Experience

Product Manager |
Jan 2017 - Current
Manage the development, marketing, design, and support for ongoing updates that have increased monthly recurring revenue by >8x
Merged company strategy, user needs, product analytics, and technical limitations into a singular, lean launch plan for four successful versions and an entirely new
Maintain contact, manage accounts, design solutions and delegate project execution for high-value, multi-year company contracts worth tens of thousands of dollars
Founded, developed, and now oversee a marketing team that has increased conversions up to 40% through advertising, in-house creative content, and strategic partnerships
Created, grew, and now oversee a 6-person support team that maintains a satisfaction rating >90%
Marketing & Support |
Oct 2016 - Dec 2016
Wrote, produced, and launched marketing and tutorial videos garnering tens of thousands of views
Tested all features, reported issues, and brainstormed solutions across the full complexity spectrum
Supported customers via phone, chat and email to get them back to writing as fast as possible
Technical Services |
Jul 2015 - Jun 2016
Acted as the point of contact and third-tier technical support for multiple major transplant centers
Collaborated on internal projects to help steer Epic’s future and improve process flow and efficiency
Developed and edited code in Cache and SQL for specific customer needs or to improve Epic software as a whole

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