Index of Design for Spoke
: Design Brief for Texter UI Redesign
and
View of Areas of Further Design Exploration (or Design Briefs)
User
Link
Area
Notes
GitHub Issue(s)
Texter
Dashboard
Optimize for search/scan/filter and organizing for batch handling
Texter
Escalate Conversation
Already implemented, needs visual design
Texter
Tagging
Already implemented, needs visual design
Texter
Stats
Consider ethics of gamification but also give encouragement and numbers to texters
Texter
Virtual Assistant
Admin
Reassignment
Admin
Change Texter Roles
Admin
Off-script message review dashboard
Texter + Admin
Set response character count, hit character count when responding
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