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Customer Order Follow-up Emails
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Customer Order Follow-up Emails


Goals for these emails:
Product data
satisfaction
specific problems
Delivery Data
Vendor Data
Neverland data

2 days after delivery
Focus on delivery and receipt of product
small 3-4 question survey
Delivery
condition product
expectations
comments
2 weeks after delivery
Focus on Product
Link to product guide?
Reminder to add to their garden?
small 3-4 question survey
Health/thriving of product
satisfaction with product
Would you use Neverland for more plant purchases
comments
6 weeks after delivery
customer engagement focus
ask for picture of thriving plant
showcase on insta?
satisfaction with product
would you purchase from Neverland again
Have you used Neverland to care for your plant?
comments
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