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Property Questionnaire
Section
Question
Response
Software/Technology/Social Media
10
What form of payments do you accept (other than check or money order)? If credit cards, online payments, and/or ACH payments are accepted, what convenience fee is charged to residents?
Accept all kinds of payments, except cash. They have a credit card machine in the office. if they pay by credit card over the phone, there is a 3% convenience fee. They use Loft payments for ACH, credit card, and debit card. For checks and money orders, the don’t scan, they do manual deposits, and take them to the bank. Manual deposits for the credit card payments received in office.
If credit cards, online payments, and/or ACH payments are accepted, what convenience fee is charged to residents?
Standard Loft convenience fees, she does not know exactly what those are.
Does your property have a website? If so, what company provides the hosting service?
Catalyst - $26.49 monthly
Does your property use LRO (Lease Rent Option) pricing? If so, what company provides this service?
No
What property management system is the site currently using?
RealPage - Onesite Leasing and Rents
Are leases stored on-line (cloud filing)? If so, what system?
Leases are uploaded to Onesite, but also stored in files on-site.
Do you use an answering service for after-hours calls? If yes, who is the service through?
No, there is a cell phone (AT&T) that he guys carry.
Are you using Bluemoon and have an active License?
Yes, current license is active. TX10102002
Does the site have a Facebook, Twitter, Instagram, Pinterest, Craigslist, Snapchat, any other form not listed? If yes who maintains and is amin for them?
Have a Facebook page, and a resident Facebook page. Penny maintains it and is admin, the email address associated with the page is northwoodluxury@yahoo.com.
Does the community maintain the Google My Business account? If yes, who is the admin?
They do not maintain it.
Resident Setup:
7
Do you have any resident retention programs in place? If yes, please explain:
No.
Are there any evictions in progress? If so, how many?
Yes, unit 16209, writ is being executed today, 4/16/26.
Is there an affordable or tax credit program in place?
No.
If so, what type of program?
Do you accept rental fees from any non-residents who may rent space, such as garages or storage, but do not live on the property? If yes, please provide a list of all renters and charges.
No.
Do you rent any common area space to a third party that provides services to residents (i.e. counselors, physicians)? If yes, please explain:
No.
Are you currently offering concessions? Please explain:
8 weeks free on 14 month leases, and $150 HEB gift card at lease signing.
Office Setup:
8
Does your property have security alarms, if yes, with who and location of monitoring?
No.
Does your property have internet (VOIP) phones?
No, standard phone line with AT&T. 4 lines total.
When are your fire extinguishers/sprinklers due for service (date of last inspection and point of contact for inspectors)?
Annual Inspection was performed in March 2026. No sprinklers in Phase 1, sprinklers in Phase 2. Austin Premier, Martin Babb.
Are there any buildings under fire watch currently due to code compliance (what building and who is monitoring)?
No.
Are there any outstanding City Code issues (location/course of action being taken to correct the problem)?
No.
Does the property have a clubhouse or a suite that can be rented out?
Corporate units can be rented for resident guests.
Do you have “No Cash Accepted”, “Photo ID Required to Tour” and Fair Housing signs displayed in the office?
No.
Do you lease the Model or Clubhouse furniture? If yes, through who?
No.
Maintenance Setup:
11
Does your property have elevators? If so, do you have a monthly/quarterly service?
No.
Do you use master keys?
No.
What system is used for housing Keys? If Keytrac, what is the terms of contract?
Standard Key-Box.
Is your maintenance shop equipped with the following? (Circle all that are currently on site): Flammable container storage cabinet, spring-loaded gas can, MSDS Right to Know station, and/or eye wash station.
No flammable storage cabinet. Come back to this.
Are there any current roof issues?
No.
Are there any current foundation issues, (what buildings)?
No.
Is your pool heated at all during the year? If so, what months?
No. Salt water pool and spa.
Does your property own a vehicle used for transporting residents and/or prospective residents? If yes, please explain:
No. They have a work truck the maintenance team uses.
Are there any Cap Ex projects that are in progress or pending? If so, please explain:
No.
Does the site maintain a warranty log for replacements?
No.
What does the maintenance team get the most work orders on?
Phase 1, appliances due to age. Phase 2, breakers, they are replacing a lot of these currently.
Miscellaneous Setup:
4
Do you participate in any rebate programs, such as energy efficiency? If so, please explain:
No.
Do you participate in any recycling programs? If so, please explain:
No.
When did you last conduct a full property inspection (including all occupied units)?
March 2025, however, they enter every unit every six weeks to clean the air purifiers and change AC filters.
Are there any open lawsuits or claims (including Fair Housing) open against the community? If so, please explain:
No.
Employee Setup:
3
Are there currently any employee issues? If so, please explain:
Issue with Cindy. Cindy is messing up ledgers and is having trouble remembering things, and not performing well. Penny said she had Cindy go to the doctor to check for dementia and Alzheimer's, and Cindy is pre-dementia, so Penny and Charro are covering the slack for her.
Are there any employees on leave currently? If so, what position?
Clara Witten, with her husband. And Pam and Jake Trautloff. No employee discounts.
Are any of the office employees licensed Real Estate Brokers? If so, list names
No.
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