If the cleaner is live streaming, ensure the entire cleaning session is recorded and take screenshots for the report.
Open VLC media player and check if the live-stream is active:
rtmp://68.183.44.100/live/test
3 Days Before The Clean:
Review Airbnb inventory sheet and send reminder in the #system channel..
1 Day Before The Clean:
Cleaner reminders: (select all that apply)
Job and details reminder.
Inventory collection instructions.
2 Hours Before The Clean:
Duplicate the master report template into the reports folder, inputting necessary customer details.
Check the previous report for any special requirements for the next cleaning, such as additional supplies or extra cleaning tasks.
Communicate with the assigned cleaner, providing relevant information for Airbnb guests or restocking locations, and any specific customer requests.
Before Arriving:
Send a reminder message to the cleaner 30 minutes before their arrival, including notifications about linen/laundry delivery times and contact Prime Contract Laundry on WhatsApp for times/questions.
Request the cleaner to send immediate updates upon arrival, including linen and inventory requirements, and before photos and videos.
On Arrival (At Pickup Location or Cleaning Location):
Confirm the cleaner has checked in on Jobber; if not, instruct them to do so.
Organize the collection of dirty linen/laundry and ensure the cleaner understands the specific requirements.
Note down the check-in time and double-check that you have received all the pictures and documents needed to start making the report.
During The Clean:
Note any damages or maintenance issues in the report.
Check in with the cleaner 30 minutes before the expected completion to monitor progress.
After The Clean:
Ask the cleaner for photos and video after the clean, including inventory of restocking items and linen.
Inform management about the restocking needs.
Mark the cleaning job as completed on Jobber, adjust cleaning times, create and verify the invoice, and ensure all details in the report are accurate before sending it to the customer.
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