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Service Data Quality

Service Creation

Creating and adding services

Contacting the service provider

All services added should be contacted to inform them that we have added their service onto the Place-based directory within their area explaining its purpose and use. Where we are engaging directly with service providers, we should offer them access to their dynamic listings on Service Finder (Shared Org links), and use of the free widget to add to their site. We should also allow the service provider to use a simple form to update if their information changes. The

@Data team

⁠

will then check and make the necessary changes. When contacting the

@Service providers

⁠

a shared inbox email will be provided and is monitored by the

@Data team

⁠

Preferred information source

When contacting the service provider, the data assurance team should ask them what their preferred

Information source⁠

. This will be recorded within the CRM and will be the primary method used to throughout the

Assurance process⁠

. The data team can assign Service providers a

Trust status⁠

depending on the request and likelihood of updating information using their preferred

Information source⁠

Adding new services process

All incoming services into the place-based directory will follow this process

Provide basic information and enter the

@Review

⁠

stage

Remain in

@Review

⁠

holding list until the Data operations manager conduct a quick 3 minute per service review to establish ease of collection & assurance.

Based on the

@Review

⁠

the

@Data operations manager

⁠

will then assign the any new/updated services to the relevant

@Data collection/assurance team members

⁠

to add to the directory as part of the

@Collection

⁠

stage. The

@Data operations manager

⁠

may decide to contact the service provider for more information, and update status to awaiting for provider to provide requested information before progressing the next stage.

⁠

@Data collection/assurance team members

⁠

will add their assigned services onto the directory, as draft and publish when assured. The service provider will then be contacted to offer free link/s to their services and widget tools, along with easy update form. The team will also notify the service provider on the information has been collected and ask them their preferred

Information source⁠

for future updates.

Basic provider information required

Basic provider information required

Title

Description

Provider Name

The name of the provider, usually a company, organisation or charity.

No results from filter

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Basic service information required

Basic service information required

Service Name

The official name or title of the service itself, or if the service does not have a name, a short description used to identify it. This does not include the name of the provider unless it's name is included in the service's official title. It may be useful to add something into the title that gives a clue to what the service is.

Contact Name

The name of the individual designated as the specific contact for this service, if there is one

Website URL

The website that provides further information about the service.

Email Address

The email address of who to get in contact with if they want to get involved in the service you are listing.

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Managing incoming service information

Information sources may come from a variety of

Information source⁠

s &

Data Stakeholders⁠

including

@Service providers

⁠

@Frontline workers

⁠

@List managers

⁠

@Custodians

⁠

and

@System Integrators

⁠

. All these sources will follow the same process to ensure that the information on the system remains accurate, relevant, consistent, and complete. Direct access to update and bypass this process will only be allowed for

@Trusted

⁠

Information source⁠

s and will be agreed with the

@Data operations lead

⁠

. Below are 3 diagrams demonstrating how the

Assurance process⁠

will operate.

⁠