Team Leader JD

A team leader is focused on the well-being of the team and ensuring that the team is well taken care. He is responsible for the efficient functioning of the team and their consistent performance.

Job Description

The Team Leader is responsible for overseeing and managing the staff of a café. Their job description includes promoting staff well-being, creating an efficient work shift schedule, assigning roles and providing training, fostering effective team communication and collaboration, and evaluating staff performance. The Team Leader must be proactive in addressing any conflicts or issues within the team and ensuring compliance with labor laws and regulations. By recognising and appreciating staff members’ efforts and achievements, the Team Leader boosts their motivation and job satisfaction, creating a productive and harmonious work environment.

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Staff Well-being

Foster a positive and supportive work environment by actively promoting staff well-being and morale.

Regularly check in with team members to understand their needs, concerns, and challenges.

Provide guidance, support, and encouragement to staff members during difficult times or when they face personal or professional challenges.

Implement initiatives to promote work-life balance, such as flexible scheduling or wellness programs.

Address any conflicts or issues within the team promptly and fairly, ensuring a harmonious work atmosphere.

Work Shift Scheduling

Develop and maintain an efficient and fair work shift schedule that meets the operational needs of the cafe.

Consider factors such as staff availability, skill sets, and workload when creating the schedule.

Communicate the schedule to staff members in a timely manner, ensuring clarity and addressing any concerns or conflicts.

Monitor and adjust the schedule as needed to accommodate changes in staffing requirements or unforeseen circumstances.

Ensure compliance with labor laws and regulations regarding working hours, breaks, and overtime.

Role Assignment and Training

Assess the skills, strengths, and interests of each staff member to assign them suitable roles and responsibilities.

Provide clear instructions and guidelines for each role, ensuring that staff members understand their tasks and expectations.

Conduct training sessions to equip staff members with the necessary knowledge and skills to perform their roles effectively.

Offer ongoing coaching and support to help staff members improve their performance and develop their skills.

Identify opportunities for cross-training and career development to enhance staff members' professional growth.

Team Communication and Collaboration

Facilitate effective communication within the team, ensuring that information is shared promptly and accurately.

Conduct regular team meetings to discuss updates, address concerns, and foster collaboration.

Encourage open and constructive feedback from staff members, promoting a culture of continuous improvement.

Facilitate teamwork and cooperation among staff members, encouraging them to support and assist one another.

Act as a liaison between the staff and management, conveying feedback, suggestions, and concerns to ensure a productive and harmonious work environment.

Performance Evaluation and Recognition

Conduct regular performance evaluations to assess staff members' performance, provide feedback, and set goals for improvement.

Recognise and reward staff members' achievements and contributions, fostering a culture of appreciation and motivation.

Identify areas for staff development and provide opportunities for training or skill enhancement.

Address performance issues or concerns promptly and constructively, offering guidance and support for improvement

Partnership Management

As a Partnership Manager for The Caffeine Experience, your responsibilities include:

Developing and maintaining relationships with partner organizations

Identifying potential partnership opportunities

Negotiating partnership agreements and contracts

Collaborating with cross-functional teams to ensure successful implementation of partnerships

Monitoring and evaluating partnership performance

Providing regular updates and reports to the management team

Staying up-to-date with industry trends and best practices in partnership management.

Your role is crucial in ensuring the success and growth of our enterprise through strategic partnerships.

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