement Models
Design Accelerators
Design Metrics
solutionsfix solutionsprocessesproblemapproachprocessopportunitiesprogramsmodelsflowsorchestrationmeasurementautomationDesignOpsorganizationspeedscalegoalsbuilding technologyorganizationstrategy
DesignOps Summit 2018
Coordination
Systems Thinking
Technologies
Workflows
Engagement Models
Design Accelerators
Design Metrics
Today
’s
problems
are
often
yesterday
’s
solutions
—
quick
fix
solutions
often
perpetuate
the
problem
or
circumvent
them
completely
.
How
can
we
identify
the
right
opportunities
for
DesignOps
Show 66 more136
Flow and Superfluidity for Design Orgs
As DesignOps leaders, we face the challenge of establishing industry practices, organizations, and roles new to our businesses and to design. At MailChimp, we’ve outlined a strategic roadmap and metrics to communicate and execute our vision. Jacqui Frey shows how MailChimp stepped outside of design and drew from patterns in nature and human behavior to envision DesignOps programs, frameworks, systems, and metrics to scale their design organization.
MailChimp
leaders
challenge
DesignOps
organizations
roles
industry practices
businesses
metrics
roadmap
vision
human behavior
programs
frameworks
systems
metrics
design organization
Jacqui Frey
design
patterns
nature
2018
Talk
Implementing Ops
Systems Thinking
Competency Matrix
Communications
Design Metrics
MailChimpleaderschallengeDesignOpsorganizationsrolesindustry practicesbusinessesmetricsroadmapvisionhuman behaviorprogramsframeworkssystemsmetricsdesign organizationJacqui Freydesignpatternsnature
DesignOps Summit 2018
Implementing Ops
Systems Thinking
Competency Matrix
Communications
Design Metrics
As
DesignOps
leaders
,
we
face
the
challenge
of
establishing
industry
practices
,
organizations
,
and
roles
new
to
our
businesses
and
to
design
.
At
MailChimp
,
we
’ve
Show 48 more137
Designing Systems at Scale
To be alive in the twenty-first century is to rely on countless complex systems that profoundly affect our lives, where small mistakes can turn into massive inefficiencies and failures. These failures seem to stem from very different problems, but their underlying causes turn out to be surprisingly similar.
This talk will cover about the common threads of these failures, how they can be detected and ultimately prevented using various research disciplines – from market research to anthropology to data science. We need to get good at designing and building for systems to tackle multi-dimensional problems at the intersection of people and technology.
systems
lives
failures
mistakes
failures
failures
inefficiencies
problems
causes
threads
talk
data science
building
problems
systems
intersection
technology
people
market research
research disciplines
anthropology
twenty
2018
Talk
Systems Thinking
Research Lab
systemslivesfailuresmistakesfailuresfailuresinefficienciesproblemscausesthreadstalkdata sciencebuildingproblemssystemsintersectiontechnologypeoplemarket researchresearch disciplinesanthropologytwenty
DesignOps Summit 2018
Systems Thinking
Research Lab
To
be
alive
in
the
twenty
-
first
century
is
to
rely
on
countless
complex
systems
that
profoundly
affect
our
lives
,
where
small
mistakes
can
turn
into
massive
inefficiencies
Show 81 more138
Filling the Void
When we talk about DesignOps, the focus is frequently on scaling existing design systems and supporting established design teams. But the U.S. Digital Service’s Dan Willis will tell a different kind of story about a federal agency that used DesignOps practices to address a multi-million-dollar business problem. With years of system-centric development, the agency had accidentally opened a giant void between the functionality of their enterprise software and the people who depended on that functionality to do their jobs. This talk will explore how to introduce and maintain design operations even where none have existed before.
agency
focus
DesignOps
people
design systems
design teams
design operations
practices
business problem
story
development
jobs
U.S. Digital Service
functionality
kind
void
talk
Dan Willis
none
functionality
enterprise software
2018
Talk
Systems Thinking
Design Systems
agencyfocusDesignOpspeopledesign systemsdesign teamsdesign operationspracticesbusiness problemstorydevelopmentjobsU.S. Digital ServicefunctionalitykindvoidtalkDan Willisnonefunctionalityenterprise software
DesignOps Summit 2018
Systems Thinking
Design Systems
When
we
talk
about
DesignOps
,
the
focus
is
frequently
on
scaling
existing
design
systems
and
supporting
established
design
teams
.
But
the
U.S.
Digital
Service
’s
Dan
Willis
will
Show 77 more139
Panel Discussion: Integrating DesignOps
Integrating DesignOps
DesignOps
2018
Open Panel
DesignOps
DesignOps Summit 2018
Integrating
DesignOps
140
Collaborative Creativity through Improv
Improvisational theater performers create an environment where creativity is maximized within an environment of listening and nonjudgemental collaboration. Take a peek behind the curtain as two professional improvisors (and technologists!) demonstrate some of the key principles they apply not just onstage, but their day jobs at software companies as well. All this while laughing your way through the end of the day!
environment
theater performers
creativity
environment
some
listening
collaboration
peek
improvisors
technologists
curtain
principles
software companies
way
day jobs
two
2018
Talk
Coordination
environmenttheater performerscreativityenvironmentsomelisteningcollaborationpeekimprovisorstechnologistscurtainprinciplessoftware companieswayday jobstwo
DesignOps Summit 2018
Coordination
Improvisational
theater
performers
create
an
environment
where
creativity
is
maximized
within
an
environment
of
listening
and
nonjudgemental
collaboration
.
Take
a
peek
behind
the
curtain
as
two
professional
improvisors
(
Show 39 more141
Theme 3: Growing People and Teams
What types of organizational structures support DesignOps and ResearchOps? What do teams go through as they grow? How do they deal with recruiting, hiring, onboarding, cultivating culture, outlining career paths, mapping out guiding design principles, and learning and development?
teams
types
structures
DesignOps
ResearchOps
recruiting
hiring
onboarding
design principles
learning
development
culture
career paths
2018
Overview
teamstypesstructuresDesignOpsResearchOpsrecruitinghiringonboardingdesign principleslearningdevelopmentculturecareer paths
DesignOps Summit 2018
What
types
of
organizational
structures
support
DesignOps
and
ResearchOps
?
What
do
teams
go
through
as
they
grow
?
How
do
they
deal
with
recruiting
,
hiring
,
onboarding
,
Show 18 more142
Shaping design, designers and teams
Jason will share the latest of his work over the past decade developing visual frameworks for design teams, leaders and designers to map their skills and define their future professional development.
Through his role as a team leader, and with workshops he runs with the community and his clients, he has seen how valuable it is for designers to self-reflect on who they are, and project the areas in which they feel like they should develop. Whether that’s within, or beyond the context of the organization in which they work.
Jason
designers
designers
latest
work
leaders
design teams
frameworks
skills
areas
development
organization
team leader
workshops
community
role
clients
context
2018
Talk
Processes and Governance
Change Management
Competency Matrix
Team Compositions
Jasondesignersdesignerslatestworkleadersdesign teamsframeworksskillsareasdevelopmentorganizationteam leaderworkshopscommunityroleclientscontext
DesignOps Summit 2018
Processes and Governance
Change Management
Competency Matrix
Team Compositions
Jason
will
share
the
latest
of
his
work
over
the
past
decade
developing
visual
frameworks
for
design
teams
,
leaders
and
designers
to
map
their
skills
and
define
their
future
Show 71 more143
Understanding Experiences: When you have to do more than work
All of us work as part of something bigger, and we have a set of processes that allow us to make sense of our day-to-day work and its value context. What happens when you need to quickly grow and change, how to you understand those processes? How do you grow your understanding, internally, to improve your teams? First things first, you have to understand the processes and experiences that are going on right now. That takes research.
So, let’s get meta.
processes
All
part
something
work
set
processes
sense
value context
processes
change
understanding
experiences
research
teams
things
2018
Talk
Processes and Governance
Workflows
processesAllpartsomethingworksetprocessessensevalue contextprocesseschangeunderstandingexperiencesresearchteamsthings
DesignOps Summit 2018
Processes and Governance
Workflows
All
of
us
work
as
part
of
something
bigger
,
and
we
have
a
set
of
processes
that
allow
us
to
make
sense
of
our
day
-
to
-
day
Show 68 more144
Creating the Blueprint: Growing and Building Design Teams
Building a team is like building a tribe. Jennifer will focus on the complexities, celebrations and challenges of building a design team and what she has learned through the course of her career.
team
Jennifer
tribe
complexities
celebrations
challenges
course
design team
career
2018
Talk
Coordination
Team Compositions
teamJennifertribecomplexitiescelebrationschallengescoursedesign teamcareer
DesignOps Summit 2018
Coordination
Team Compositions
Building
a
team
is
like
building
a
tribe
.
Jennifer
will
focus
on
the
complexities
,
celebrations
and
challenges
of
building
a
design
team
and
what
she
has
learned
through
Show 6 more145
Taking it to the next level: Career paths in DesignOps
Building a Design Ops team means having a long-term vision and thinking about future growth from the very beginning. DesignOps team members can become key problem solvers bringing value to your company—or can hit professional dead end without leveraging their true strengths. As a new discipline, how you plan to build strong culture and meaningful growth paths will provide ongoing value to your company. Courtney Kaplan will talk about how you can define opportunities for your team, find the right challenges for talent, and provide support in creating an impactful discipline.
team
vision
Design Ops
team members
company
growth
culture
discipline
challenges
problem solvers
strengths
end
DesignOps
value
growth paths
team
opportunities
discipline
talent
support
value
Courtney Kaplan
2018
Talk
Coordination
Design Culture
Competency Matrix
Promotions
teamvisionDesign Opsteam memberscompanygrowthculturedisciplinechallengesproblem solversstrengthsendDesignOpsvaluegrowth pathsteamopportunitiesdisciplinetalentsupportvalueCourtney Kaplan
DesignOps Summit 2018
Coordination
Design Culture
Competency Matrix
Promotions
Building
a
Design
Ops
team
means
having
a
long
-
term
vision
and
thinking
about
future
growth
from
the
very
beginning
.
DesignOps
team
members
can
become
key
problem
solvers
Show 72 more146
Panel Discussion: Growing People and Teams
Growing People and Teams
People
Teams
2018
Open Panel
PeopleTeams
DesignOps Summit 2018
Growing
People
and
Teams
147
Creativity and Culture
By focusing on key operational concerns like methodology, tooling, design systems, org models, and business rationale, DesignOps helps evolving design orgs succeed at their core purpose: Making the Experience. But there’s an important and sometimes overlooked flip-side to that operational coin: The Experience of Making. How do you keep teams inspired, engaged, and intrinsically motivated to deliver meaningful, resonant, innovative work? Miles Orkin, UX Vision and Culture lead for Google Cloud, will describe (and maybe even demonstrate) some key ingredients for cultivating culture.
design orgs
design systems
concerns
methodology
tooling
DesignOps
business rationale
org models
Experience
The Experience of Making
purpose
coin
teams
lead
ingredients
culture
UX Vision and Culture
Google Cloud
Miles Orkin
work
2018
Talk
Processes and Governance
Design Culture
People Recognition
Corporate Guidelines
design orgsdesign systemsconcernsmethodologytoolingDesignOpsbusiness rationaleorg modelsExperienceThe Experience of MakingpurposecointeamsleadingredientscultureUX Vision and CultureGoogle CloudMiles Orkinwork
DesignOps Summit 2018
Processes and Governance
Design Culture
People Recognition
Corporate Guidelines
By
focusing
on
key
operational
concerns
like
methodology
,
tooling
,
design
systems
,
org
models
,
and
business
rationale
,
DesignOps
helps
evolving
design
orgs
succeed
at
their
core
Show 75 more148
Theme 4: Methodologies and Work Environments
How might we implement DesignOps and ResearchOps in an agile environment or team? A distributed team? A small design organization? A massive organization?
team
environment
DesignOps
ResearchOps
team
design organization
organization
2018
Overview
teamenvironmentDesignOpsResearchOpsteamdesign organizationorganization
DesignOps Summit 2018
How
might
we
implement
DesignOps
and
ResearchOps
in
an
agile
environment
or
team
?
A
distributed
team
?
A
small
design
organization
?
A
massive
organization
?
149
A Selectively Scrappy Approach to ResearchOps
Megan Blocker will talk about how to decide where to invest your precious time and attention for maximum impact. In other words, where is it most important for your team to get serious about ResearchOps, and where is it okay to stay scrappy? How can you grow sustainably by picking and choosing your battles? It all depends on your goals, your context, and your priorities. We’ll talk about a framework for making those decisions, and about how applying it worked for our growing team.
Megan Blocker
attention
impact
team
words
battles
decisions
framework
ResearchOps
team
context
goals
priorities
2018
Talk
Implementing Ops
Research Lab
Megan BlockerattentionimpactteamwordsbattlesdecisionsframeworkResearchOpsteamcontextgoalspriorities
DesignOps Summit 2018
Implementing Ops
Research Lab
Megan
Blocker
will
talk
about
how
to
decide
where
to
invest
your
precious
time
and
attention
for
maximum
impact
.
In
other
words
,
where
is
it
most
important
for
Show 65 more150
Continuous Design: One eye on the horizon and the other on the next wave
How do you create the conditions for delivering a great customer experience on a rapidly changing platform?
In 2016, Norway’s national railway company began building a new technology platform. As designers, we yearned to address the customer’s actual needs and desires, not just a fresh look and technical upgrade. But with no process, principles, tools, or internal design resources, where do you start?
conditions
platform
customer experience
technology platform
designers
desires
customer
railway company
needs
process
tools
principles
Norway
design resources
look
upgrade
2016
2016
2018
Talk
Implementing Ops
conditionsplatformcustomer experiencetechnology platformdesignersdesirescustomerrailway companyneedsprocesstoolsprinciplesNorwaydesign resourceslookupgrade20162016
DesignOps Summit 2018
Implementing Ops
How
do
you
create
the
conditions
for
delivering
a
great
customer
experience
on
a
rapidly
changing
platform
?
In
2016
,
Norway
’s
national
railway
company
began
building
a
new
Show 46 more151
Turning Research Ripples into Waves
Growing organizational research capacity requires both bottom-up and top-down changes that can be daunting to tackle. Hana Nagel will examine the challenge of scaling research ops through the lens of social change theory, showing how service design and systems thinking can be used to create a strategy to increase research’s impact on product. By building collaboration, connection and community, you can bring enough people together to turn research ripples into waves.
changes
research capacity
bottom-up
service design
collaboration
lens
social change theory
challenge
research ops
systems thinking
Hana Nagel
community
connection
waves
people
research
impact
product
strategy
research ripples
2018
Talk
Systems Thinking
Change Management
Research Lab
Communications
Communities
Partnerships
changesresearch capacitybottom-upservice designcollaborationlenssocial change theorychallengeresearch opssystems thinkingHana Nagelcommunityconnectionwavespeopleresearchimpactproductstrategyresearch ripples
DesignOps Summit 2018
Systems Thinking
Change Management
Research Lab
Communications
Communities
Partnerships
Growing
organizational
research
capacity
requires
both
bottom
-
up
and
top
-
down
changes
that
can
be
daunting
to
tackle
.
Hana
Nagel
will
examine
the
challenge
of
scaling
research
Show 52 more152
Panel Discussion: Methodologies and Work Environments
[ ]
2018
Open Panel
[ ]
DesignOps Summit 2018
[ ]
153
Closing Keynote: Design at Scale
More than 50 years ago, Thomas Watson Jr., the second President of IBM declared, “Good design is good business”. Today, the global company continues to operate on the belief that human experiences drive business. Doug Powell, Distinguished Designer at IBM, will expose what it means to practice design at the global tech company, exploring the inner workings of the largest UX design operation in the world. He will also elaborate on a new Forrester Research study examining the value of design and the design thinking practice at IBM.
business
Thomas Watson Jr.
IBM
Doug Powell
company
business
tech company
human experiences
belief
Distinguished Designer
world
study
design thinking practice
value
Forrester Research
UX design operation
workings
50
2018
Talk
businessThomas Watson Jr.IBMDoug Powellcompanybusinesstech companyhuman experiencesbeliefDistinguished Designerworldstudydesign thinking practicevalueForrester ResearchUX design operationworkings50
DesignOps Summit 2018
More
than
50
years
ago
,
Thomas
Watson
Jr.
,
the
second
President
of
IBM
declared
,
“
Good
design
is
good
business
”
.
Today
,
the
global
company
Show 71 more154
Opening Keynote: Org Design for Design Orgs
As the move to establish in-house design teams accelerates, it turns out there’s very little common wisdom on what makes for a successful design organization. Books and presentations tend to focus on process, methods, and tools, leaving a gap of knowledge when it comes to organizational and operational matters. Kristin Skinner, Head of Design Management at Capital One and co-author of Org Design for Design Orgs: Building and Managing In-House Design Teams, will shine a light on the unsung activities of actually running a design team, the operational challenges and considerations, and what works and what doesn’t. Drawing on her experience managing design teams and organizations at Microsoft’s Pioneer Studios, Adaptive Path, and Capital One, Kristin will discuss how what happens “behind the scenes” and how a focus on design management and operations can ultimately affect a design organization’s output, quality, and effectiveness.
design teams
Kristin Skinner
wisdom
move
design organization
gap
Design
methods
tools
process
presentations
Managing
Design Management
Capital One
design team
Building
co-author
Design Orgs
knowledge
matters
Head
considerations
light
activities
challenges
In-House Design Teams
scenes
Books
design organization
design management
Show 14 more2017
Talk
Coordination
Change Management
Design Management
Workflows
Tools
design teamsKristin Skinnerwisdommovedesign organizationgapDesignmethodstoolsprocesspresentationsManagingDesign ManagementCapital Onedesign teamBuildingco-authorDesign OrgsknowledgemattersHeadconsiderationslightactivitieschallengesIn-House Design TeamsscenesBooksdesign organizationdesign management Show 14 more
DesignOps Summit 2017
Coordination
Change Management
Design Management
Workflows
Tools
As
the
move
to
establish
in
-
house
design
teams
accelerates
,
it
turns
out
there
’s
very
little
common
wisdom
on
what
makes
for
a
successful
design
organization
.
Show 141 more155
The Design Management Office
John and the team at Moment have developed—and continue to evolve—a new framework for effective design management: the Design Management Office (DMO). Their goal is to cultivate this new model and share it with our community to better deliver the value of design more consistently and effectively. John will share insights into the challenges design leaders and managers face as they create, grow, and measure the impact of design teams within large, complex organizations.
team
John
Moment
DMO
challenges design leaders
design management
framework
model
design
goal
community
value
managers
design teams
impact
organizations
insights
2017
Talk
Coordination
Design Management
Engagement Models
teamJohnMomentDMOchallenges design leadersdesign managementframeworkmodeldesigngoalcommunityvaluemanagersdesign teamsimpactorganizationsinsights
DesignOps Summit 2017
Coordination
Design Management
Engagement Models
John
and
the
team
at
Moment
have
developed
—
and
continue
to
evolve
—
a
new
framework
for
effective
design
management
:
the
Design
Management
Office
(
DMO
)
.
Show 57 more156
Scaling Design Culture
When design teams start to grow within hyper-growth startups, there is often a natural fear that the design culture will change as a result. It doesn’t have to. By encouraging best practices on recruiting, hiring, onboarding, and interviewing for “culture fit” you can benefit from a more diverse and culture rich team. Join Meredith Black for a talk on the vision and values of scaling the design culture at Pinterest while also designing for 175 million users.
design teams
startups
design culture
fear
result
onboarding
recruiting
hiring
culture fit
best practices
values
talk
vision
design culture
users
culture
team
Pinterest
Meredith Black
175 million
2017
Talk
Diversity, Equity, & Inclusion (DEI)
Design Culture
Recruiting
Onboarding
design teamsstartupsdesign culturefearresultonboardingrecruitinghiringculture fitbest practicesvaluestalkvisiondesign cultureuserscultureteamPinterestMeredith Black175 million
DesignOps Summit 2017
Diversity, Equity, & Inclusion (DEI)
Design Culture
Recruiting
Onboarding
When
design
teams
start
to
grow
within
hyper
-
growth
startups
,
there
is
often
a
natural
fear
that
the
design
culture
will
change
as
a
result
.
It
does
Show 60 more157
PANEL: COLLABORATION TOOLS
We have all heard the old saying “communication is key” but as the landscape of technology widens so do the options we have for communication tools using that technology. To talk about the challenges and opportunities that our organizations face when solving the communication conundrum, we have invited three people working in three different areas where communication is key for organizations with designers: research insights, workflow management and design systems management. Facilitated by Abby Covert.
communication
saying
technology
landscape
options
challenges
technology
organizations
communication tools
opportunities
communication conundrum
workflow management
organizations
designers
areas
research insights
design systems management
communication
people
Abby Covert
three
three
2017
Open Panel
communicationsayingtechnologylandscapeoptionschallengestechnologyorganizationscommunication toolsopportunitiescommunication conundrumworkflow managementorganizationsdesignersareasresearch insightsdesign systems managementcommunicationpeopleAbby Covertthreethree
DesignOps Summit 2017
We
have
all
heard
the
old
saying
“
communication
is
key
”
but
as
the
landscape
of
technology
widens
so
do
the
options
we
have
for
communication
tools
using
that
Show 53 more158
What DesignOps Can Learn From DevOps
Traditional approaches to maintaining consistency break down when confronted by the complexity of digital business. While DesignOps and related approaches such as DevOps can enhance speed and responsiveness, they risk generating their own kinds of silos, blockages, and breakdowns. This talk will present an agile governance model that scales without becoming brittle, slow, or invasive. It will describe principles and practices teams across-the design-operations spectrum can use to balance agility, coherency, and resilience.
approaches
consistency
complexity
business
governance model
approaches
blockages
kinds
silos
breakdowns
speed
responsiveness
DesignOps
talk
practices
design-operations spectrum
DevOps
teams
agility
coherency
resilience
principles
2017
Talk
Processes and Governance
Coordination
Design Management
Operations
Partnerships
approachesconsistencycomplexitybusinessgovernance modelapproachesblockageskindssilosbreakdownsspeedresponsivenessDesignOpstalkpracticesdesign-operations spectrumDevOpsteamsagilitycoherencyresilienceprinciples
DesignOps Summit 2017
Processes and Governance
Coordination
Design Management
Operations
Partnerships
Traditional
approaches
to
maintaining
consistency
break
down
when
confronted
by
the
complexity
of
digital
business
.
While
DesignOps
and
related
approaches
such
as
DevOps
can
enhance
speed
and
responsiveness
,
Show 58 more159
This Game is Never Done: Design Leadership Techniques from the Video Game World
You’ve probably heard a bit about “gamification”: how you can transform obligatory tasks into “fun” motivational ramps using techniques from games. Most of this is wrong! Behavioral science gets us a bit closer, but this session will focus on deep game design techniques that the video game world uses to generate lasting, rather than superficial, motivation. We’ll also dive into creative collaboration techniques used in game development to wrangle talent, the better to create awesome products.
bit
gamification
tasks
ramps
game design techniques
games
techniques
Most
session
science
collaboration techniques
video game world
game development
products
talent
motivation
2017
Talk
bitgamificationtasksrampsgame design techniquesgamestechniquesMostsessionsciencecollaboration techniquesvideo game worldgame developmentproductstalentmotivation
DesignOps Summit 2017
You
’ve
probably
heard
a
bit
about
“
gamification
”
:
how
you
can
transform
obligatory
tasks
into
“
fun
”
motivational
ramps
using
techniques
from
games
.
Most
of
Show 61 more160
The Many Faces of Operations
To be successful, Operations has to be many things to many people. Operations might need to present a different face to innovators and designers, who might fear Ops as an imposer of constraints, than to a more established group, who are comforted by the presence of strong operations. Similarly, decision-makers, Legal, Procurement, and other silos might require different “faces” from Ops.
Crystal Philcox will draw on her experience helping lead operations at the IRS and GSA to show us how Operations can be most effective by adapting to the needs and expectations of an organization’s other major players. She’ll also help us resolve those different “faces” so that they remain aligned and true to the overall goals of an Operations organization.
Operations
Crystal Philcox
things
people
Operations
decision-makers
face
Ops
operations
constraints
imposer
designers
innovators
operations
experience
silos
Procurement
presence
group
organization
faces
players
Ops
faces
Operations
organization
IRS
goals
expectations
needs
Show 1 more2017
Talk
Operations
OperationsCrystal PhilcoxthingspeopleOperationsdecision-makersfaceOpsoperationsconstraintsimposerdesignersinnovatorsoperationsexperiencesilosProcurementpresencegrouporganizationfacesplayersOpsfacesOperationsorganizationIRSgoalsexpectationsneeds Show 1 more
DesignOps Summit 2017
Operations
To
be
successful
,
Operations
has
to
be
many
things
to
many
people
.
Operations
might
need
to
present
a
different
face
to
innovators
and
designers
,
who
might
fear
Show 112 more161
Discussion: What Operations can teach DesignOps
What Operations can teach DesignOps
Operations
DesignOps
2017
Open Panel
OperationsDesignOps
DesignOps Summit 2017
What
Operations
can
teach
DesignOps
162
Jazz Improvisation as a Model for Team Collaboration
Great collaboration is the secret sauce of successful development teams. At its core, collaboration comes from the culture of your company and the dynamics of your team. This entertaining session will demonstrate how the dynamics of jazz improvisation serve as a model for better teamwork with live music on stage. The lessons from jazz are particularly important for design, much of which involves collaborating with others: gathering requirements from stakeholders, ideating in project teams, and iterating with developers. Great design requires practitioners to be not only skilled craftsmen equipped with the right tools, but also expert collaborators and facilitators. Jazz gives us a model to help us move in that direction in an modern, agile way. Jim Kalbach will be joined by three special guests.
collaboration
development teams
much
gathering requirements
core
team
dynamics
dynamics
company
culture
session
Jazz
teamwork
jazz
project teams
design
model
developers
stage
jazz improvisation
music
stakeholders
others
collaborators
facilitators
direction
design
model
way
guests
Show 5 more2017
Talk
Processes and Governance
Design Culture
Tools
collaborationdevelopment teamsmuchgathering requirementscoreteamdynamicsdynamicscompanyculturesessionJazzteamworkjazzproject teamsdesignmodeldevelopersstagejazz improvisationmusicstakeholdersotherscollaboratorsfacilitatorsdirectiondesignmodelwayguests Show 5 more
DesignOps Summit 2017
Processes and Governance
Design Culture
Tools
Great
collaboration
is
the
secret
sauce
of
successful
development
teams
.
At
its
core
,
collaboration
comes
from
the
culture
of
your
company
and
the
dynamics
of
your
team
.
Show 109 more163
Panel: Design Systems and Documentation
Designers need to work with developers. One of the core ways they have learned to do this is by taking something from the designer’s playbook—pattern languages—and mapping that against one of the chief learnings from contemporary engineering: componentization. By using design systems and associated object based documentation systems, design leaders have helped to reshape the designer/developer universe and improve operations within the software development lifecycle. Facilitated by Dave Malouf.
Designers
developers
ways
designer
languages
something
one
design systems
mapping
chief learnings
playbook
componentization
engineering
operations
designer/developer universe
design leaders
software development lifecycle
documentation systems
Dave Malouf
One
one
2017
Open Panel
Designersdeveloperswaysdesignerlanguagessomethingonedesign systemsmappingchief learningsplaybookcomponentizationengineeringoperationsdesigner/developer universedesign leaderssoftware development lifecycledocumentation systemsDave MaloufOneone
DesignOps Summit 2017
Designers
need
to
work
with
developers
.
One
of
the
core
ways
they
have
learned
to
do
this
is
by
taking
something
from
the
designer
’s
playbook
—
pattern
languages
Show 52 more164
Scaling Design through Relationship Maps
Design groups are no longer fringe in large corporations. We’ve grown up, and our numbers have multiplied; which is exactly what we wanted. However, we now face the challenge of integrating—at scale—with our organization’s cultural and operational fabric. Understanding which stakeholders are most needed to support our DesignOps ambitions is a great place to start garnering influence and yielding intended outcomes. Relationship maps are a powerful tool to humanize the process and chart the course.
fringe
corporations
Design groups
Understanding
numbers
challenge
scale
organization
fabric
stakeholders
influence
outcomes
Relationship maps
tool
process
course
ambitions
DesignOps
2017
Talk
Systems Thinking
Partnerships
fringecorporationsDesign groupsUnderstandingnumberschallengescaleorganizationfabricstakeholdersinfluenceoutcomesRelationship mapstoolprocesscourseambitionsDesignOps
DesignOps Summit 2017
Systems Thinking
Partnerships
Design
groups
are
no
longer
fringe
in
large
corporations
.
We
’ve
grown
up
,
and
our
numbers
have
multiplied
;
which
is
exactly
what
we
wanted
.
However
,
Show 59 more165
Research Operations at Scale
Research is an inherent part of design, and operationalizing how insights are generated and used is one of the more challenging aspects of design operations. Overcoming the lack of good tools, taming the complexity of research at scale, and navigating the world of different forms of inquiry are just a few of the obstacles to overcome. That said, we are starting to see a range of benefits from implementing research operations in modern design organizations.
Research
design
one
insights
design operations
aspects
research
complexity
tools
scale
lack
world
forms
inquiry
range
research operations
design organizations
benefits
few
obstacles
one
2017
Talk
Knowledge Management
Research Lab
Tools
Researchdesignoneinsightsdesign operationsaspectsresearchcomplexitytoolsscalelackworldformsinquiryrangeresearch operationsdesign organizationsbenefitsfewobstaclesone
DesignOps Summit 2017
Knowledge Management
Research Lab
Tools
Research
is
an
inherent
part
of
design
,
and
operationalizing
how
insights
are
generated
and
used
is
one
of
the
more
challenging
aspects
of
design
operations
.
Overcoming
the
lack
Show 52 more166
Onboarding: The Ecosystem, not the Afterthought
Onboarding new employees to your team is all too often treated as an afterthought, or best case, as an at-the-moment-thought. Employees deserve a well-thought out experience that includes them from the very beginning–from the creation of the position description—to that time after they’ve become integrated into our teams and organizations. We can trace some of these imperfect scenarios all the way back to the creation our performance profiles or position descriptions, and how they were created. When we understand the entire journey from candidate to employee we see the value of treating onboarding as an ending of a particular process instead of a solitary event in time.
employees
team
afterthought
case
experience
position description
teams
creation
organizations
some
scenarios
way
employee
value
performance profiles
onboarding
journey
candidate
event
ending
process
descriptions
position
creation
2017
Talk
Onboarding
employeesteamafterthoughtcaseexperienceposition descriptionteamscreationorganizationssomescenarioswayemployeevalueperformance profilesonboardingjourneycandidateeventendingprocessdescriptionspositioncreation
DesignOps Summit 2017
Onboarding
Onboarding
new
employees
to
your
team
is
all
too
often
treated
as
an
afterthought
,
or
best
case
,
as
an
at
-
the
-
moment
-
thought
.
Employees
Show 97 more167
Group Activity: Making Sense of DesignOps
We’ll identify the big challenges that DesignOps people face—and begin working on addressing them together in this collaborative activity. We’ll work together in small teams to design the ultimate Design Operations organization, capture learnings, and share them with each other. Facilitated by Dave Gray and the XPLANE team.
challenges
people
DesignOps
organization
activity
teams
each other
team
Design Operations
capture learnings
Dave Gray
XPLANE
2017
Open Panel
challengespeopleDesignOpsorganizationactivityteamseach otherteamDesign Operationscapture learningsDave GrayXPLANE
DesignOps Summit 2017
We
’ll
identify
the
big
challenges
that
DesignOps
people
face
—
and
begin
working
on
addressing
them
together
in
this
collaborative
activity
.
We
’ll
work
together
in
small
teams
Show 27 more168
Closing Keynote: Getting giants to dance – what can we learn from designing large and complex public infrastructure?
Airports are vital pieces of national infrastructure. They cost billions, and can take decades to design and deliver. We expect them to meet the day to day needs of millions of users, operate totally reliably, survive changing climate conditions, whilst providing a return on investment for their owners and operators. Stephen Pollard from Arup will explore the past present and future of a major airport in London, looking at challenges and successes to understand how best to manage design at the nexus of people, process, technology, and large complex assets.
pieces
Airports
infrastructure
billions
users
investment
climate conditions
millions
needs
operators
owners
return
nexus
design
successes
challenges
Arup
assets
people
process
technology
Stephen Pollard
airport
London
2017
Talk
piecesAirportsinfrastructurebillionsusersinvestmentclimate conditionsmillionsneedsoperatorsownersreturnnexusdesignsuccesseschallengesArupassetspeopleprocesstechnologyStephen PollardairportLondon
DesignOps Summit 2017
Airports
are
vital
pieces
of
national
infrastructure
.
They
cost
billions
,
and
can
take
decades
to
design
and
deliver
.
We
expect
them
to
meet
the
day
to
day
Show 72 more169
Workshop: Creating and Maintaining Successful Design Systems
Design systems and style guides provide solid ground for us to stand on as we tackle the increasingly diverse and fast-moving digital landscape. This full-day session will tackle all that goes into making and maintaining successful interface design systems, including:
session
Design systems
style guides
landscape
ground
development
interface design systems
design systems
Process
clients
organization
design
pattern
design system
design systems
design systems
Design Systems
design systems
libraries
style guide
bosses
interfaces
design system
process
design process
development
tactics
clients
tools
element collages
Show 34 more2017
Workshop
sessionDesign systemsstyle guideslandscapegrounddevelopmentinterface design systemsdesign systemsProcessclientsorganizationdesignpatterndesign systemdesign systemsdesign systemsDesign Systemsdesign systemslibrariesstyle guidebossesinterfacesdesign systemprocessdesign processdevelopmenttacticsclientstoolselement collages Show 34 more
DesignOps Summit 2017
Design
systems
and
style
guides
provide
solid
ground
for
us
to
stand
on
as
we
tackle
the
increasingly
diverse
and
fast
-
moving
digital
landscape
.
This
full
-
day
Show 255 more170
Workshop: Scaling Design Through the Balanced Team Approach
Once upon a time, we designed websites that were sitting on a limited stack of technology that you could get your head around easily. Nowadays, we design products consisting of increasingly complex, scalable systems. And that means designers face substantial new challenges:
In this workshop, we will teach you how to use a balanced team approach to bridge the gap between design and other teams. We’ll cover:
stack
websites
head
technology
time
tools
designers
designers
products
systems
product teams
challenges
design
engineers
systems
process
sales
design
addition
customer support
marketing
order
impact
channels
team approach
gap
workshop
product process
Processes
design team
Show 16 more2017
Workshop
stackwebsitesheadtechnologytimetoolsdesignersdesignersproductssystemsproduct teamschallengesdesignengineerssystemsprocesssalesdesignadditioncustomer supportmarketingorderimpactchannelsteam approachgapworkshopproduct processProcessesdesign team Show 16 more
DesignOps Summit 2017
Once
upon
a
time
,
we
designed
websites
that
were
sitting
on
a
limited
stack
of
technology
that
you
could
get
your
head
around
easily
.
Nowadays
,
we
design
Show 166 more171
Workshop: Scaling Up Your Research Operations the WeWork Way
Organizations who offer products and services often conduct a lot of research with their existing and potential customers. As organizations, offerings, and research all grow several serious problems occur:
The Polaris system is designed (and has proven) to solve all of these problems. During the workshop you will learn and practice the creation and usage of a system that will help your organization engage more with research, and take better product roadmap decisions. You’ll define the atomic unit of a research insight, understand considerations for creating such system, and get the tools required to build one on your own.
Organizations
research
products
services
lot
customers
research
organization
unit
research
problems
organizations
memory
offerings
system
research
Bad
researchers
Reports
data
people
studies
knowledge
teams
researchers
reports
wisdom
dots
pieces
Research silos
Show 37 more2017
Workshop
OrganizationsresearchproductsserviceslotcustomersresearchorganizationunitresearchproblemsorganizationsmemoryofferingssystemresearchBadresearchersReportsdatapeoplestudiesknowledgeteamsresearchersreportswisdomdotspiecesResearch silos Show 37 more
DesignOps Summit 2017
Organizations
who
offer
products
and
services
often
conduct
a
lot
of
research
with
their
existing
and
potential
customers
.
As
organizations
,
offerings
,
and
research
all
grow
several
serious
Show 258 moreThere are no rows in this table
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