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User persona 🤝 AI Tasks
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User persona 🤝 AI Tasks


How might we

1. How might we leverage our user persona research and the jobs-to-be-done framework to define the AI's tasks?
2. How might we

The AI Analyst tasks

An AI analyst's primary task involves examining data to extract meaningful insights.

If:

the AI is an Analyst

Then:

the tasks may be survey creation, data collection, data management, data analysis, reporting and visualization, text analysis, benchmarking
the inputs may be survey data from respondents
the outputs may be natural language summaries of data, text analysis
the persona that uses of the AI-analyst may be [insert persona]

Tools:

Qualtrics Assist Conversational Survey Adaptive follow-up Omnichannel theme analysis

The AI Customer Service Rep

An AI-customer service representative is responsible for managing customer interactions and ensuring customer satisfaction.

If:

the AI is a Customer Service Rep

Then:

the tasks may be interacting with customers via phone, e-mail, or chat, problem resolution, technical support, and collecting customer feedback
the inputs may be customer survey data, customer call data, digital touchpoint data
the outputs may be natural language summaries of data, customer sentiment analysis across touchpoints, identified pain points in journeys, performance metrics
the persona that uses of the AI-customer service rep may be [insert persona]

Tools:

The AI Researcher

An AI-researcher is responsible for gathering data and analyzing information.

If:

the AI is a Researcher

Then:

the tasks may be collecting data through various methods such as surveys, videos, and audio recordings, archiving data, and interpreting data to identify patterns, relationships, and insights
the inputs may be data from surveys, videos, and audio recordings
the outputs may be survey design and distribution, panel management, data analysis, data summarization, and reporting
the persona that uses of the AI-researcher may be [insert persona]

Tools:

Video summaries Online panels


The AI Human Resource Analyst or Organizational Psychologist

AI organizational psychologists and AI human resource analysts are responsible for gathering data, insight generation, and action recommendations.

If:

the AI as an Organizational Psychologist or a Human Resource Analyst
Then:
the tasks may be collecting and analyzing HR data to identify trends and insights, creating reports and dashboards to communicate findings, generating insights to inform strategies
the inputs may be engagement survey data
the outputs may be surveys to assess employee satisfaction, natural language summaries of dashboard data, insights and data analysis and recommended strategies to boost engagement and retention
the persona that uses of the AI-HR analyst/OP functionality may be [HR Admin persona or Organizational Psychologist persona]

Tools:

Comment Summaries Qualtrics Assist

The AI Analyst tasks
The AI Customer Service Rep
The AI Researcher
The AI Human Resource Analyst or Organizational Psychologist
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