SUS: A System Unusable for Twenty Percent of the Population
Did you know that the SUS creates biases in your research, affecting one in five people? That’s right! People with disabilities, especially those who use assistive technology, are not considered by most of the questions in the SUS. As a designer, this could lead to you making design decisions that don’t take into account 20 percent of the visitors to your website. When the SUS was invented, the author encouraged people to change it to suit different needs. In this talk, Samuel Proulx from Fable will discuss how Fable adapted the SUS to work for assistive technology users. Drawing from over five thousand hours of research and testing involving assistive technology users, we created the Accessible Usability Scale (AUS). This presentation will include trends in AUS responses since it was released in December of 2020.
SUSpeopleresearchPeoplebiasesdesign decisionstechnology userstechnologypresentationmostdisabilitiesdesignervisitorswebsiteaccountquestionsneedstalkpeopleauthorresearchtestingSamuel ProulxtrendsresponsesAUSAccessible Usability ScaleFableDecember of 20202020Show 4 more
DesignOps Summit 2021
Technologies
Research Lab
Did
you
know
that
the
SUS
creates
biases
in
your
research
,
affecting
one
in
five
people
?
That
’s
right
!
People
with
disabilities
,
especially
those
who
use
Show 124 more
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people
research
People
biases
design decisions
technology users
technology
presentation
most
disabilities
designer
visitors
website
account
questions
needs
talk
people
author
research
testing
Samuel Proulx
trends
responses
AUS
Accessible Usability Scale
Fable
December of 2020
2020
Show 4 more
2
Theme 1: Establishing and Growing DesignOps
Getting started with Design Operations can be a daunting task. Considerations include what to call it, who should do the work, how to get funding, and what does success look like. We’ll begin by sharing examples and practical advice on how to establish DesignOps as a function and a role, and share practical advice and outcomes from those who have succeeded. We’ll be inspired by teams of one to teams that serve hundreds of thousands of customers, and you’ll gain practical insights and knowledge that you can apply in your own practice.
Team happiness is an important and oft-mentioned DesignOps metric, but we need to reframe how we think about it. No human* can “”make”” their team happy, and it’s folly to measure ourselves by that impossible standard. But what we _can_ do is create opportunities for our teams—opportunities to get weird, share freely, give feedback, encourage each other, and create their own team culture. And they get to choose whether and how they take advantage of those opportunities.
Team happinessopportunitiesteamDesignOpseach otherteamsfollystandardhuman*team cultureadvantagefeedback
DesignOps Summit 2021
Coordination
Design Management
Team Compositions
Design Culture
Design Metrics
Team
happiness
is
an
important
and
oft
-
mentioned
DesignOps
metric
,
but
we
need
to
reframe
how
we
think
about
it
.
No
human
*
can
“
”
make
Show 67 more
Team happiness
opportunities
team
DesignOps
each other
teams
folly
standard
human*
team culture
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feedback
4
Advice for DesignOps Employee #1
You have heard of DesignOps. You know how it can benefit your team. Your designers are tired of chasing requirements and dealing with tooling. But you have no idea where to start with establishing the practice in your organization. This session will help you evaluate what parts of DesignOps you need to implement, and how you can start to introduce the concept to your team.
How the Adidas Design Ops Team Supports Every Phase of the Design Lifecycle
Learn all about design operations at Adidas. In this Q&A we will be joined by two design operations managers who will share how they support the design lifecycle as well as team engagement. They will share Miro boards to give you a peek inside the team, from workshops to birthday cards.
This Q&A will be hosted by Shipra Kayan, a design leader at Miro who has over a decade of experience building distributed design teams.
Organizing Chaos: How IBM is Defining Design Systems with Sketch for an Ever-Changing AI Landscape
Defining a design system that’s adaptable, modular and more importantly, future proof, is a monumental task. With several years of contributing to their design system and software suite, Mitchell Bernstein, AI Design Lead, will go through IBM’s experience on this topic, sharing key takeaways about their evolving Carbon Design System. Mitchell will also dive into details on how to adapt any design system to complex, AI-powered software with the help of Sketch.
design systemprooftakeawaysdesign systemsoftware suitedesign systemexperiencetopicMitchell BernsteindetailsAI Design LeadsoftwareIBMhelpSketchCarbon Design System
DesignOps Summit 2021
Defining
a
design
system
that
’s
adaptable
,
modular
and
more
importantly
,
future
proof
,
is
a
monumental
task
.
With
several
years
of
contributing
to
their
design
system
Show 57 more
design system
proof
takeaways
design system
software suite
design system
experience
topic
Mitchell Bernstein
details
AI Design Lead
software
IBM
help
Sketch
Carbon Design System
7
5 Reasons to Bring your Recruiting in House
Participant recruitment is often regarded as the most difficult part of any design project. Oftentimes companies rely on recruiting agencies to handle finding participants. While there are some advantages to this approach, and cases where outsourcing is the best option, nowadays bringing research in-house can be simple, flexible, cost-effective, and fast.
During this session we’ll be diving into the top 5 benefits of bringing your recruitment efforts in house.
Starting DesignOps at an org feels exciting and daunting at the same time. People who’ve given you the green light are as excited as you – so there’s a bit of pressure to make this work well! In this talk, Michelle will provide a “starter kit” of 10 tips for beginning a DesignOps program—the 10 foundational things she’s learned from establishing DesignOps at her org. Michelle includes how to prepare the program, manage expectations, ensure your success, and keep things sustainable for the long term.
What makes us human in human centered design? How can we optimize our workflows to respect our participants?
Phil will talk through his experiences of creating inclusive research workflows which respect participants rights and agency and how they’ve managed to operationalize and scale them for hundreds of researchers around the world.
Scaling Design Capability: How Involved Should You Be?
Most design operation professionals will have to make a choice: to work solely as an organization’s internal consultancy or play an additional role in scaling design capabilities throughout an organization. If teams focus on the former, how will they get better projects and collaborators from their organization? If teams settle on the latter, how will they navigate scaling their design capabilities?
Flex Your Super Powers: When a Design Ops Team Scales to Power CX
Join the Verizon CX Design Ops team for an interactive session about uncovering your super powers, recognizing your kryptonite and flexing your skills to power a growing, global team.
All organizations have a design operating model. But not all organizations are intentional about creating it. It gets established by accident. Design gets fitted around other priorities of business or technology. As a result, organizations struggle to create valuable experiences for customers.
This is why organizations need to design their design operating model.
Inclusive Design is a process, it is how we design. Adopting inclusive design means changing how we work, in our projects and in our everyday work habits. In the beginning it might be accidental, while at its best it is intentional and has operational support. Learn how we are making progress in our journey towards Inclusive Design at Intel. From the public goal that all user experience teams will be adopting inclusive design, to the real talk and challenges that happen within a team where everyone agrees with the goal, but they don’t know how to start.
Designing For Screen Readers: Understanding the Mental Models and Techniques of Real Users
Starting out with a ten-minute live demo from an expert screen reader user, Samuel Proulx will introduce you to not only how they work, but the thought processes behind using the Internet with a screen reader. What are some of the most important things to take into account when attempting to construct a mental model of a screen reader user? How do these effect the way you think about designing websites and apps? How can designers learn to move beyond thinking visually, to create designs that work for everyone? After this introduction, the floor will open to your questions! If you have burning questions about how people who are blind use the Internet, or what design patterns work best and why or why not, this is your chance! Ask any question at all in an open, safe learning environment.
Flex Your Super Powers: When a Design Ops Team Scales to Power CX
Join the Verizon CX Design Ops team for an interactive session about uncovering your super powers, recognizing your kryptonite and flexing your skills to power a growing, global team.
How we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up
Shipra Kayan, the former head of insights at Upwork, will present the origin story of Upwork’s hugely successful and long-running VoC program. From the moment that triggered the formation of a VoC initiative, the ups, and downs of experimenting with its operating model, to why this program is still going strong 7 years after it was launched. She will field questions like “Who owns the VoC?”, “What is its purpose?”, and “Will we just create another presentation that won’t have any real impact?”
Once leadership buy-in has been secured, the team staffed, and initial wins are confidently put on the board, the art and science of honing an ever better DesignOps team kicks in. DesignOps leaders must hold fast to effective norms as the team scales, persuade peers and partners with increasing finesse, and, of course, continue to deliver remarkable outcomes. On Day 2 of DesignOps Summit, join us as we learn from the hard-won wisdom of maturing DesignOps teams, including: tools of the trade, scaling strategies, deploying standards and systems, staffing models, and more.
Design as a Team Practice, A Practical Guide to Cross-functional Collaboration
We believe cross-functional team collaboration delivers value faster for users and organizations. However, it’s not always obvious what exactly cross-functional collaboration actually looks like. What practices are necessary to the team’s success? How do you measure team performance? As a developer and a designer, we have direct experience working together and leading teams on truly cross-functional product design and delivery. In our talk, we’ll provide specific examples of what that kind of collaboration can look like, while sharing some of the values and principles that have motivated us.
team collaborationvalueusersorganizationscollaborationvaluesteamteamsdesignerteam performancedevelopersuccesspracticesexperiencecollaborationkindsomeexamplesprinciplesproduct designdeliverytalk
DesignOps Summit 2021
Design Center of Excellence
Team Compositions
Engagement Models
Partnerships
We
believe
cross-functional
team
collaboration
delivers
value
faster
for
users
and
organizations
.
However
,
it
’s
not
always
obvious
what
exactly
cross-functional
collaboration
actually
looks
like
.
What
practices
Show 71 more
team collaboration
value
users
organizations
collaboration
values
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teams
designer
team performance
developer
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delivery
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19
When Design Ops Comes in H.O.T. : A Tale of a Transformed Design Org
TIn their first 60 days at Zendesk, Briana and Christina, a 2 person design ops team, conducted a Program Manager Audit looking at these 3 key areas: People, Process, and Portfolio.
90 days later, Product Design has transformed from a siloed, disjointed team into a well-organized, collaborative environment with a unified tool strategy, inclusive team spaces and more focus on design craft.
In this talk you will learn how to not only conduct a thorough and data-centric Program Manager Audit, but how to come in H.O.T. (Humble, Orchestrated, and Timely.)
Participant recruitment is often regarded as the most difficult part of any design project. Oftentimes companies rely on recruiting agencies to handle finding participants. While there are some advantages to this approach, and cases where outsourcing is the best option, nowadays bringing research in-house can be simple, flexible, cost-effective, and fast.
During this session we’ll be diving into the top 5 benefits of bringing your recruitment efforts in house.
Design Systems To-Go: Introducing a Starter Design System, and Indigo.Design Overview
A Design system is not only about standardizing the UI or accelerating design. In the big picture, it can streamline collaboration between design and development. With this goal in mind, an effective Design system is available to both designers and developers in a format that is native to each discipline. However, getting to this point takes time. But what if we can skip ahead with a starter Design system containing both design and coded components that are ready for use?
Join our activity sessions to see how you can transform your pixel-perfect designs into pixel-perfect code for modern web applications with Indigo.Design. We will also revisit the typical developer handoff by introducing a re-imagined workflow that minimizes rework. In the end, this approach can free up our focus to run Design-Ops better and deliver value sooner.
👉 Part 1 (Thursday): Introducing a starter Design system, and Indigo.Design overview
Part 2 (Friday): Reimagining developer handoff, and introducing App builder
Part 3 (Friday): Indigo.Design overview and exploring the developer workflow
How DesignOps can Drive Inclusive Career Ladders for All
DesignOps takes the lead to author our internal career matrix, so we can objectively and uniformly refresh each discipline, and establish org-wide skills echoed throughout each role. DesignOps at Salesforce is also included within these Career Competencies, allowing for our team to hold more consistent career discussions, and unifying promotions by leveraging the same language when discussing each DesignOps employee. Plus, since DesignOps is seen as a fairly “new” discipline, having it paired alongside more “well-known” disciplines (Designer, UX Engineer), elevates the understanding of our role and skills, and provides a baseline paired alongside our peer’s disciplines. There’s great power in language, and the words we choose to use makes an impact. Making conscious efforts on our word choices and communications with one another can affect change at both the individual level as well as team-wide.
disciplineDesignOpsleadcareer matrixDesignOpsroleskillsDesignOpscareer discussionsCareer CompetenciesdisciplinedisciplinesDesignerlanguageemployeepromotionsUX EngineerunderstandingteamSalesforceeffortswordslanguageword choicesimpactchangeanotherlevelonecommunicationsShow 7 more
DesignOps Summit 2021
Change Management
Processes and Governance
Design Center of Excellence
Operations
Diversity, Equity, & Inclusion (DEI)
Promotions
Competency Matrix
People Recognition
DesignOps
takes
the
lead
to
author
our
internal
career
matrix
,
so
we
can
objectively
and
uniformly
refresh
each
discipline
,
and
establish
org
-
wide
skills
echoed
throughout
each
Show 135 more
discipline
DesignOps
lead
career matrix
DesignOps
role
skills
DesignOps
career discussions
Career Competencies
discipline
disciplines
Designer
language
employee
promotions
UX Engineer
understanding
team
Salesforce
efforts
words
language
word choices
impact
change
another
level
one
communications
Show 7 more
23
Design Ops Metrics
This session will detail how we are capturing metrics on product development and resource allocation. We will discuss how we are capturing people’s time on task to get us to a standard set of recipes that we can use when planning and budgeting for new products. We will discuss how we captured and identified tasks that could be handled by a 3rd party offshore vendor to free up our in-house designer who needs to be focused on strategic and innovative work.
Scaling Design Capability: How Involved Should You Be?
Most design operation professionals will have to make a choice: to work solely as an organization’s internal consultancy or play an additional role in scaling design capabilities throughout an organization. If teams focus on the former, how will they get better projects and collaborators from their organization? If teams settle on the latter, how will they navigate scaling their design capabilities?
In this interactive workshop, we’ll discuss how teams can attract better internal projects and how to transfer essential capabilities, with a particular focus on co-creating and measuring successful outcomes.
Join Andrew Webster, Vice President of Transformation at ExperiencePoint, to learn:
What tools can help facilitate your team’s journey
Empowering Gaming at Scale: How Xbox Builds Powerful, Automated, and Distributed Design Systems with Sketch
An essential part of creating a Design System is to make distribution and content flow sustainable. When the task is bringing the joy and community of gaming to everyone on the planet, the challenge gets massive! How can DesignOps and Automation become a facilitator for this challenge?
Join Senior Software Engineer & Designer Luca Rager from Xbox as he takes us through their innovative take on design systems. Luca will illustrate how Sketch’s flexibility and modern DesignOps automation has allowed Xbox to package, theme and easily distribute component libraries. Furthermore, how their system bridges the gap between the Xbox Design System team and the wider product teams at Xbox.