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Understanding Conversations
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Understanding Conversations

Rapid Conversation Analytics and Understanding with Coda AI

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Coda AI can be used to help us understand people through the words they use. One aspect of this is understanding customers through conversations such as those that occur in Discourse communities. I spend a lot of time in communities trying to help people and learning from experts.
This template exemplifies the power of Coda AI and almost every facet of a Coda solution. It uses a Pack to read and parse a Discourse conversation. It identifies influential participants and the key topic focus and even attempts to see what the participants may have overlooked. It collects data about the conversation and uses it to make inferences.
This is a tool that helps me understand people based on their interactions. Conversations contain valuable information, and this approach saves me a lot of time when I discover a topic that interests me. It gets me up to speed on the conversation by summarizing, organizing various perspectives, and visually displaying analytics.
This tool can be shaped for use with any conversational content. This example is for one Discourse community. I use it with seven Discourse communities and two other conversational data sources, including a customer survey system.

Quick Start

Click the Drill Down button for any of the example
Coda Community
⁠
topics listed in the table. Enjoy the insights. Or, take in this
six-minute video
⁠
.

Add a New Topic

Find a Coda Community topic you are interested in and copy the URL (
example
⁠
).
Create a new row in the
table
⁠
and paste the URL into the first field (the Topic link field).
As soon as the Drill Down button is enabled, you are ready to enjoy the insights. Note - it can take a few minutes.

Release Notes

Be sure to read
these release notes
⁠
if you copy this solution.

Support my Work

⁠
Donate
⁠
I’m also happy to consult on more complex use cases for Coda AI Live. Reach out anytime. I believe there is a horizon of opportunities to build more advanced applications based on this concept.
⁠
bill.french@gmail.com
⁠
⁠
⁠
970-389-3126
⁠
⁠
Coda Community
0
Topic
Title
Drill Down
i
Refresh
i
Key Question
i
Views
Posts
Replies
Likes
Words
Days Since Last Update
Topic Addressed?
Coda Response
i
Champion Response
i
1
Coda packs vs Apps Script
Drill Down
Refresh
What are the pros and cons of using Apps Script vs. packs to communicate with external APIs, and what is the easiest and fastest solution to implement for a small team?
3087
8
4
6
1155
304 days
Inconclusive
Yes
Yes
2
Access to comments Via the API
Drill Down
Refresh
What are the limitations of the Coda API when it comes to accessing comments, and is there a viable workaround for displaying them in fields?
4627
16
4
13
610
92 days
Yes
Yes
Yes
3
[Closed, Launched] Beta: Page History
Drill Down
Refresh
What are the new version history capabilities in Coda, and how do they allow users to track changes to individual pages over time?
3789
18
6
54
1937
318 days
Yes
Yes
No
4
Launched: New ways to integrate your toolstack into Coda
Drill Down
Refresh
What are the three updates that Coda has introduced to its platform and how do they enhance the user experience?
13441
71
54
186
7044
123 days
Yes
Yes
No
5
I can't edit those "pills" in my formulas
Drill Down
Refresh
What are some suggested methods for editing a formula pill in Coda, according to the conversation between Cristóbal Alarcón, Piet Strydom, Jannis Mürkens, Joost Mineur, and Micah Lucero?
2908
15
11
8
679
310 days
Yes
No
Yes
6
Why Prompts SERIOUSLY Matter
Drill Down
Refresh
What are the challenges in constructing effective prompts for AI, and how can they be overcome?
3694
20
14
16
2555
315 days
Yes
No
Yes
7
Understanding Conversations with Coda AI
Drill Down
Refresh
What is the Conversation Analytics and Understanding template and how does it use Coda AI to analyze and understand conversations on Discourse communities?
3241
11
6
18
1959
265 days
Yes
No
Yes
There are no rows in this table
⁠

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