🌊 Hello, I’m Chris James! I think about discovery questions a lot.
I’m a maker, music producer, and enterprise Solutions Engineer at Coda. Most of my work involves moving into the unknown and creating something new. I’ve learned that asking the right question is often more important than knowing all the answers.
In an ideal world, I would walk into each discovery call with a curated list of questions. But when things get hectic it’s hard to find time to prepare. And for new teammates, it can be a struggle to get up to speed on which talking points land the best.
💡 Observation: teams that share their best discovery questions win more business.
Better questions are the foundation for better conversations with customers, which lead to clearer alignment (and better deals).
Successful AE’s or SE’s all have their go-to discovery questions. They also know the context behind the ask, as well as where it will likely lead the discussion. To effectively share this collective knowledge, a team needs to 1) organize those questions and 2) make them easy to find.
A Coda doc to organize and access discovery questions.
I used Coda to build an interactive doc that organizes discovery questions in a way that feels much more like using an app. It consists of two main parts:
1. Question library, for admins to organize questions