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Monthly Catch-up Talk (Staff Name)
1. JD of [Position] (Example)
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1.3. OKR & KPI

2023 Q4 OKR
Key KPI
Name
Definition
Notes
[Quality] profiles addmission number
This includes overseeing acquisition targets by both auto-onboard and sales effort
Based on platform standard alignment, need to align with our quality standard yet the numbers shall be up to company target
Other than ‘hardware wise standard’, stores shall stick with compliance that all stores are operating under company policies
Open
Deal trans number, conversion rate
This will be the result of stores quality enhancement and maintenance
Should not just have overall, but with breakdown, by occupation - districts
Open
Supply and demand equilibrium Maintenance
Based on BA team report, set acquisition target for Acquisition Team
Open
Renewal Rate
Based on the effort of operation team, for example, communication frequency with the stores and helped them to remove their blockers?
Worked with marketing and sales team that stores can find platform useful
Milton would provide a person to upsell more merchants to do more ads
However, Minki should be able to ensure organically renew rate is high by mass communication with stores owner about how to optimize their stores better, education , how to achieve quality stores etc. Build awareness should not be the effort purely by sales team.
Open
Subscription Fee
Based on sales effort / sales pitch
Open
Ads Fee
It is more of AM work, yet Minki shall bring out the topic on how merchants can optimize, and collab with product and marketing team regarding the tools of how we generate demands for users, plus giving service providers enough ads exposure.
Open
Operation Expenses
Monitor the team structure, need to ensure duties are carried out at a lower cost or at least high productivity at reasonable costs
Open
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