Improve the user interface to make it more intuitive and user-friendly. This would address the concerns raised by some customers about the clunky interface and difficulty in using certain features.
Provide more extensive training materials to help users understand how to use the product more effectively. This would address the feedback from one customer who found the customer support team helpful but wanted more training resources.
Address bugs and missing features to make the product more reliable and feature-rich. This would address the concerns raised by some customers who found the product just okay or not quite there yet.
I've been using this Saas product for a few months now and I have to say, it's been a game-changer for my business. The reporting and analytics features are top-notch and have helped me make better decisions.