Explore

East Annex - Shift 1

MC: Renee Matsalla

Session 1 (10am)

Kyna Ceschini, Arei Rodelys, Julie Kuhn, Meng Li | Broadening UX Through Service Design

Welcome to Broadening UX Through Service Design.

As UX practitioners, we often focus on designing user-centric products—but what if we thought bigger?

Service design takes that same human-centered approach and applies it to the entire organization—its people, tools, and processes—to create seamless interactions that drive better outcomes.

Joining us today are UX and service design experts from J5 Design:

Areï Rodelys (Aray , a Service Designer passionate about social innovation and creating people-centered solutions.

Julie Kuhn, a UX Designer and complexity buster with a passion for solving tough problems.

Meng Li, a UX Designer and trained anthropologist who creates human-centered, data-informed solutions.

Kyna Ceschini (Kechini), a Digital Lead focused on creating useful, accessible, and meaningful digital experiences.

Please join me in welcoming our group of speakers from J5 Design!

Session 2 (11am)

Mark Heard, Paul Nishikawa | Service Roadmapping in a Product World

Welcome to Service Roadmapping in a Product World.

Today, we’ll dive into how understanding your organization’s core purpose can transform strategic planning.

We’ll move beyond features and products to identify the fundamental activities that deliver value to users, and explore how these shape more meaningful roadmaps.

This session is ideal for UX practitioners who want to align their planning with their organization’s true role and responsibilities—not just its digital products.

We’re joined by two experts:

Mark Heard, Senior Digital Strategist and Service Designer, currently working on digital tools for the Government of Alberta’s Child Care space.

Paul Nishikawa, Product Delivery Lead at the Government of Alberta, with over 25 years of experience in building human-centered digital products and services.

Please join me in welcoming Mark and Paul!

Session 3 (11:30am)

Stella Lee | Emerging Trends: AI and the Future of Work for UX Professionals

Welcome to Emerging Trends: AI and the Future of Work for UX Professionals.

In this session, we’ll explore the impact of AI on the world of work, with a particular focus on how it’s shaping the role of UX professionals.

Our speaker, Dr. Stella Lee, will introduce a framework for AI literacy, emphasizing the competencies most relevant to user experience design, including ethical considerations, human-computer interaction, and adaptive design.

Dr. Lee is the Director at Paradox Learning and an expert in ed-tech and AI strategy.

She brings over 20 years of experience working with high-profile clients, including the United Nations, UNICEF, and the University of British Columbia.

Please join me in welcoming Dr. Lee!

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