Cafe Manager

Job Scope

The Cafe Manager oversees all aspects of the cafe's day-to-day operations, including managing staff recruitment, training and development, ensuring exceptional customer service, promoting social impact and community engagement, and managing the financial aspects of the cafe. They must ensure proper procedures and regulations are followed, monitor inventory levels and equipment maintenance, and develop efficient workflows.

⁠

Operations Management

Oversee the day-to-day operations of the cafe, ensuring smooth functioning and adherence to established processes and procedures.

Manage the cafe's physical space, including layout, cleanliness, and maintenance.

Ensure compliance with health and safety regulations and food handling standards.

Monitor inventory levels of caffeinated products, supplies, and equipment, and coordinate with suppliers for timely replenishment.

Implement efficient workflows and systems to optimise productivity and customer service.

To be able to manage the task of the assistant manager and the team leader roles.

Staff Recruitment, Training, and Development

Recruit, hire, and onboard ex-offenders, providing them with employment opportunities and training.

Develop and implement training programs to equip staff with the necessary skills for their roles, including coffee preparation, customer service, and cafe operations.

Provide ongoing coaching and support to enhance staff performance and professional growth.

Foster a supportive and inclusive work environment that promotes teamwork, personal development, and empowerment.

Customer Service and Experience

Ensure exceptional customer service is delivered consistently.

Train and guide staff on providing a welcoming and friendly atmosphere for customers.

Handle customer inquiries, feedback, and complaints in a professional and timely manner.

Continuously seek ways to enhance the customer experience, such as implementing loyalty programs or personalised services.

Build relationships with customers, fostering loyalty and repeat business.

Social Impact and Community Engagement

Embrace and promote the social enterprise's mission of providing jobs and training for ex-offenders.

Collaborate with community organisations, government agencies, and other stakeholders to raise awareness and support for the social cause.

Participate in events, workshops, or initiatives that promote social inclusion and rehabilitation.

Share success stories and impact metrics to showcase the positive outcomes of the social enterprise.

Financial Management

Develop and manage the cafe's budget, ensuring financial sustainability and profitability.

Monitor and analyse financial performance, including sales, expenses, and profitability.

Implement cost control measures to optimise operational efficiency.

Collaborate with the accounts department to manage invoicing, billing, and financial reporting.

Job Scope

Operations Management

Staff Recruitment, Training, and Development

Customer Service and Experience

Social Impact and Community Engagement

Financial Management

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.