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Audience

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Retrospective interviews

Goals

What do you want to achieve with this test?
…

Hypothesis

Phase
Hypothesis
Method
Status
Discovery
1
The Brokers main goal is to increase efficiency of work with a loans to gain more profit
Qualitative research
Unclear
Interview
1
​
​
Unclear
⁠

Methodology

Describe the methodology of testing and needed respondents.

Respondents

Group
Name
Methodology
Notes
1
​
​
​
Open
2
​
​
​
Open
3
​
​
​
Open
There are no rows in this table
⁠

Interview

The main goal of the interview is to receive some insights about Broker’s day-to-day life and define the main needs he/she has. To do that we will conduct the series of the exploration interviews where would address some questions to uncover the truth according to the current process of problem-solving.
Note! The interview should build on trust and conversation, not interrogation, so the strict following of the interview script is highly unrecommended. Use the flow instead.
Note! Interview has no dependence on the final UI and can be conducted with Brokers from any group without a risk of Spoil or Creating a biase, however, for economy of their time we could separate them into separate group or decrease their priority of participation in other sessions.

Script

Greetings and small talk for relaxing
…
You don’t mind if we continue our communication for further product improvements?

Results

Hypothesis
Status
1
​
Unclear
No results from filter
⁠
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