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Risks, Effects & Mitigations
Table 2
Risk
Effect if it Happens
Mitigation / Handling
Risk
Effect if it Happens
Mitigation / Handling
Employee adoption
Many employees continue queueing → chaos remains.
Add QR codes at counter for quick app access. Allow guest checkout (no login friction). Incentivize app use with priority pickup.
Ram’s learning curve
Ram struggles → wrong statuses, errors, frustration → system abandoned.
Keep UI simple & scannable (large buttons, minimal features upfront). Provide short onboarding guide or quick training session.
Internet failure
Orders/payments can’t sync → system unusable → fallback to verbal chaos.
Build offline cache mode (orders stored locally until net returns). Allow manual walk-in entry in dashboard. Keep cash/UPI fallback.
Peak load capacity
Even with app, cooking bottlenecks → delays, overdue orders, complaints.
Introduce pickup slot caps (max X orders per 15 mins). Show Ram demand forecast. Allow early pre-orders (morning).
Customization overload
Employees add too many variations → slows kitchen, confuses Ram.
Offer limited common customizations. Add “Special Notes” field for exceptions, but minimize edge-case overload.
Payment failures
Order shows in system but money not received → food served without pay.
Flag orders as “Payment Pending” in queue. Allow serve only after confirmation. Provide retry option for failed payments.
Walk-ins
Hybrid chaos: some use app, some don’t → Ram loses track.
Add Manual Order Entry option in dashboard for Ram. Those orders join the same queue for consistency.
Overdue orders
Employees not notified → frustration → food waste.
Highlight Overdue orders in red, pin them top of list. Auto-send reminder notification to Ram + employee.
Scaling beyond 300+ employees
Queue clutters, system slows, Ram overwhelmed again.
Add filters, pagination, search in queue. Use batch analytics to pre-prepare popular items. Future: multi-counter / kiosk support.
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