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1
SUS: A System Unusable for Twenty Percent of the Population
Did you know that the SUS creates biases in your research, affecting one in five people? That’s right! People with disabilities, especially those who use assistive technology, are not considered by most of the questions in the SUS. As a designer, this could lead to you making design decisions that don’t take into account 20 percent of the visitors to your website. When the SUS was invented, the author encouraged people to change it to suit different needs. In this talk, Samuel Proulx from Fable will discuss how Fable adapted the SUS to work for assistive technology users. Drawing from over five thousand hours of research and testing involving assistive technology users, we created the Accessible Usability Scale (AUS). This presentation will include trends in AUS responses since it was released in December of 2020.
SUS
people
research
People
biases
design decisions
technology users
technology
presentation
most
disabilities
designer
visitors
website
account
questions
needs
talk
people
author
research
testing
Samuel Proulx
trends
responses
AUS
Accessible Usability Scale
Fable
December of 2020
2020
 Show 4 more
2021
Sponsored Session
Technologies
Research Lab
SUSpeopleresearchPeoplebiasesdesign decisionstechnology userstechnologypresentationmostdisabilitiesdesignervisitorswebsiteaccountquestionsneedstalkpeopleauthorresearchtestingSamuel ProulxtrendsresponsesAUSAccessible Usability ScaleFableDecember of 20202020 Show 4 more
DesignOps Summit 2021
Technologies
Research Lab
Did
you
know
that
the
SUS
creates
biases
in
your
research
,
affecting
one
in
five
people
?
That
’s
right
!
People
with
disabilities
,
especially
those
who
use
 Show 124 more
2
Theme 1: Establishing and Growing DesignOps
Getting started with Design Operations can be a daunting task. Considerations include what to call it, who should do the work, how to get funding, and what does success look like. We’ll begin by sharing examples and practical advice on how to establish DesignOps as a function and a role, and share practical advice and outcomes from those who have succeeded. We’ll be inspired by teams of one to teams that serve hundreds of thousands of customers, and you’ll gain practical insights and knowledge that you can apply in your own practice.
task
Design Operations
Considerations
teams
outcomes
work
funding
insights
advice
examples
advice
function
success
role
thousands
hundreds
customers
DesignOps
practice
knowledge
teams
one
one
2021
Overview
taskDesign OperationsConsiderationsteamsoutcomesworkfundinginsightsadviceexamplesadvicefunctionsuccessrolethousandshundredscustomersDesignOpspracticeknowledgeteamsoneone
DesignOps Summit 2021
Getting
started
with
Design
Operations
can
be
a
daunting
task
.
Considerations
include
what
to
call
it
,
who
should
do
the
work
,
how
to
get
funding
,
and
 Show 74 more
3
C’mon Get Happy
Team happiness is an important and oft-mentioned DesignOps metric, but we need to reframe how we think about it. No human* can “”make”” their team happy, and it’s folly to measure ourselves by that impossible standard. But what we _can_ do is create opportunities for our teams—opportunities to get weird, share freely, give feedback, encourage each other, and create their own team culture. And they get to choose whether and how they take advantage of those opportunities.
Team happiness
opportunities
team
DesignOps
each other
teams
folly
standard
human*
team culture
advantage
feedback
2021
Talk
Coordination
Design Management
Team Compositions
Design Culture
Design Metrics
Team happinessopportunitiesteamDesignOpseach otherteamsfollystandardhuman*team cultureadvantagefeedback
DesignOps Summit 2021
Coordination
Design Management
Team Compositions
Design Culture
Design Metrics
Team
happiness
is
an
important
and
oft
-
mentioned
DesignOps
metric
,
but
we
need
to
reframe
how
we
think
about
it
.
No
human
*
can
make
 Show 67 more
4
Advice for DesignOps Employee #1
You have heard of DesignOps. You know how it can benefit your team. Your designers are tired of chasing requirements and dealing with tooling. But you have no idea where to start with establishing the practice in your organization. This session will help you evaluate what parts of DesignOps you need to implement, and how you can start to introduce the concept to your team.
team
DesignOps
idea
designers
session
requirements
tooling
organization
practice
concept
parts
2021
Talk
Implementing Ops
Design Management
Operations
teamDesignOpsideadesignerssessionrequirementstoolingorganizationpracticeconceptparts
DesignOps Summit 2021
Implementing Ops
Design Management
Operations
You
have
heard
of
DesignOps
.
You
know
how
it
can
benefit
your
team
.
Your
designers
are
tired
of
chasing
requirements
and
dealing
with
tooling
.
But
you
have
 Show 41 more
5
How the Adidas Design Ops Team Supports Every Phase of the Design Lifecycle
Learn all about design operations at Adidas. In this Q&A we will be joined by two design operations managers who will share how they support the design lifecycle as well as team engagement. They will share Miro boards to give you a peek inside the team, from workshops to birthday cards. This Q&A will be hosted by Shipra Kayan, a design leader at Miro who has over a decade of experience building distributed design teams.
design operations managers
design operations
Adidas
Q&A
Shipra Kayan
boards
team
Miro
design teams
team engagement
design lifecycle
workshops
peek
experience
Q&A
birthday cards
two
2021
Sponsored Session
design operations managersdesign operationsAdidasQ&AShipra KayanboardsteamMirodesign teamsteam engagementdesign lifecycleworkshopspeekexperienceQ&Abirthday cardstwo
DesignOps Summit 2021
Learn
all
about
design
operations
at
Adidas
.
In
this
Q&A
we
will
be
joined
by
two
design
operations
managers
who
will
share
how
they
support
the
design
lifecycle
as
 Show 51 more
6
Organizing Chaos: How IBM is Defining Design Systems with Sketch for an Ever-Changing AI Landscape
Defining a design system that’s adaptable, modular and more importantly, future proof, is a monumental task. With several years of contributing to their design system and software suite, Mitchell Bernstein, AI Design Lead, will go through IBM’s experience on this topic, sharing key takeaways about their evolving Carbon Design System. Mitchell will also dive into details on how to adapt any design system to complex, AI-powered software with the help of Sketch.
design system
proof
takeaways
design system
software suite
design system
experience
topic
Mitchell Bernstein
details
AI Design Lead
software
IBM
help
Sketch
Carbon Design System
2021
Sponsored Session
design systemprooftakeawaysdesign systemsoftware suitedesign systemexperiencetopicMitchell BernsteindetailsAI Design LeadsoftwareIBMhelpSketchCarbon Design System
DesignOps Summit 2021
Defining
a
design
system
that
’s
adaptable
,
modular
and
more
importantly
,
future
proof
,
is
a
monumental
task
.
With
several
years
of
contributing
to
their
design
system
 Show 57 more
7
5 Reasons to Bring your Recruiting in House
Participant recruitment is often regarded as the most difficult part of any design project. Oftentimes companies rely on recruiting agencies to handle finding participants. While there are some advantages to this approach, and cases where outsourcing is the best option, nowadays bringing research in-house can be simple, flexible, cost-effective, and fast. During this session we’ll be diving into the top 5 benefits of bringing your recruitment efforts in house.
Participant recruitment
part
outsourcing
design project
cases
participants
companies
recruiting agencies
house
approach
advantages
research
session
house
benefits
recruitment efforts
5
2021
Sponsored Session
Participant recruitmentpartoutsourcingdesign projectcasesparticipantscompaniesrecruiting agencieshouseapproachadvantagesresearchsessionhousebenefitsrecruitment efforts5
DesignOps Summit 2021
Participant
recruitment
is
often
regarded
as
the
most
difficult
part
of
any
design
project
.
Oftentimes
companies
rely
on
recruiting
agencies
to
handle
finding
participants
.
While
there
are
some
 Show 53 more
8
The DesignOps Starter Kit
Starting DesignOps at an org feels exciting and daunting at the same time. People who’ve given you the green light are as excited as you – so there’s a bit of pressure to make this work well! In this talk, Michelle will provide a “starter kit” of 10 tips for beginning a DesignOps program—the 10 foundational things she’s learned from establishing DesignOps at her org. Michelle includes how to prepare the program, manage expectations, ensure your success, and keep things sustainable for the long term.
Michelle
org
People
program
bit
DesignOps
light
talk
pressure
tips
starter kit
expectations
things
success
term
org
things
10
10
2021
Talk
Implementing Ops
Coordination
Change Management
Design Management
Operations
Communications
MichelleorgPeopleprogrambitDesignOpslighttalkpressuretipsstarter kitexpectationsthingssuccesstermorgthings1010
DesignOps Summit 2021
Implementing Ops
Coordination
Change Management
Design Management
Operations
Communications
Starting
DesignOps
at
an
org
feels
exciting
and
daunting
at
the
same
time
.
People
who
’ve
given
you
the
green
light
are
as
excited
as
you
so
there
 Show 70 more
9
Designing Accessible Research Workflows
What makes us human in human centered design? How can we optimize our workflows to respect our participants? Phil will talk through his experiences of creating inclusive research workflows which respect participants rights and agency and how they’ve managed to operationalize and scale them for hundreds of researchers around the world.
Phil
research workflows
design
workflows
participants
experiences
rights
hundreds
researchers
world
agency
2021
Talk
Processes and Governance
Research Lab
Diversity, Equity, & Inclusion (DEI)
Tools
Workflows
Activities
Philresearch workflowsdesignworkflowsparticipantsexperiencesrightshundredsresearchersworldagency
DesignOps Summit 2021
Processes and Governance
Research Lab
Diversity, Equity, & Inclusion (DEI)
Tools
Workflows
Activities
What
makes
us
human
in
human
centered
design
?
How
can
we
optimize
our
workflows
to
respect
our
participants
?
Phil
will
talk
through
his
experiences
of
creating
inclusive
research
 Show 25 more
10
Scaling Design Capability: How Involved Should You Be?
Most design operation professionals will have to make a choice: to work solely as an organization’s internal consultancy or play an additional role in scaling design capabilities throughout an organization. If teams focus on the former, how will they get better projects and collaborators from their organization? If teams settle on the latter, how will they navigate scaling their design capabilities?
design operation professionals
organization
organization
choice
design capabilities
consultancy
role
teams
former
teams
collaborators
latter
design capabilities
projects
organization
2021
Sponsored Session
design operation professionalsorganizationorganizationchoicedesign capabilitiesconsultancyroleteamsformerteamscollaboratorslatterdesign capabilitiesprojectsorganization
DesignOps Summit 2021
Most
design
operation
professionals
will
have
to
make
a
choice
:
to
work
solely
as
an
organization
’s
internal
consultancy
or
play
an
additional
role
in
scaling
design
capabilities
throughout
 Show 38 more
11
Flex Your Super Powers: When a Design Ops Team Scales to Power CX
Join the Verizon CX Design Ops team for an interactive session about uncovering your super powers, recognizing your kryptonite and flexing your skills to power a growing, global team.
Verizon
team
super powers
session
CX Design Ops
kryptonite
team
skills
2021
Sponsored Session
Verizonteamsuper powerssessionCX Design Opskryptoniteteamskills
DesignOps Summit 2021
Join
the
Verizon
CX
Design
Ops
team
for
an
interactive
session
about
uncovering
your
super
powers
,
recognizing
your
kryptonite
and
flexing
your
skills
to
power
a
growing
,
global
 Show 2 more
12
How to Design Your Design Operating Model
All organizations have a design operating model. But not all organizations are intentional about creating it. It gets established by accident. Design gets fitted around other priorities of business or technology. As a result, organizations struggle to create valuable experiences for customers. This is why organizations need to design their design operating model.
organizations
design operating model
organizations
organizations
Design
priorities
accident
technology
business
result
customers
design operating model
organizations
experiences
2021
Talk
Processes and Governance
Coordination
Design Center of Excellence
Operations
Team Compositions
Engagement Models
organizationsdesign operating modelorganizationsorganizationsDesignprioritiesaccidenttechnologybusinessresultcustomersdesign operating modelorganizationsexperiences
DesignOps Summit 2021
Processes and Governance
Coordination
Design Center of Excellence
Operations
Team Compositions
Engagement Models
All
organizations
have
a
design
operating
model
.
But
not
all
organizations
are
intentional
about
creating
it
.
It
gets
established
by
accident
.
Design
gets
fitted
around
other
priorities
 Show 30 more
13
Inclusive Design is DesignOps
Inclusive Design is a process, it is how we design. Adopting inclusive design means changing how we work, in our projects and in our everyday work habits. In the beginning it might be accidental, while at its best it is intentional and has operational support. Learn how we are making progress in our journey towards Inclusive Design at Intel. From the public goal that all user experience teams will be adopting inclusive design, to the real talk and challenges that happen within a team where everyone agrees with the goal, but they don’t know how to start.
Inclusive Design
design
challenges
team
user experience teams
projects
progress
support
work habits
beginning
journey
goal
talk
everyone
goal
Intel
2021
Talk
Processes and Governance
Diversity, Equity, & Inclusion (DEI)
People Management
Workflows
Inclusive Designdesignchallengesteamuser experience teamsprojectsprogresssupportwork habitsbeginningjourneygoaltalkeveryonegoalIntel
DesignOps Summit 2021
Processes and Governance
Diversity, Equity, & Inclusion (DEI)
People Management
Workflows
Inclusive
Design
is
a
process
,
it
is
how
we
design
.
Adopting
inclusive
design
means
changing
how
we
work
,
in
our
projects
and
in
our
everyday
work
habits
 Show 78 more
14
Designing For Screen Readers: Understanding the Mental Models and Techniques of Real Users
Starting out with a ten-minute live demo from an expert screen reader user, Samuel Proulx will introduce you to not only how they work, but the thought processes behind using the Internet with a screen reader. What are some of the most important things to take into account when attempting to construct a mental model of a screen reader user? How do these effect the way you think about designing websites and apps? How can designers learn to move beyond thinking visually, to create designs that work for everyone? After this introduction, the floor will open to your questions! If you have burning questions about how people who are blind use the Internet, or what design patterns work best and why or why not, this is your chance! Ask any question at all in an open, safe learning environment.
expert screen reader user
demo
thought processes
Samuel Proulx
Internet
designs
screen reader
chance
people
screen reader user
model
effect
way
websites
account
things
some
apps
everyone
floor
Internet
designers
design patterns
question
learning environment
questions
questions
introduction
ten
2021
Sponsored Session
Diversity, Equity, & Inclusion (DEI)
expert screen reader userdemothought processesSamuel ProulxInternetdesignsscreen readerchancepeoplescreen reader usermodeleffectwaywebsitesaccountthingssomeappseveryonefloorInternetdesignersdesign patternsquestionlearning environmentquestionsquestionsintroductionten
DesignOps Summit 2021
Diversity, Equity, & Inclusion (DEI)
Starting
out
with
a
ten
-
minute
live
demo
from
an
expert
screen
reader
user
,
Samuel
Proulx
will
introduce
you
to
not
only
how
they
work
,
but
the
 Show 125 more
15
Flex Your Super Powers: When a Design Ops Team Scales to Power CX
Join the Verizon CX Design Ops team for an interactive session about uncovering your super powers, recognizing your kryptonite and flexing your skills to power a growing, global team.
Verizon
team
super powers
session
CX Design Ops
kryptonite
team
skills
2021
Sponsored Session
Verizonteamsuper powerssessionCX Design Opskryptoniteteamskills
DesignOps Summit 2021
Join
the
Verizon
CX
Design
Ops
team
for
an
interactive
session
about
uncovering
your
super
powers
,
recognizing
your
kryptonite
and
flexing
your
skills
to
power
a
growing
,
global
 Show 2 more
16
How we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up
Shipra Kayan, the former head of insights at Upwork, will present the origin story of Upwork’s hugely successful and long-running VoC program. From the moment that triggered the formation of a VoC initiative, the ups, and downs of experimenting with its operating model, to why this program is still going strong 7 years after it was launched. She will field questions like “Who owns the VoC?”, “What is its purpose?”, and “Will we just create another presentation that won’t have any real impact?”
Shipra Kayan
insights
VoC
moment
Upwork
program
program
origin story
questions
presentation
downs
operating model
ups
initiative
formation
purpose
impact
7
2021
Sponsored Session
Shipra KayaninsightsVoCmomentUpworkprogramprogramorigin storyquestionspresentationdownsoperating modelupsinitiativeformationpurposeimpact7
DesignOps Summit 2021
Shipra
Kayan
,
the
former
head
of
insights
at
Upwork
,
will
present
the
origin
story
of
Upwork
’s
hugely
successful
and
long
-
running
VoC
program
.
From
the
 Show 75 more
17
Theme 2: Successful Outcomes for DesignOps Teams
Once leadership buy-in has been secured, the team staffed, and initial wins are confidently put on the board, the art and science of honing an ever better DesignOps team kicks in. DesignOps leaders must hold fast to effective norms as the team scales, persuade peers and partners with increasing finesse, and, of course, continue to deliver remarkable outcomes. On Day 2 of DesignOps Summit, join us as we learn from the hard-won wisdom of maturing DesignOps teams, including: tools of the trade, scaling strategies, deploying standards and systems, staffing models, and more.
leadership
team
art
science
wins
board
team
DesignOps
peers
finesse
norms
team scales
partners
teams
course
outcomes
leaders
DesignOps
wisdom
trade
strategies
standards
more
systems
staffing models
tools
DesignOps Summit
2
2021
Overview
leadershipteamartsciencewinsboardteamDesignOpspeersfinessenormsteam scalespartnersteamscourseoutcomesleadersDesignOpswisdomtradestrategiesstandardsmoresystemsstaffing modelstoolsDesignOps Summit2
DesignOps Summit 2021
Once
leadership
buy
-
in
has
been
secured
,
the
team
staffed
,
and
initial
wins
are
confidently
put
on
the
board
,
the
art
and
science
of
honing
an
 Show 83 more
18
Design as a Team Practice, A Practical Guide to Cross-functional Collaboration
We believe cross-functional team collaboration delivers value faster for users and organizations. However, it’s not always obvious what exactly cross-functional collaboration actually looks like. What practices are necessary to the team’s success? How do you measure team performance? As a developer and a designer, we have direct experience working together and leading teams on truly cross-functional product design and delivery. In our talk, we’ll provide specific examples of what that kind of collaboration can look like, while sharing some of the values and principles that have motivated us.
team collaboration
value
users
organizations
collaboration
values
team
teams
designer
team performance
developer
success
practices
experience
collaboration
kind
some
examples
principles
product design
delivery
talk
2021
Talk
Design Center of Excellence
Team Compositions
Engagement Models
Partnerships
team collaborationvalueusersorganizationscollaborationvaluesteamteamsdesignerteam performancedevelopersuccesspracticesexperiencecollaborationkindsomeexamplesprinciplesproduct designdeliverytalk
DesignOps Summit 2021
Design Center of Excellence
Team Compositions
Engagement Models
Partnerships
We
believe
cross-functional
team
collaboration
delivers
value
faster
for
users
and
organizations
.
However
,
it
’s
not
always
obvious
what
exactly
cross-functional
collaboration
actually
looks
like
.
What
practices
 Show 71 more
19
When Design Ops Comes in H.O.T. : A Tale of a Transformed Design Org
TIn their first 60 days at Zendesk, Briana and Christina, a 2 person design ops team, conducted a Program Manager Audit looking at these 3 key areas: People, Process, and Portfolio. 90 days later, Product Design has transformed from a siloed, disjointed team into a well-organized, collaborative environment with a unified tool strategy, inclusive team spaces and more focus on design craft. In this talk you will learn how to not only conduct a thorough and data-centric Program Manager Audit, but how to come in H.O.T. (Humble, Orchestrated, and Timely.)
Zendesk
Briana
Christina
person design ops team
Program Manager Audit
areas
People
Process
Portfolio
team
tool strategy
environment
team spaces
Program Manager Audit
Product Design
focus
design craft
talk
H.O.T.
Humble
90
2
60
3
2021
Talk
Change Management
Coordination
Processes and Governance
Design Management
Product Design
Communications
Corporate Guidelines
Team Compositions
Ceremonies
ZendeskBrianaChristinaperson design ops teamProgram Manager AuditareasPeopleProcessPortfolioteamtool strategyenvironmentteam spacesProgram Manager AuditProduct Designfocusdesign crafttalkH.O.T.Humble902603
DesignOps Summit 2021
Change Management
Coordination
Processes and Governance
Design Management
Product Design
Communications
Corporate Guidelines
Team Compositions
Ceremonies
TIn
their
first
60
days
at
Zendesk
,
Briana
and
Christina
,
a
2
person
design
ops
team
,
conducted
a
Program
Manager
Audit
looking
at
these
3
key
areas
 Show 82 more
20
5 Reasons to Bring your Recruiting in House
Participant recruitment is often regarded as the most difficult part of any design project. Oftentimes companies rely on recruiting agencies to handle finding participants. While there are some advantages to this approach, and cases where outsourcing is the best option, nowadays bringing research in-house can be simple, flexible, cost-effective, and fast. During this session we’ll be diving into the top 5 benefits of bringing your recruitment efforts in house.
Participant recruitment
part
outsourcing
design project
cases
participants
companies
recruiting agencies
house
approach
advantages
research
session
house
benefits
recruitment efforts
5
2021
Sponsored Session
Participant recruitmentpartoutsourcingdesign projectcasesparticipantscompaniesrecruiting agencieshouseapproachadvantagesresearchsessionhousebenefitsrecruitment efforts5
DesignOps Summit 2021
Participant
recruitment
is
often
regarded
as
the
most
difficult
part
of
any
design
project
.
Oftentimes
companies
rely
on
recruiting
agencies
to
handle
finding
participants
.
While
there
are
some
 Show 53 more
21
Design Systems To-Go: Introducing a Starter Design System, and Indigo.Design Overview
A Design system is not only about standardizing the UI or accelerating design. In the big picture, it can streamline collaboration between design and development. With this goal in mind, an effective Design system is available to both designers and developers in a format that is native to each discipline. However, getting to this point takes time. But what if we can skip ahead with a starter Design system containing both design and coded components that are ready for use? Join our activity sessions to see how you can transform your pixel-perfect designs into pixel-perfect code for modern web applications with Indigo.Design. We will also revisit the typical developer handoff by introducing a re-imagined workflow that minimizes rework. In the end, this approach can free up our focus to run Design-Ops better and deliver value sooner. 👉 Part 1 (Thursday): Introducing a starter Design system, and Indigo.Design overview Part 2 (Friday): Reimagining developer handoff, and introducing App builder Part 3 (Friday): Indigo.Design overview and exploring the developer workflow
design
Design system
UI
design
format
picture
collaboration
designers
components
Design system
Indigo.Design
development
developers
design
designs
mind
goal
Part 3
starter Design system
starter Design system
workflow
use
discipline
point
code
web applications
developer handoff
Part
activity sessions
overview
 Show 13 more
2021
Sponsored Session
designDesign systemUIdesignformatpicturecollaborationdesignerscomponentsDesign systemIndigo.DesigndevelopmentdevelopersdesigndesignsmindgoalPart 3starter Design systemstarter Design systemworkflowusedisciplinepointcodeweb applicationsdeveloper handoffPartactivity sessionsoverview Show 13 more
DesignOps Summit 2021
A
Design
system
is
not
only
about
standardizing
the
UI
or
accelerating
design
.
In
the
big
picture
,
it
can
streamline
collaboration
between
design
and
development
.
With
this
 Show 170 more
22
How DesignOps can Drive Inclusive Career Ladders for All
DesignOps takes the lead to author our internal career matrix, so we can objectively and uniformly refresh each discipline, and establish org-wide skills echoed throughout each role. DesignOps at Salesforce is also included within these Career Competencies, allowing for our team to hold more consistent career discussions, and unifying promotions by leveraging the same language when discussing each DesignOps employee. Plus, since DesignOps is seen as a fairly “new” discipline, having it paired alongside more “well-known” disciplines (Designer, UX Engineer), elevates the understanding of our role and skills, and provides a baseline paired alongside our peer’s disciplines. There’s great power in language, and the words we choose to use makes an impact. Making conscious efforts on our word choices and communications with one another can affect change at both the individual level as well as team-wide.
discipline
DesignOps
lead
career matrix
DesignOps
role
skills
DesignOps
career discussions
Career Competencies
discipline
disciplines
Designer
language
employee
promotions
UX Engineer
understanding
team
Salesforce
efforts
words
language
word choices
impact
change
another
level
one
communications
 Show 7 more
2021
Talk
Change Management
Processes and Governance
Design Center of Excellence
Operations
Diversity, Equity, & Inclusion (DEI)
Promotions
Competency Matrix
People Recognition
disciplineDesignOpsleadcareer matrixDesignOpsroleskillsDesignOpscareer discussionsCareer CompetenciesdisciplinedisciplinesDesignerlanguageemployeepromotionsUX EngineerunderstandingteamSalesforceeffortswordslanguageword choicesimpactchangeanotherlevelonecommunications Show 7 more
DesignOps Summit 2021
Change Management
Processes and Governance
Design Center of Excellence
Operations
Diversity, Equity, & Inclusion (DEI)
Promotions
Competency Matrix
People Recognition
DesignOps
takes
the
lead
to
author
our
internal
career
matrix
,
so
we
can
objectively
and
uniformly
refresh
each
discipline
,
and
establish
org
-
wide
skills
echoed
throughout
each
 Show 135 more
23
Design Ops Metrics
This session will detail how we are capturing metrics on product development and resource allocation. We will discuss how we are capturing people’s time on task to get us to a standard set of recipes that we can use when planning and budgeting for new products. We will discuss how we captured and identified tasks that could be handled by a 3rd party offshore vendor to free up our in-house designer who needs to be focused on strategic and innovative work.
session
metrics
product development
resource allocation
recipes
designer
task
products
planning
set
people
budgeting
tasks
vendor
work
3
2021
Talk
Coordination
Processes and Governance
Product Design
Operations
Design Metrics
Vendors
Design Planning
Staffing
sessionmetricsproduct developmentresource allocationrecipesdesignertaskproductsplanningsetpeoplebudgetingtasksvendorwork3
DesignOps Summit 2021
Coordination
Processes and Governance
Product Design
Operations
Design Metrics
Vendors
Design Planning
Staffing
This
session
will
detail
how
we
are
capturing
metrics
on
product
development
and
resource
allocation
.
We
will
discuss
how
we
are
capturing
people
’s
time
on
task
to
get
 Show 57 more
24
Scaling Design Capability: How Involved Should You Be?
Most design operation professionals will have to make a choice: to work solely as an organization’s internal consultancy or play an additional role in scaling design capabilities throughout an organization. If teams focus on the former, how will they get better projects and collaborators from their organization? If teams settle on the latter, how will they navigate scaling their design capabilities?
In this interactive workshop, we’ll discuss how teams can attract better internal projects and how to transfer essential capabilities, with a particular focus on co-creating and measuring successful outcomes.
Join Andrew Webster, Vice President of Transformation at ExperiencePoint, to learn:
What tools can help facilitate your team’s journey
How to start implementing scaling strategies
What successful outcomes look like
design operation professionals
organization
choice
organization
design capabilities
role
consultancy
collaborators
projects
teams
teams
Andrew Webster
design capabilities
organization
teams
tools
projects
latter
former
workshop
team
outcomes
journey
scaling strategies
ExperiencePoint
capabilities
outcomes
focus
2021
Sponsored Session
design operation professionalsorganizationchoiceorganizationdesign capabilitiesroleconsultancycollaboratorsprojectsteamsteamsAndrew Websterdesign capabilitiesorganizationteamstoolsprojectslatterformerworkshopteamoutcomesjourneyscaling strategiesExperiencePointcapabilitiesoutcomesfocus
DesignOps Summit 2021
Most
design
operation
professionals
will
have
to
make
a
choice
:
to
work
solely
as
an
organization
’s
internal
consultancy
or
play
an
additional
role
in
scaling
design
capabilities
throughout
 Show 105 more
25
Empowering Gaming at Scale: How Xbox Builds Powerful, Automated, and Distributed Design Systems with Sketch
An essential part of creating a Design System is to make distribution and content flow sustainable. When the task is bringing the joy and community of gaming to everyone on the planet, the challenge gets massive! How can DesignOps and Automation become a facilitator for this challenge? Join Senior Software Engineer & Designer Luca Rager from Xbox as he takes us through their innovative take on design systems. Luca will illustrate how Sketch’s flexibility and modern DesignOps automation has allowed Xbox to package, theme and easily distribute component libraries. Furthermore, how their system bridges the gap between the Xbox Design System team and the wider product teams at Xbox.
part
distribution
content
Design System
Senior Software Engineer
Luca Rager
task
community
gaming
everyone
joy
design systems
challenge
challenge
Automation
facilitator
Xbox
planet
DesignOps
system
take
component libraries
theme
gap
flexibility
product teams
team
Xbox Design System
automation
Sketch
2021
Sponsored Session
partdistributioncontentDesign SystemSenior Software EngineerLuca Ragertaskcommunitygamingeveryonejoydesign systemschallengechallengeAutomationfacilitatorXboxplanetDesignOpssystemtakecomponent librariesthemegapflexibilityproduct teamsteamXbox Design SystemautomationSketch
DesignOps Summit 2021
An
essential
part
of
creating
a
Design
System
is
to
make
distribution
and
content
flow
sustainable
.
When
the
task
is
bringing
the
joy
and
community
of
gaming
to
everyone
 Show 89 more
26
Capturing Deep Insights
This session is focused on developing an understanding of how knowledge repositories can lead to deep insights in businesses large and small. It will explore the problem space and present strategies for overcoming those problems. Some example problems knowledge repositories can solve are: missing out on valuable information that can be useful across the company due to silos; repeating research that has been conducted already and inconsistency in research reporting.
session
understanding
knowledge repositories
insights
businesses
research
problems
example problems knowledge repositories
strategies
problem space
information
silos
company
research reporting
inconsistency
2021
Talk
Knowledge Management
Coordination
Research Lab
Design Center of Excellence
Communications
Corporate Guidelines
Education
Playbooks & Toolkits
sessionunderstandingknowledge repositoriesinsightsbusinessesresearchproblemsexample problems knowledge repositoriesstrategiesproblem spaceinformationsiloscompanyresearch reportinginconsistency
DesignOps Summit 2021
Knowledge Management
Coordination
Research Lab
Design Center of Excellence
Communications
Corporate Guidelines
Education
Playbooks & Toolkits
This
session
is
focused
on
developing
an
understanding
of
how
knowledge
repositories
can
lead
to
deep
insights
in
businesses
large
and
small
.
It
will
explore
the
problem
space
and
 Show 45 more
27
Design Staffing Models
Determining a staffing model for the success of your design teams is one of the key elements for driving success. By reviewing the differences between dedicated and agency (or flexible) staffing models, Alicia Mooty will walk the group through a case study of applying these types of models in her work at Adobe.
staffing model
success
one
Alicia Mooty
design teams
success
elements
staffing models
agency
differences
types
case study
models
work
group
Adobe
one
2021
Talk
Coordination
Processes and Governance
Design Management
Design Center of Excellence
People Management
Staffing
Team Compositions
staffing modelsuccessoneAlicia Mootydesign teamssuccesselementsstaffing modelsagencydifferencestypescase studymodelsworkgroupAdobeone
DesignOps Summit 2021
Coordination
Processes and Governance
Design Management
Design Center of Excellence
People Management
Staffing
Team Compositions
Determining
a
staffing
model
for
the
success
of
your
design
teams
is
one
of
the
key
elements
for
driving
success
.
By
reviewing
the
differences
between
dedicated
and
agency
(
 Show 28 more
28
Culture as the Root of Brand Promise
The best path to achieving a sustainable competitive advantage in a dynamic marketplace is through the development of an innovative and winning corporate culture. In this talk, Susan will define the essence of organizational culture in practical terms, and share a model for building the infrastructure to build and support your culture. Most notably, Susan will focus on the interplay between your culture and your customer experience, and demonstrate why the most consistent and authentic customer experiences are rooted in positive and uplifting work environments where employees are thriving. Susan will share strategies and best practices for leveraging emotion as a differentiator in both the employee experience (driving recruiting, engagement, and retention), and customer experience (building loyalty & capturing market share), allowing you to derive a competitive advantage from your most valuable resource: your people.
path
advantage
marketplace
development
culture
culture
Susan
work environments
culture
infrastructure
essence
talk
customer experience
customer experiences
loyalty
model
employees
interplay
terms
customer experience
market share
engagement
retention
driving recruiting
advantage
people
resource
employee experience
strategies
differentiator
 Show 2 more
2021
Talk
Change Management
Processes and Governance
People Management
Design Culture
Team Compositions
Engagement Models
Recruiting
People Recognition
pathadvantagemarketplacedevelopmentculturecultureSusanwork environmentscultureinfrastructureessencetalkcustomer experiencecustomer experiencesloyaltymodelemployeesinterplaytermscustomer experiencemarket shareengagementretentiondriving recruitingadvantagepeopleresourceemployee experiencestrategiesdifferentiator Show 2 more
DesignOps Summit 2021
Change Management
Processes and Governance
People Management
Design Culture
Team Compositions
Engagement Models
Recruiting
People Recognition
The
best
path
to
achieving
a
sustainable
competitive
advantage
in
a
dynamic
marketplace
is
through
the
development
of
an
innovative
and
winning
corporate
culture
.
In
this
talk
,
Susan
 Show 122 more
29
Can Data and Ethics Live Together?
Putting together a product as designers is a challenge on its own. But what happens when you take ethics, privacy, and data into account? What is the extent of the slippery slope about asking for and storing data? It’s understandable the key stakeholders need to keep an eye on the KPIs and factor data in when evaluating designs. However, should any ethical dilemmas be considered when gathering such data? Join Matteo Gratton, Design Advocate from Sketch, as he draws more attention to these important topics with real cases.
challenge
designers
product
data
ethics
Matteo Gratton
privacy
data
data
extent
stakeholders
account
slope
data
factor
eye
KPIs
cases
topics
attention
dilemmas
Sketch
designs
2021
Sponsored Session
Diversity, Equity, & Inclusion (DEI)
challengedesignersproductdataethicsMatteo GrattonprivacydatadataextentstakeholdersaccountslopedatafactoreyeKPIscasestopicsattentiondilemmasSketchdesigns
DesignOps Summit 2021
Diversity, Equity, & Inclusion (DEI)
Putting
together
a
product
as
designers
is
a
challenge
on
its
own
.
But
what
happens
when
you
take
ethics
,
privacy
,
and
data
into
account
?
What
is
 Show 70 more
30
Prototype Reviews, People With Disabilities, and You
In this interactive session, Sam Proulx, accessibility evangelist at Fable, will draw from experience as a person with a disability, and from Fable’s thousands of hours of research experience, to answer all of your questions about conducting prototype reviews with people with disabilities. What design systems work best? What disabilities can participate in prototype reviews out of the box, and what types of disabilities might need special adaptations? What information should a prototype contain, to get the best feedback and engagement from people with disabilities? How can you and your organization learn to better shift left, and involve people with disabilities as early as possible in the design process, and why should you? We’ll also have plenty of time for your own questions! If you’ve been wanting to conduct prototype reviews that involve people with disabilities, but weren’t quite sure where to begin, don’t miss this session!
people
Sam Proulx
session
experience
person
prototype reviews
Fable
disability
research experience
questions
disabilities
all
thousands
prototype reviews
prototype
disabilities
disabilities
disabilities
prototype reviews
feedback
types
box
information
design systems
engagement
organization
shift
adaptations
questions
disabilities
 Show 4 more
2021
Sponsored Session
Diversity, Equity, & Inclusion (DEI)
peopleSam Proulxsessionexperiencepersonprototype reviewsFabledisabilityresearch experiencequestionsdisabilitiesallthousandsprototype reviewsprototypedisabilitiesdisabilitiesdisabilitiesprototype reviewsfeedbacktypesboxinformationdesign systemsengagementorganizationshiftadaptationsquestionsdisabilities Show 4 more
DesignOps Summit 2021
Diversity, Equity, & Inclusion (DEI)
In
this
interactive
session
,
Sam
Proulx
,
accessibility
evangelist
at
Fable
,
will
draw
from
experience
as
a
person
with
a
disability
,
and
from
Fable
’s
thousands
of
 Show 140 more
31
Theme 3: The Future of DesignOps
The Design Operations field has reached a new level of maturity. We’ve moved from defining and advocating for the role’s existence to pushing the boundaries of all that the domain might include. On Day 3 of Design Ops summit, join us as we consider where and how the practice will grow next. Career journey frameworks, future pathing, sub-specialities, analogous organizational roles – we’ll consider all of this, and more, as we explore and define the future of Design Operations, together.
level
maturity
Design Operations
field
all
role
existence
domain
summit
boundaries
practice
all
more
Design Ops
future
roles
pathing
Career journey frameworks
3
2021
Overview
levelmaturityDesign OperationsfieldallroleexistencedomainsummitboundariespracticeallmoreDesign OpsfuturerolespathingCareer journey frameworks3
DesignOps Summit 2021
The
Design
Operations
field
has
reached
a
new
level
of
maturity
.
We
’ve
moved
from
defining
and
advocating
for
the
role
’s
existence
to
pushing
the
boundaries
of
all
 Show 64 more
32
State of DesignOps: Learnings from the 2021 Global Report
DesignOps has been maturing in recent years and the adaptation of the practice has increased. With data from over 200 companies from all over the world, we are taking a deep dive into how DesignOps professionals are structuring their roles and/or teams in different companies. We are learning all about their impact, tools, and practices, as well as how are they adapting to the new normal, and how they are tackling social issues.
professionals
adaptation
DesignOps
practice
data
dive
companies
companies
roles
world
teams
issues
practices
tools
impact
200
2021
Talk
Reports
Operations
professionalsadaptationDesignOpspracticedatadivecompaniescompaniesrolesworldteamsissuespracticestoolsimpact200
DesignOps Summit 2021
Reports
Operations
DesignOps
has
been
maturing
in
recent
years
and
the
adaptation
of
the
practice
has
increased
.
With
data
from
over
200
companies
from
all
over
the
world
,
we
are
 Show 53 more
33
How Tess Dixon Facilitates Team Engagement and Collaboration at Condé Nast Using Miro
Tess has been building design teams with a relentless focus on team culture. Join us for a fast paced Q&A where she will share stories and actual Miro boards that she has used to facilitate team engagement at Condé Nast. We will dig deeper into her re-framing of “team happiness”, and what she has learned from her tactics and experiments to cultivate this. If you attended her talk on Wednesday, this is a chance to ask your follow up questions in an intimate setting. This Q&A will be hosted by Shipra Kayan, a design leader at Miro who has over a decade of experience building distributed design teams.
Tess
teams
design