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Management Questionnaire
Tax Credit Questionnaire
Section
Question
Response
Software/Technology/Social Media
10
What form of payments do you accept (other than check or money order)? If credit cards, online payments, and/or ACH payments are accepted, what convenience fee is charged to residents?
Money orders and checks. No electronic payments
If credit cards, online payments, and/or ACH payments are accepted, what convenience fee is charged to residents?
N/A
Does your property have a website? If so, what company provides the hosting service?
No website
Does your property use LRO (Lease Rent Option) pricing? If so, what company provides this service?
N/A
What property management system is the site currently using?
Yardi
Are leases stored on-line (cloud filing)? If so, what system?
No
Do you use an answering service for after-hours calls? If yes, who is the service through?
Yes, PTA Exchange, provider will fax messages to community
Are you using Bluemoon and have an active License?
Yes Bluemoon
Does the site have a Facebook, Twitter, Instagram, Pinterest, Craigslist, Snapchat, any other form not listed? If yes who maintains and is amin for them?
No
Does the community maintain the Google My Business account? If yes, who is the admin?
No
Resident Setup:
17
Do you have any resident retention programs in place? If yes, please explain:
Yes, resident activities, provides supportive services monthly, annually, quarterly and sometimes weekly
Are there any evictions in progress? If so, how many?
No
Is there an affordable or tax credit program in place?
Yes
If so, what type of program?
Tax Credit
If so, what are the current rent and income limits, and utility allowances in place (ask for a copy of documents)?
Have a copy of this
What is the current Tenant Selection Plan (ask for a copy)?
Copy received
Is Compliance handled in house or third party?
In House, Mgr, Regional and Vice President
If third party, who is the company and a contact point for them?
What resident services are offered at the site, per the Regulatory agreement?
Supportive Services onsite
What is the frequency, and the point of contact?
What Housing Authorities does the site accept payments from (contact information)?
Nacogdoches Housing Authority and Deep East Housing Authority
Date of last file audit (is there any incorrected actions)?
4/21/2021 and all corrective action was completed, requested copy of the report
When was the last physical inspection by city, (are there any incorrected actions)?
TDHCA completed physical inspection in June 2024 and copy of report has been requested
When was the last physical inspection by TDHCA, (are there any incorrected actions)?
Do you accept rental fees from any non-residents who may rent space, such as garages or storage, but do not live on the property? If yes, please provide a list of all renters and charges
N/A
Do you rent any common area space to a third party that provides services to residents (i.e. counselors, physicians)? If yes, please explain:
Nothing at this time
Are you currently offering concessions? Please explain:
No
Office Setup:
8
Does your property have security alarms, if yes, with who and location of monitoring?
Both clubhouse and Shops - monitored by G&G Lock
Does your property have internet (VOIP) phones?
Yes VOIP - AT&T is internet provider, Byte Time monitors
When are your fire extinguishers/sprinklers due for service (date of last inspection and point of contact for inspectors)?
Extinguishers in every unit, inspected 02/2025
Are there any buildings under fire watch currently due to code compliance (what building and who is monitoring)?
N/A
Are there any outstanding City Code issues (location/course of action being taken to correct the problem)?
None, City inspected 2 weeks ago
Does the property have a clubhouse or a suite that can be rented out?
No
Do you have “No Cash Accepted”, “Photo ID Required to Tour” and Fair Housing signs displayed in the office?
Do you lease the Model or Clubhouse furniture? If yes, through who?
No
Maintenance Setup:
11
Does your property have elevators? If so, do you have a monthly/quarterly service?
No
Do you use master keys?
No
What system is used for housing Keys? If Keytrac, what is the terms of contract?
Keybox, Manual keycode system
Is your maintenance shop equipped with the following? (Circle all that are currently on site): Flammable container storage cabinet, spring-loaded gas can, MSDS Right to Know station, and/or eye wash station.
Are there any current roof issues?
Yes multiple, roofs in need of repair
Are there any current foundation issues, (what buildings)?
None, several erosion issues,
Is your pool heated at all during the year? If so, what months?
No
Does your property own a vehicle used for transporting residents and/or prospective residents? If yes, please explain:
No
Are there any Cap Ex projects that are in progress or pending? If so, please explain:
No - wish list - erosion repairs, roof replacements, gates have been repaired just need to install new software program (door king)
Does the site maintain a warranty log for replacements?
Yes maintains manual warranty log in a binder
What does the maintenance team get the most work orders on?
HVAC repairs, plumbing issues, bldg 14 underground issues
Miscellaneous Setup:
4
Do you participate in any rebate programs, such as energy efficiency? If so, please explain:
No
Do you participate in any recycling programs? If so, please explain:
No
When did you last conduct a full property inspection (including all occupied units)?
07/01/2025
Are there any open lawsuits or claims (including Fair Housing) open against the community? If so, please explain:
None
Employee Setup:
3
Are there currently any employee issues? If so, please explain:
1 Mgr, 1 Maintenance Supervisor
Are there any employees on leave currently? If so, what position?
No currently hiring a new manager and new manager will start 9/27/2025
Are any of the office employees licensed Real Estate Brokers? If so, list names
No
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