References

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Intentional community design⁠

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Accessible design

⁠

https://stephaniewalter.design/blog/a-designers-guide-to-documenting-accessibility-user-interactions/⁠

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Behavioural insights

Churn:

https://scholar.google.ca/scholar_url?url=https://upcommons.upc.edu/bitstream/handle/2117/104247/DGarcia_etal_resubmit-2016-5-3-v2.pdf&hl=en&sa=X&ei=hBGwZJHhNcWO6rQPqviQkA4&scisig=ABFrs3ymVDx3dkYDI2JcHtbv_E3k&oi=scholarr⁠

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