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Service Creation
Create Services
Service Summary
The following is guidance for each data field that might be useful when creating a service
Title
Description
Mandatory
Examples
Entry Guidance
Service Name
The official name or title of the service itself, or if the service does not have a name, a short description used to identify it.
This does not include the name of the provider unless it's name is included in the service's official title.
It may be useful to add something into the title that gives a clue to what the service is.
Yes
"Volunteer-led brief country walks"
People can search for key words included in the titles so include the right words that people may use in your service name.
Search returns may return 5, 6 or more services, with the service name usually visible first and hence it is good to make it clear what the service is so that people are more likely to read more details about the most appropriate services.
It may be useful to add something into the title that gives a clue to what the service is.
Provider
The name of the organisation/charity/company that runs / is delivering this service.
Yes
Positive smiles
Choose the name of the organisation from the searchable drop-down list (if you work for one organisation there will only be one option, but if you are entering information on behalf of multiple organisations then you will have that choice).
IMPORTANT: When a provider is selected the information recorded in the provider details auto-populates all the contact details in the following fields, Contact name, Contact job title, Website URL, Email address and Telephone numbers 1 & 2.
The information in all these fields can then be changed for each service and this does not make any changes to the information stored against the organisation.
Contact Name
The name of the individual designated as the specific contact for this service, if there is one
No
Carol Smith or Reception
If a contact name has been listed for the organisation then this will be brought through automatically. This person however may be a general contact for the organisation - and should be removed if they are not the key person for this individual service.
It is better to leave it blank if the name given actually wont take contacts and cant explain the service (as this will frustrate people).
It may be preferable for this to be a role rather than a person as then it won't need updating as often e.g. 'reception' or 'advisor'.
Contact Job Title
The role of the individual designated as the specific contact for the service
No
Receptionist
If the job role has been included as the contact name then this will need to be repeated.
If a Job Role has been listed for the organisation then this will be brought through automatically. If it is unlikely that the person listed in the organisation information would be able to offer support about the service then their details should be removed even if you can't include any other details.
Website URL
The website that provides further information about the service.
No
The aim is to add a link here that takes a customer directly to the details of the service being offered.
The URL for the organisations website is brought through from the details recorded for the provider, but can be updated, if there is a specific URL for the service information.
The system will then hold mulitple web-addresses / sets of information. One for the organisation/provider and then one the service.
Very often services offered by an organisation/provider, have their own information on a separate page or area of the main organisation website.
In many cases websites can be very complex and confusing and difficult to navigate for someone who does not have strong IT skills - or where they are navigating on a phone (increasingly). By adding a direct link you are helping to remove the barriers to people accessing the support they need.
Email Address
The email address of who to get in contact with if they want to get involved in the service you are listing.
No
If there is a specific person to contact for the service then include their details here.
If an email address has been listed for the organisation then this will be brought through automatically
If it is unlikely that the person listed in the organisation information would be able to offer support about the service then their details should be removed even if you can't include any other details.
However, if this just contains a general email address then just leave it in if you can't replace it
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Service Details
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Attending Session Guidance
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