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Project Specification - Redesign

Project Background

A detailed overview of the problem statement and any supporting links such as website URLs, Figma links etc.
Nestlé Medical Hub is a free resource centre, built exclusively for Healthcare Professionals, to support their professional development journey.
Nestlé Nutrition Online seeks to get more Healthcare Professionals to use their platform in order to educate themselves on multiple medical topics, mainly focusing on infant nutrition. ​

Objectives

How will you know the project was successful once it’s finished?
The main objective is to make this platform as accessible and user friendly as possible to provide Healthcare Professionals with personalised resources based on their needs and expertise.
The design needs to be aligned with the current brand CI and structured in a way that keeps users coming back to the site and use it as a platform to educate themselves by providing users with the essential resources.
Showcase Nestlé Online Nutrition’s resources effectively
Focus on responsive design by having a web app approach
Create a personalised dashboard based on the users needs and behaviour while navigating through the site

Key Milestones

How will you know the project was successful once it’s finished?
Milstone
Due Date
Description
Owner
1
Research & Insights
Fri, Jul 12
Competitor Analysis
User Interviews
User Personas & Stories
Sitemap
Information Architecture
Userflow
Mood boards & Style Boards
Low-Fidelity Wireframes
@Lienke Niemand
2
Design
Fri, Jul 26
High-Fidelity Designs
Responsive
Prototyping
Design System
@Lienke Niemand
3
Go Live
Go Live of site
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Success Criteria

How will you know the project was successful once it’s finished?
Metric
Description
1
Website Traffic
Increase website traffic by 20%
2
User Engagement
Increase page views and time-on-site by 20%
3
Conversion Rate
Increase conversion rate by 20%
4
5
6
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Users

An overview of the users that will be using the digital product?
Type
Description
1
Healthcare Professionals
Healthcare professionals use their specialised training and expertise to identify illnesses, make diagnoses and provide treatment plans. Healthcare professionals may specialise in specific medical vocations, such as doctors, dietitians, occupational therapists etc.
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Initial Ideas
Ideas for how we can improve the platform and user experience
Idea
Description
Reference
Notes
Thumbs up
1
Create a personalised dashboard
2
Dark mode and light mode
3
Modernising the iconography style
4
Simplifying the user flow for easy navigation
5
Track user behavior in order to provide more personalised content
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Requirements

An overview of the requirements of the digital product?
Requirement
Success Criteria
Priority
Notes
Thumbs up
1
As a visitor, I want to experience a visually appealing website that reflects Nestlé Online Nutrition’s brand identity, so that I can immediately recognise the company.
2
As a user, I want an intuitive and responsive design, so that I can easily navigate and access information.
3
As a new user, I want to quickly understand how the platform works by having a seamless user journey.
4
As a user, I want the website to load quickly and perform efficiently, ensuring a positive overall experience and encouraging me to explore further.
5
As a healthcare professional, I want to have access to resources that includes the latest medical information and technology.
6
As a healthcare professional, I want to be able to use this platform as an educational resource that I can easily access via mobile.
7
As a website administrator, I want clear documentation on routine maintenance tasks and content management processes, so that I can efficiently manage and maintain the website post-launch.
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Stakeholders

An overview of the users that will be using the digital product?
Name
Email
Team
Position
1
Lienke Niemand
Design
Product Designer
2
Onthatile Sabasaba
Project Management
Project Management
3
Andrew Kay
Creative Director
Creative Director
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Constraints

An overview of the users that will be using the digital product?
The timeline for the project is restricted to 6 weeks.
The design should follow the current CI of the brand
The website must be designed with a web app approach to make mobile use as user friendly as possible

Assumptions

An overview of the users that will be using the digital product?
Nestlé will provide all the necessary CI elements
The site will be designed with a web app approach for responsive screens
Nestlé will promptly review and approve design mockups, content drafts, and other project milestones to avoid delays.
Nestlé acknowledges the need for comprehensive testing before the website launch, including functionality, usability, and performance testing.

User Questions

User Interview Questions
Question
Answer
Date Answered
By Who
1
Can you tell me a bit about yourself?
2
What is your occupation in the healthcare sector?
3
How long have you been in this role?
4
What resources do you use to help you grow in this role?
5
How easy is it for you to find the information you need on our website?
@Lienke Niemand
6
Have you ever felt lost or confused when navigating our site? If so, can you describe the situation?
@Lienke Niemand
7
Can you walk me through the steps you took to find [specific information/tool] on the website?
@Lienke Niemand
8
What do you think about the overall design and layout of our website?
@Lienke Niemand
9
Is the information provided on our website clear and easy to understand?
@Lienke Niemand
10
Are there any sections of the website where you feel the information is lacking or needs improvement?
@Lienke Niemand
11
Do you face any challenges accessing our website on different devices (e.g., mobile, tablet, desktop)?
12
Would you prefer the website to provide content based on your needs and profession (as listed in your profile)?
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Open Issues and Key Decisions

An overview of the users that will be using the digital product?
Issue
Decision
Decision Approved
Date of Approval
Notes
Decision vote
1
Open
2
Open
3
Open
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