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Project Brief

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Andrew Corcoran

Idea

Build a new unified technology portal for WCC’s e-Learning website that will allow teachers across the district to easily find and vote on professional development tools, come together for teacher collaboration via forums, get real-time live chat support, and track other things like tablet invetory, time cards, schedule subs. This portal will allow WCC’s EdTech team to track communication with teachers to better support distance learning.
** WCC stands for West Contra Costa School District.
** West Contra Costa School District has 1700 teachers and serves 30,000 kids (Pre K - 12)

Alignment

From the start of 2020 distance learning has been front and center for every single school across the country. Many school districts have typically resisted technology and investing in digital transformation. Covid19 has accelerated this shift and will force schools to create better distance learning programs. This starts with more funding moving toward EdTech teams and teacher onboarding/support.

Problem

[What's the underlying problem we've observed? Key examples to demonstrate?
How will this create value for our customers?]
We went through the sales discovery process and interviewed teachers in West Contra Costa about their e-Learning website and user experience.
Our music teacher missed the last three weeks of class because he didn't know how to log into the Zoom video! We need a better way to voice problems we run into with tools like Zoom and better access to live coaching sessions!
👍
11
I'm fed up with the district! They have no idea what tools teachers want and how to communicate about the tools nobody uses.
👍
8
WCCSD EdTech team publishes tons of eLearning Docs about new tools they roll out, but teachers don't even know where to find them or what tools are intended for specific grade levels.
👍
7
Teachers are feeling isolated with distance learning. We have no real way to connect with other educators on different grade levels in the district, and remote work has limited teachers to their own grade level pods. It would be awesome if we could feel part of a larger community, interact on a group level that wasn't a 3-hour Zoom meeting.
👍
7
Teachers have no way to keep track of tablets kids take home to use for distance learning. I'm trying to teach kids who don't have access to a computer. There are some kids that we're able to go pick up a laptop from school with their parents, but we have no idea how many kids use school-issued Chromebooks.
👍
5
The EdTech team supports 1200 teachers in our school district. It's impossible to find the right way to communicate and provide support.
👍
4
⁠

Solution Cards (Up-voting)

We came up with solution cards to brainstorm ideas and what features would be most useful in an e-Learning platform that was built on Coda.
👍
2
Our teachers would love it if...
They had a clear and easy way to find content and new tools being published
2
👍
1
In a perfect world, this Doc would...
automate repetitve tasks
1
👍
1
I've always wondered if...
we could use a different tool than the one EdTech team provides
1
👍
0
Given recent changes, it might be the right time to...
create a scoring tool to help Admins allocate more budget toward distance learning computers and software
0
👍
0
Our teachers would love it if...
They could create their own tech stack that fit their teaching style Google classroom is a poor user experience
0
👍
0
In a perfect world, this Doc would...
Help me show my principal that all the 1st grade teachers really hate the Zoom tool even though 7th grade teachers love it.
0
👍
0
Our teachers would love it if...
They could easily find videos of how to use tools in one single location
0
⁠


User-based job or tasks

[What should customer be able to do when this initiative is 'done?'
What job do we think we're solving?]
Teachers can easily track and log professional development hours
Teachers can easily find tools provided by the district and help videos on those tools
Teachers can log and track hours with a digital time card
EdTeach can easily track computer invetory loaned out to kids
Provide a space for teachers to live chat EdTech and Edtech to easily respond
Provide a space for teachers to collaborate on live forums
Provide a space for teachers to share feedback with EdTech Directors
Teachers can upvote and rate new tools and current lessons
Teachers can suggest new e-learning tools for EdTech to buy
Teachers can schedule subs for their class or bring in subs for small student groups

Measurement

[Can we validate or benchmark early in the process?
How are you going to test that we've enabled the user to do X?]
Teacher login, view rates, activity rates, support tickets
EdTech support ticket time, sentimate scores on new roll outs
Website metrics

Non-goals

[What are the related goals we could do but are not going to?]
Twilio text support for EdTech to improve communication
Virtual learning classrooms to replace Zoom video
Google Classroom to replace teacher and kid assignment tracking

Time & Budget

[How long will this take? What resources will this take?]
1 week
1 EdTech Project Manager

Braintrust

[Who are the people in the company that you should look to for guidance or feedback?
How will you engage them in what you're building?]
Teachers
Principals
EdTech Directors
IT Support
School District HR
Parents
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