New Staff Onboarding

Explore

Jobs available

Barista Trainer

As the Head Barista for our cafe, your primary responsibility is to ensure that our customers are provided with the highest quality coffee and espresso beverages. You will be in charge of managing our coffee bar, which includes preparing and serving drinks.

Create a training program for new baristas that covers the following topics:

Basic coffee knowledge, including types of coffee beans and brewing methods

How to use and maintain espresso machines, grinders, and other equipment

Preparing different types of coffee drinks, such as lattes, cappuccinos, and Americanos

Customer service skills, including how to interact with customers and handle complaints

Cash handling and point of sale (POS) system training

The training program should include a mix of hands-on practice and classroom-style instruction. New baristas should also be paired with experienced staff members for on-the-job training and mentorship. Regular evaluations and feedback should be provided to ensure that trainees are progressing and meeting expectations.

⁠

Daily Task

Your daily tasks will include:

Adhering to cafe barista SOP to maintain coffee standard.

Implementing beverage recipes and menus

Managing inventory and ordering supplies

Training and supervising baristas to ensure consistency in drink preparation and customer service

Ensuring that the coffee bar is clean, organised, and well-stocked at all times

Maintaining equipment and scheduling repairs as needed

Providing excellent customer service, including handling complaints and resolving issues

You will also be responsible for staying up-to-date on industry trends and innovations, attending coffee conferences, and participating in tastings and other events. You will be expected to maintain a high level of expertise and knowledge in all aspects of coffee and espresso preparation, including roasting, brewing, and latte art.

To succeed in this role, you should have a passion for coffee and a deep understanding of the craft of coffee making. You should also have excellent communication and leadership skills, as well as the ability to work in a fast-paced and dynamic environment. A background in hospitality or food service is preferred, but not required.

Objective

To train new baristas and ensure they have the skills and knowledge necessary to provide high-quality coffee and excellent customer service.

Responsibilities

Develop and implement training programs for new baristas, including hands-on training and classroom-style instruction.

Assess new baristas' skills and knowledge and provide feedback on their performance.

Coordinate with the cafe's management team to ensure that training programs meet the needs of the cafe and its customers.

Stay up-to-date on the latest coffee trends, brewing techniques, and customer service best practices to continually improve the quality of training programs.

Maintain training materials and equipment to ensure they are up-to-date and in good working order.

Provide ongoing training and support to existing baristas to help them develop their skills and advance their careers.

Skills and Qualifications

Previous experience as a barista, preferably in a specialty coffee shop or cafe.

Strong communication and interpersonal skills, with the ability to work effectively with individuals at all levels of the organization.

Excellent organisational skills and attention to detail.

Knowledge of coffee brewing techniques, including pour-over, espresso, and cold brew.

Understanding of coffee origins, roasting, and flavor profiles.

Familiarity with customer service best practices and the ability to provide excellent customer service.

Ability to work independently and as part of a team.

Flexibility and adaptability to changing priorities and requirements.

Training Program

The training program for new baristas should cover the following topics:

Basic coffee knowledge, including types of coffee beans and brewing methods

How to use and maintain espresso machines, grinders, and other equipment

Preparing different types of coffee drinks, such as lattes, cappuccinos, and Americanos

Customer service skills, including how to interact with customers and handle complaints

Cash handling and point of sale (POS) system training

Introduction to the cafe and its culture.

Coffee origins, roasting, and flavor profiles.

Coffee brewing techniques, including pour-over, espresso, and cold brew.

Milk steaming and latte art.

Customer service best practices.

Sales and upselling techniques.

Cash handling and point-of-sale system operation.

Evaluation

New baristas should be evaluated on their skills and knowledge in the following areas:

Coffee brewing techniques and quality.

Latte art and milk steaming.

Customer service and sales.

Cash handling and point-of-sale system operation.

Evaluation should be conducted on an ongoing basis, with regular check-ins and opportunities for feedback and improvement.

Conclusion

The role of the Barista Trainer is critical to the success of any cafe. By providing high-quality training and support to new and existing baristas, the trainer ensures that the cafe can provide excellent coffee and customer service to its customers. The trainer should be knowledgeable, organized, and passionate about coffee and customer service, with strong communication skills and the ability to work effectively with individuals at all levels of the organization.

We are looking for a dedicated and enthusiastic individual who is committed to providing our customers with the best possible coffee experience. If you are passionate about coffee and have a desire to lead and inspire a team, we encourage you to apply for this exciting opportunity.

Daily Task

Objective

Responsibilities

Skills and Qualifications

Training Program

Evaluation

Conclusion

Want to print your doc?
This is not the way.

Try clicking the ⋯ next to your doc name or using a keyboard shortcut (

CtrlP

) instead.