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Remote Interviewing for Teams
Conduct Remote Interviews for Teams
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What If...

A guide to help with situations that may arise during remote interviews. Make a copy and update the content with what works best for your team!
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Who
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Interviewer
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I'm running late for my interview.
Let your recruiting coordinator/recruiter and the current interviewer know that you’e running behind. Make sure the current interviewer knows to spend extra time with the candidate or inform them that the next session might be starting late.
My interview is running long.
Reach out to the next interviewer over Slack to let them know.
I can’t make my interview.
Let your recruiting coordinator know, and try to find a replacement if it’s short notice (ex: interview is in < hour)
I don't see a Zoom link in the invite.
Reach out to your recruiting coordinator/recruiter.
If no response, send the candidate a new Zoom invite via email (you can find their email in the interview kit link in your cal invite.)
Candidate
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I'm on the Zoom call, and the candidate is late.
If there's a previous interview, reach out to the interviewer to see if it's running late.
If there's no interview or the interview isn't running late, ping your recruiting coordinator/recruiter.
The candidate has bad wifi/noisy background.
Troubleshoot if you can:
Ask the candidate to rejoin Zoom
Have the candidate try to call into Zoom using Zoom's phone feature instead of internet audio
See if the candidate can move to a quieter place or somewhere with better wifi
If it's still not working out, kindly let the candidate know it'll be best to reschedule. Reach out to your RC to let them know.
The candidate is having trouble sharing their screen.
Walk the candidate through screen sharing via Zoom. The candidate needs to go to Zoom's toolbar (which is sometimes hidden at the bottom of the screen) and click the 'Share Screen' button. They can choose to either share a specific screen or their whole desktop.
The candidate's audio isn't connected.
If the candidate can't hear you, please use Zoom's chat feature to instruct the candidate to 'Join Audio'.
If the candidate can't hear you and they don't see the chat, please send them an email. You can find their email in the link to the interviewer kit in your cal invite.
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Next Up, check out Tips for scheduling

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Tips for Scheduling
Special considerations for logistics.
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