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Skills ladders 2023/24

Skills Ladder: FinOps Manager

FinOps Manager (2023/24)

FinOps Manager (2023/24)

Category

UK salary band

International salary band

Technical (Fix your own bike)

Behavioural (Be yourself)

Manager 0

£58k

25 lakh

Familiar with Quantico template processes

Understands the partner specific processes for the Partners they have taken on

Keeps process documentation up to date

Brings a toolkit of detailed theoretical accounting knowledge but may have limited experience of startup functions

Builds/develops good quality documentation and processes and ensures the FinOps Associates are aware of how to complete their tasks

Displays and communicates both tasks for the week and priorities for the next month

Comfortable contributing to calls with the Quantico partner team (with Associate and Lead, where applicable) and the external partner team (partner point of contact)

Seeks help when it is needed rather than waiting for it be offered and takes action on the knowledge gathered

Understands how issues/problems have been solved to build knowledge

Manager 1

£58k

25 lakh

Comfortable implementing Quantico standard processes e.g. payroll, VAT and adapting these to suit partner needs

Identifies where processes can be improved and implements incremental improvements

Adapts basic processes to specific partner needs

Builds knowledge of partners to a level that key context can be provided to the team, particularly FinOps Associates who may not have regular contact with the Partner

Demonstrates a sound working knowledge of key processes such as VAT and payroll, via ongoing dialogue internally and with the partner and evidenced through prompt and accurate submissions of the relevant items

Demonstrates through maintenance of the partner Coda page (or other), a detailed understanding of ongoing finance priorities and other tasks

Open with the partner and team about their knowledge and current limitations, whilst being able to outline a plan on how to overcome current shortcomings

Uses the knowledge sharing tools available within Quantico such as the AMA channel and FinOps Forum

Communicates Quantico’s offering accurately and positively when required in discussions with partners

Communicates relevant context to FinOps Associates to assist them in understanding tasks and partners better

Uses tools as applicable (such as Coda, Process Street, Slack, etc) to communicate ongoing tasks and priorities to the Quantico team and partner

Manager 1.5

£60k

28 lakh

Articulates the impact on processes and team workload due to changes at the partner

Uses experience across all partners to identify and implement solutions to common issues like expense management, payroll providers, etc

Adopts a mindset of continuous process improvement and is able to demonstrate this across a longer period i.e month to month or quarter to quarter

Picks up and understands software that might previously have been unfamiliar to them

Is able to respond clearly to changing priorities

Builds and maintains partner relationships, being responsible for all BAU and smaller project interactions

Manages challenging situations such as issues with quality of work or scope changes, using the PD channel as required

Actively engages in the upskilling of Associates, ensuring that they understand the context, the “why” and the “how” of partner work

Actively manages and updates project management tools to provide visibility to the team and partners

Manager 2

£64k

31 lakh

Evaluates different potential solutions in a given scenario and advises accordingly, with support as required

Implements complex or non-standard processes (with support from a Lead if needed)

Considers future developments at partners and how processes will need to be developed and/or amended to meet these needs

Comfortable improving and iterating on more specific processes that are already in place by finding ways to make it more efficient

Adds ownership of larger project work to responsibilities and communicates effectively with Partners on progress in addition to any BAU or smaller projects

Builds a team environment that encourages the team to be the best versions on themselves by playing to their individual strengths

Is open and honest about the time taken to complete tasks, particularly where this was longer than expected

Encourages FinOps Associates identify and on areas where they would like to improve and helps facilitate this

Encourages FinOps Associates to review and iterate their existing processes and maintain good quality documentation

Provides an informed view of scope for partners when asked for this

Manager 2.5

£64k

34 lakh

Comfortable researching solutions or software with little to no support

Actively seeks to implement solutions to complex and non-standard process with little or no support

Prepares and plans processes for future partner developments ahead of time so these can be implemented as soon as they are required

Can implement autonomous processes for tasks that are outside of the box

Takes complete ownership of partner relationship, being the key point of contact for BAU, projects and any one off and/or challenging conversations

Promotes a culture of continuous improvement by discussing and recognising individual strengths within the team and fostering an environment where each member can excel

Comfortable advising on best practice as seen across partner portfolio

Identifies opportunities to share responsibilities with FinOps Associates to facilitate development and to help balance team priorities

Confident in discussing scope changes with partners

There are no rows in this table

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*The Manager 0 to 1 move for the International role wouldn’t happen automatically after passing probation (if they are a new joiner and they have a probation period), it would happen after a promotion during a quarterly cycle (similarly for existing team members)

FinOps Manager (archive)

FinOps Manager (archive)

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FinOps Manager [Archive]

FinOps Manager [Archive]

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