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TCH Email Requests
Requester
Subject
Notes
Status
Date
Due date
Janet Tapa
INC0247943
A parent gave me info that when she text Y on confirming appointments she gets an error message from 89106. She was unable to confirm appointments through her phone. The error message states that they do not have the correct connection.
Contact Phone:936-321-0808
Pending response from requester, second attempt
Pending
11/1/2022
Nov 13, 2021
Thurston Denise
WELL - Jeremy SSO Access
Pending response from Peter
Pending
11/1/2022
Nov 12, 2022
Thurston, Denise
WELL - Grant ServiceNow Access
Per Linda Corredor, limited licenses available, My access will be granted to Pedro Perret Garza before EOW
Pending
11/1/2022
Nov 12, 2022
Kim Frawner
Flu Vaccine Campaign
Pending response from Betsy regarding reporting
Pending
11/8/2022
n/a
Visit Mode
Pending Response from Tim Tracy regarding if Visit mode is currently sent across interface
Pending
11/3/2022
Stephanie Gallegos
Pending number to be added to EPIC DEP before submitting ticket to WELL
Pending
10/25/2022
Neely, Tonja
Well Health Reports-Center
Thanks for meeting with me. Please include me on the Well Health report distribution list.
Jodi/Rodney/Jen
I met with Sebastian, TCH Patient Contact Center, to discuss Well Health reporting options for the Centers. Sebastian is submitting a request to Well Health for more granular reports. The report criteria requested are listed below but are not currently available.
Report response/confirmation rates by the department to include patient MRNs and visit type
· Confirmation rates
· Attempted
· Undeliverable
· Bad phone number
Response rates by department instead of location (currently both Centers are listed as one location)
· Center response rate compared to system target -The system target for response rate is 60%
· What is the Center response rate compared to the target?
Sebastian provided the attached departments that are sending out appointment reminders. Are appointment reminders needed for all departments below? If so, which ones should we keep? I recommend removing these highlighted departments.
HP GP PATHOLOGY
HP GP HLTH ED COM OUT
HP GP ANCILLARY
HP GP CENTERING PREGNANCY
HP SW CENTERING PREGNANCY
HP SW PATHOLOGY-DUPLICATE
HP SW RADIOLOGY-DUPLICATE
Pending response from WELL Health
On Hold
8/1/2022
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