AccessXP

Drive more first fills, faster

Current State

Therapy onboarding is unfamiliar, fragmented and impersonal for patients.

#1 complaint from patients is lack of visibility into the medication approval and fulfillment process

30% of PS-enrolled patients never make it onto therapy

25% of patient cases are marked as Lost to Follow Up due to an inability to be reached by phone.

Takes PS teams average of 10 calls and 15 days to get patient to first fill

Key Features

AccessXP proactively navigates patients to first fill with real-time updates, PS agent call coordination, and fulfillment assistance.

Proactive outreach - Reach patients + HCPs with outbound SMS and email

Zero-friction activation - In-browser conversational UX (no app downloads or passwords)

Engagement goals - customize program-specific skills/tasks for users:

State management - When is this goal needed? When is it relevant? Who is it relevant for? How important is it compared to other goals?

Conversation content - What will the user interact with?

Outreach criteria - When’s the best time to reach out to this type of user? What is their preferred channel? Should we group outreach with any other goals?

Home Base - Provide patient and HCPs with a personalized set of engagement goals and conversation history they can return to

Save Contact Card - Increase pickup rates by saving PS agent contact info to contacts

Flexible Integration - Ingest/expose via REST APIs or flat file/CSV (and even eFax/PDF if needed). Integrations with Salesforce or Microsoft Dynamics can be powered by direct connectors, decreasing customer IT effort by 80%+

Analytics and Insights - Real-time insights and outcomes of patient engagement with engagement goals, time to complete each engagement goal, and time to Specialty Pharmacy triage

SupportXP Demos

SupportXP Demos

Patient Welcome and Onboarding

Activation: Outbound SMS/Email Persona: Prescribed Patient Post Hub-Enrollment SupportXP Digital Agent Skills: Patient Navigator introduction and save contact, financial assistance services eligibility and enrollment, program next steps, FAQs, click-to-call

Specialty Pharmacy Referral

Activation: Outbound SMS or Email Persona: Prescribed Patient Post Hub-Enrollment SupportXP Digital Agent Skills: Provide fulfillment next steps, confirm shipment address, click-to-call, save SP contact information, provide FAQs

Patient Consent Collection

Activation: Phone call + Outbound SMS Persona: Prescribed Patient Post-Hub Enrollment SupportXP Digital Agent Skills: Voice agent phone call to collect SMS consent, SMS outbound to confirm consent, integration writeback to CRM

Integration with Agent Workflow

Patient Welcome and Onboarding

DESCRIPTION

Activation: Outbound SMS/Email

Persona: Prescribed Patient Post Hub-Enrollment

SupportXP Digital Agent Skills: Patient Navigator introduction and save contact, financial assistance services eligibility and enrollment, program next steps, FAQs, click-to-call

CLICKABLE DEMO

Will receive SMS after scanning QR code

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Program Welcome and Onboarding QR Code.png

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VIDEO DEMO

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