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Barista

Matthew Poh
Last edited 330 days ago by Matthew Poh
1. Prepare and serve a variety of coffee and tea beverages to customers.
2. Take customer orders and ensure accuracy in preparation and delivery.
3. Maintain cleanliness and organization of the coffee bar area, including equipment, utensils, and supplies.
4. Stock and replenish coffee beans, tea leaves, milk, syrups, and other ingredients as needed.
5. Operate and maintain coffee brewing equipment, espresso machines, and other related machinery.
6. Provide exceptional customer service by engaging with customers, answering questions, and making recommendations.
7. Handle cash transactions and operate the cash register accurately.
8. Prepare and serve food items such as pastries, sandwiches, and snacks.
9. Follow health and safety guidelines to ensure a clean and safe working environment.
10. Collaborate with other team members to ensure smooth operations and efficient service.
11. Assist in training new baristas and provide guidance as needed.
12. Stay updated on coffee industry trends, new products, and brewing techniques.
13. Participate in regular team meetings and contribute ideas for improving customer experience and business growth.
14. Assist in organizing and participating in promotional events or special coffee tastings.
15. Maintain inventory levels and communicate with the manager regarding any supply needs or issues.
16. Handle customer complaints or concerns professionally and escalate to the manager if necessary.
17. Adhere to company policies and procedures, including dress code and punctuality.
18. Continuously strive to improve skills and knowledge through self-learning and attending workshops or training sessions.
19. Support the social enterprise's mission and values by promoting sustainability, fair trade, and community engagement.
20. Perform other duties as assigned by the manager or supervisor.

Weekly Task List for Barista:

1. Stock Inventory:
- Check stock levels of coffee beans, tea leaves, milk, syrups, and other ingredients.
- Create a list of items that need to be replenished.
- Place orders with suppliers to ensure adequate stock levels.
2. Recipe Maintenance:
- Review and update recipes for coffee and tea beverages.
- Ensure consistency in taste and presentation by following the recipes accurately.
- Make any necessary adjustments to recipes based on customer feedback or preferences.
3. Equipment Maintenance:
- Clean and sanitize coffee brewing equipment, espresso machines, grinders, and other tools.
- Check for any malfunctioning equipment and report it to the manager for repairs.
- Perform routine maintenance tasks, such as descaling machines and replacing worn-out parts.
4. Cleaning and Organization:
- Deep clean the barista station, including countertops, shelves, and storage areas.
- Clean and polish utensils, cups, and other serving ware.
- Organize supplies and ensure everything is in its designated place.
5. Menu Updates:
- Collaborate with the manager to review and update the menu.
- Create new beverage offerings or seasonal specials.
- Update menu boards or digital displays with accurate pricing and descriptions.
6. Staff Training:
- Assist in training new baristas on beverage preparation techniques and recipes.
- Provide guidance and support to ensure consistent quality across the team.
- Conduct refresher training sessions for existing staff to reinforce skills and knowledge.
7. Waste Management:
- Monitor and manage waste, such as coffee grounds, tea bags, and packaging materials.
- Implement recycling and composting practices to minimize environmental impact.
- Educate staff on proper waste disposal procedures.
8. Quality Control:
- Conduct taste tests and quality checks on beverages to ensure they meet the company's standards.
- Seek feedback from customers and address any issues or concerns promptly.
- Continuously strive to improve the quality of beverages through experimentation and innovation.
9. Communication:
- Attend weekly team meetings to discuss any updates, challenges, or opportunities.
- Communicate any stock shortages, equipment issues, or maintenance needs to the manager.
- Collaborate with other team members to ensure smooth operations and efficient service.
10. Documentation:
- Keep records of inventory levels, stock orders, and equipment maintenance.
- Document any recipe adjustments or new creations.
- Maintain a log of customer feedback and suggestions for future improvements.

Daily Task List for Barista:

1. Set up the Barista Station:
- Ensure all necessary equipment, utensils, and supplies are clean and ready for use.
- Check stock levels of coffee beans, tea leaves, milk, syrups, and other ingredients.
- Prepare the espresso machine, grinders, and other brewing equipment for the day.
2. Pre-Opening Preparation:
- Perform opening duties, such as unlocking the store, turning on equipment, and setting up the cash register.
- Prepare the display area with pastries, snacks, and other food items.
- Check the cleanliness and organization of the barista station and surrounding areas.
3. Customer Service:
- Greet customers with a friendly and welcoming attitude.
- Take customer orders accurately and efficiently.
- Provide recommendations and answer any questions about the menu or beverages.
4. Beverage Preparation:
- Prepare and serve a variety of coffee and tea beverages according to customer preferences and recipes.
- Ensure consistency in taste, presentation, and quality.
- Pay attention to details such as milk frothing, latte art, and garnishing.
5. Cash Handling:
- Handle cash transactions accurately and efficiently.
- Operate the cash register and process payments.
- Provide customers with receipts and any necessary change.
6. Cleanliness and Organization:
- Clean and sanitize the barista station, countertops, and equipment throughout the day.
- Wipe down tables, chairs, and other customer seating areas.
- Keep the display area and shelves organized and stocked with fresh pastries and snacks.
7. Stock Replenishment:
- Monitor stock levels of coffee beans, tea leaves, milk, syrups, and other ingredients.
- Replenish supplies as needed to ensure uninterrupted service.
- Rotate stock to maintain freshness and minimize waste.
8. Customer Engagement:
- Engage with customers in a friendly and attentive manner.
- Provide personalized service and build rapport with regular customers.
- Offer information about the coffee beans, brewing methods, or any special promotions.
9. Clean-up and Closing Duties:
- Clean and sanitize all equipment, utensils, and surfaces at the end of the day.
- Dispose of waste properly and ensure recycling and composting practices are followed.
- Secure the barista station, lock up the store, and complete any closing procedures.
10. End-of-Day Documentation:
- Record any inventory adjustments, stock usage, or equipment issues.
- Note any customer feedback or suggestions for improvement.
- Communicate any important information or concerns to the manager or next shift.

Weekly Task List for Barista:
Daily Task List for Barista:
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