Customer Happiness Reporting

Week of March 28th


Turned on CSTAT tracking for intercom to get more data on Customer Satisfaction

Facebook VIPP:
Login issues (resolved)
White screen via points page (Ken followed up)
App crashing when clicking on any plant (resolved)
Plant guides dont match shopping guides (issue raised)
Monstera Monday!
App Reviews:
App Store : 25 reviews with Avg rating of 4.84
Google Play: 10 reviews with Avg rating of 4.80
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Coral’s Intercom
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Conversations
The Intercom Pack requires a subscription.
Conversation
Assignee
First Message
Is Open
Tags
1
Conversation with discover@sendbird.com at Mon, 04 Apr 2022 04:47:07 GMT
Thank you for signing up for Sendbird - the leading API for building engaging chat, voice, and video interactions inside of your app. It’s super easy to get started with Sendbird.
Spam
2
Conversation with vlc32@aol.com at Sun, 03 Apr 2022 23:37:56 GMT
Vera Kutsenko
Hello , Is there a camera feature to take a picture and see what kind of plant I have ?
App Questions
3
Conversation with hernkym22@gmail.com at Sun, 03 Apr 2022 21:11:37 GMT
Vera Kutsenko
Is the add to my garden part of the app not functional. I tried to add an alie, australian hybrid aloe and a pilea mollis moon valley. All failed to be added due to error or a message regarding parameter failures.
App Questions
4
Conversation with kaitlinlawson24@gmail.com at Fri, 01 Apr 2022 22:57:14 GMT
Coral Wulff
Hey! How do I change the name on a plant I uploaded? Also is there anyway to change what the app says the identification is if it is wrong? I have a croton listed that is wrong. Thanks
App Questions
5
Conversation with aaronmfreitas@gmail.com at Fri, 01 Apr 2022 16:45:47 GMT
Coral Wulff
How do I delete my account or deactivate it?
Retention
6
Conversation with monica@mommypoppins.com at Fri, 01 Apr 2022 12:00:19 GMT
I hope all is well. I'm checking in to confirm you've received my previous emails (please see below). Please let me know if you'd like to take a look at our 2022 advertising options and rates.
Spam
7
Conversation with jarjarbinks354@gmail.com at Fri, 01 Apr 2022 01:06:25 GMT
Coral Wulff
How do I add plants to my wishlist?
App Questions
8
Conversation with vera@enterneverland.com at Thu, 31 Mar 2022 22:55:52 GMT
Coral Wulff
FYI -- can you all check in on this!
Soil and Clay Issue
9
Conversation with meganjsullivan@yahoo.com at Thu, 31 Mar 2022 21:19:12 GMT
Coral Wulff
Good afternoon!l,
Soil and Clay Issue
10
Conversation with hello+mixmax@mixmax.com at Thu, 31 Mar 2022 17:21:30 GMT
Spam
11
Conversation with feedback@appbrain.com at Thu, 31 Mar 2022 12:00:34 GMT
Spam
12
Conversation with kkuna@justworks.com at Tue, 29 Mar 2022 19:47:18 GMT
Hi Vera,
Spam
13
Conversation with kennethjneilson@gmail.com at Tue, 29 Mar 2022 16:09:59 GMT
Ken Neilson
Testing
14
Conversation with kennethjneilson@gmail.com at Tue, 29 Mar 2022 16:08:57 GMT
Ken Neilson
I have a general question
Testing
15
Conversation with kennethjneilson@gmail.com at Tue, 29 Mar 2022 16:08:21 GMT
Ken Neilson
Testing
Testing
16
Conversation with kkuna@justworks.com at Mon, 28 Mar 2022 19:56:04 GMT
Hi Vera,
Spam
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