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Reported Issues

Reported Issues

Cards

Issue type

Platform

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Status

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When creating their account, the user is able to select their date of birth. However, when the user enters their “personal information” menu (after their account has been created) the DOB does not match with the one they selected. The date of birth shown on the app is a day after the one that was selected by the user.

In this case, the date of birth was established during the onboarding process.

183

Sofia Cortes

DOB.png

Sometimes, when the user enters the app, it crashes and it does not allow the user to visualize the main menu or anything. Sometimes, this crashing continues even after closing and opening the app and suddenly it works again.

183

Sofia Cortes

AppCrashing183.mp4

Once the user has placed an order, the order details screen show the aproximate time when the order will be ready. However, this time does not match with the time in which the user is making the order.

In the example showed in the screenshots attached, the order was placed at 3:09 PM, but the time shown as when the order will be ready is 01:21 PM (almost two hours prior to when the order was placed).

170

Sofía Cortés

DifferentOrderTime.png

(This also happens in the 181 iOS version)

When the user places a pickup order for a later time, this order starts to be created immediately; instead of being prepared later so that the user can pick it up in the scheduled pick up time.

183

Sofia Cortes

ScheduledPickUpTime.png

ScheduledOrder.png

ScheduledPOS.png

When opening the app, the user visualizes everything in English (shown in blue), even when the app has been configured to be seen in Spanish (shown in red).

This is solved when clicking again on the Spanish button inside the “App language” section.

184

Sofia Cortes

SelectedLanguageSpanish.png

Spanish.png

(this issue also happens in the iOS version)

181

Sofia Cortes

failed credit card.png

(this issue also happens in the iOS 170 version)

170

Sofía Cortés

PickUpOrder.png

(this issue also happens in the iOS 174 version)

When selecting a restaurant to order from, the user can visualize three buttons on the upper pat of the locations, where they can choose Nearby, Previous and Favourite stores. However, these three buttons appear in English when the app is configured to be shown in Spanish. (these translations cannot be modified from Marketplate)

179

Sofia Cortes

Nearby-previous-fav.png

(this issue also happens in the 174 iOS version)

When a user has selected their order and heads to they Payments menu, they can select to add a coupon/reward. However, if they don’t have any available coupons/rewards, the text shown on screen is shown in English when the app has been configured to be used in Spanish.

179

Sofia Cortes

RewardsPayout1.png

CouponsPayout.png

Google sign-in registration issue on iOS

Steps: select email to register from “chose an account” on google

181

Onboarding

WhatsApp Video 2026-03-04 at 22.14.59 (1).mp4

(This issue also happens in iOS 181 version)

183

Sofia Cortes

PickUpOnlyStore.png

DriveThruCurbSideOptions.png

google sign in not working on 181, cliking on email of google listed emails not actiooning enything. See video

user already registered

181

Onboarding

WhatsApp Video 2026-03-04 at 22.16.02.mp4

(this also happens in the 174 iOS version)

In the main menu, the user can visualize the “My promos” section. Currently in this section, the user can visualize a 20% coupon. However, this coupon can’t be used (does not work) and it had been previously removed, but it showed up again.

179

Sofia Cortes

Coupon20.png

When placing an order and selecting the table ordering option, the user cannot press the “Start order (Comenzar pedido)” button, since it is shown in the lower part of the screen and the Android lower buttons are shown “in front” of the yellow button, not allowing the user to click on it.

176

Sofía Cortés

Button Table Ordering.png

(this issue also happens in the 174 iOS version)

When the user selects a location to order from, they can choose to share their location in order to visualize the distance to the nearest store. However, the distance is shown in miles. In Mexico, the most commonly used measurement is the decimal metric system, so the distances shown in app should be shown in kilometers.

179

Sofia Cortes

AndroidMiles.png

iOS Miles.png

(this issue also happens in the iOS 170 version)

In the “Personal Information” section, the user can visualize the date of birth chosen during the onboarding process. However, the month of this date is shown in English even though the app is configured to be in Spanish.

170

Sofía Cortés

DOB month.png

(this issue ONLY happens in iOS)

When a user selects a restaurant to order from, they can visualize the available hours of every store. This is shown as “OPENED until 11:59”. However, the word “until” is shown in English when the app has been configured to be shown in Spanish.

174

Sofia Cortes

Until1.png

Until2.png

MarketplateUntil.png

(this also happens in the iOS 180 version)

180

Sofia Cortes

AppCrashing.mp4

After a user has placed an order, they receive an email showing the details of their order. In this email, the user can visualize the date in which the order was placed. However, the month in this date is shown in English even if the rest of the email is shown in Spanish.

180

Sofia Cortes

EmailMonth.png

After a user has placed an order, they receive an email showing the details of their order. In this email, the user can visualize a link to the Carl’s Jr website along with the sentence “To contact us, visit https://carlsjr.com.mx”. In this sentence, the word “visit” has been made part of the hyperlink containing the Carl’s Jr website

180

Sofia Cortes

VisitWebSite.png

Missing stores, missing rewards on the first level (3,000 stars) and still some words are in english when in marketplate are in spanish

149

Betty

WhatsApp Image 2026-01-15 at 5.08.22 PM (3).jpeg

WhatsApp Image 2026-01-15 at 5.08.22 PM.jpeg

WhatsApp Image 2026-01-15 at 5.08.21 PM.jpeg

(This issue also happens in iOS 170 version)

170

Sofía Cortés

AutoServicio.png

DriveThru.png

DriveThruPreparingOrder.png

Please hide the Gift Cards menu from the App. We are not going to use this feature for the next couple of months.

170

Carlos Quintana

In the Rewards’ details screen, the user can visualize the different offers that said user is entitled to. In the lower part of the screen, the user can visualize a small text that shows the support email where the user can ask for assistance. However, the email that is displayed is not the correct one. This email should be soporte@happystar.mx, instead of support@carlsjr.com

156

Sofía Cortés

SupportEmail.png

Description of Issue

Despite having a large number of points and being eligible for any reward, the Classic Burger does not appear in the rewards ladder at Level 3 (9,000 points).

150

Michel

16-2.jpeg

16-1.jpeg

mstsc_FS9fOa2rX2.png

16-3.jpeg

(this issue also happens in the 153 iOS version)

When selecting a past transaction in the “Transaction history” section, the user is able to rate their order experience by clicking on the button “Rate my order experience”.

149

Sofía Cortés

UnableToRate.png

neither workflow from push not ater order or going through transactions history, is allowing to rate experience. See attached error

153

Rate your experience is not working

WhatsApp Image 2026-01-19 at 23.45.46 (1).jpeg

WhatsApp Image 2026-01-19 at 23.45.46.jpeg

Rate experience not working , see attached screnshots

from push notification workflow, and when going through transactions history, the “rate your expetience” is not working, see attached error

153

Rate experience not working , see attached screnshots

WhatsApp Image 2026-01-19 at 23.45.46 (1).jpeg

WhatsApp Image 2026-01-19 at 23.45.46.jpeg

Inside the Profile menu, where you can select the language (App Language) the label “Spanish” must appear as “Español” when the spanish is selected.

148

Carlos Q

In the Profile menu, when selectin “Rate our App” (Califica nuestra app) with spanish as language selected, the text input shows the message “Tell us more about how we did it” but it must be translated to “Danos tus comentarios de cómo lo estamos haciendo”

148

Carlos Q

translation missing

149

Onboarding

translation missing.png

When creating an order that includes a combo, the total of the order is incorrect.

Select the Category Big Angus Burger Combos→ Select the product El Diablo Big Angus Burger Combo - The price on the App is 235.00 Pesos, The app the ask for Sides, select Francesa Chica — Select Bebida → Soda chica —>Sabor Sprite. The app shows a yellow boton ADD with a total for $406, the sides choosed are the combo default, they doesn’t increase the combo price.

121

Josue Rodriguez

Combo order incorrect total.jpg

Combo order incorrect total payment.jpg

After completing an Order we identified that the app is adding a tax, in our stores all the menu item prices on menu already include their respective tax, adding a tax after subtotal will create an incorrect total.

121

Josue Rodriguez

Order adding a tax after subtotal.jpg

Issue: Products disabled in the Simphony menu on Deliverect are still appearingHow to as available for ordering in the application, unlike RES 3700 where they no longer appear.

149

Michel

14-1.jpeg

14-2.jpeg

Issue: PWhen building an order, before reaching the payment screen, there is a “Complete Your Order” section.

In this section, items such as fries and soft drinks appear, which makes sense as suggestions when ordering individual items. However, combo side items priced at $0 are also being displayed.

149

Michel

14-5.jpeg

14-3.jpeg

14-4.jpeg

Description of Issue

During a validation session with Vaghula, an issue was identified in the Marketplace / Mobile App related to modifier selection for combo products.

146

John

image (7).png

Description of Issue

During a validation session with Vaghula, a critical issue was identified related to combo products where modifier pricing and modifier data are not being correctly processed.

146

John

image (10).png

image (9).png

The user visualizes the screen that shows his complete order. He has added two “normal” items from the menu and one redemption/reward item. Both items from the menu have the correct price next to them; however, the redemption item shows its normal price even when the user has clicked the “Apply” button below the redemption item. The cost of the redeemed item is also added to the total sum of the user’s order.

121

Daniel Casiano

Suma articulo redimido.jpeg

Favor de cambiar el logo para iOS y Android de la app de Carl’s Jr. México

135

Betty Navarro

CarlsJr-CarlsJrMexApp-LogoAndroid.png

CarlsJr-CarlsJrMexApp-LogoIOS.png

When the user tries to pay its order, the app crashes and closes. (The app crashing during the payment process has happened in both iOS and Android systems).

121

Daniel Casiano

Crash app.jpeg

Whenever the user selects a redeemable product for its order, the app crashes and closes.

121

Daniel Casiano

Crash app.jpeg

Incorrect order status on the app when the order fails to be injected on deliverect or pos.

Order failed: The order # 3176829 was processed correctly on the app but received an error from deliverect, status Failed. The app doesn’t update with the error and shows several minutes after the status order confirmed. We received a notification by email that the order was cancelled, but as today on the app still appear as order confirmed.

121

Josue Rodriguez

Order failed to be injected on Deliverect.jpg

Order failed Deliverect error evidence.jpg

Order Cancelled email notification.jpg

Order failed due to deliverect tunnel issue.jpg

wrong name on the registration form → Pollo Campero, instead of Carls Jr

121

Onboarding

Screenshot 2025-12-10 215628.png

display issue, see image attached

121

Onboarding Spoonity

Screenshot 2025-12-11 183609.png

display issue

121

Onboarding Test

Screenshot 2025-12-11 183609.png

Currency Points is not showing future expiries on the app. Please you can test with user

onboarding@spoonity.com⁠

Password1. Screenshot of the app attached should should display the next expiring points like the image attahced .

149

Juan Pablo

image (257).png

image (258).png

Screenshot 2026-01-20 163854.pngdffewwf.png

Description of Issue

Continuity, Combo Modifiers – Pricing Transparency Issue (iOS)

149

Michel

12-6.jpeg

12-5.jpeg

12-4.jpeg

12-3.jpeg

12-1.jpeg

12-2.jpeg

13-1.jpeg

13-2.jpeg

(This issue also happens in the 149 Android version)

In the Wallet Balance menu, the user can visualize different amounts of money they can put into their digital wallet. However, these options vary from $20 to $100 MXN ($1 USD to $5 USD).

153

Sofía Cortés

WalletAmounts.png

(this issue also happens in iOS 151, and a little differently in iOS 153)

149

Sofía Cortés

AreYouSure153.png

AreYouSure149Android.png

Captura de pantalla 2026-01-20 a la(s) 11.39.41 a.m..png

The texts in the pop-up screen “Did you collect?” show up in English even though the app is being used in Spanish.

This text cannot be modified in Marketplate since there is no label for it.

149

Sofía Cortés

DidYouCollectAndroid149.png

MarketplateDidYouCollect.png

(this issue also happens in the Android 149 version of the app)

153

Sofía Cortés

DOB.png

shared image.jpeg

shared image (1).jpeg

After the user has placed and payed for its order, they can visualiza the order status from the home screen. These include “Order confirmed”, “Preparing order” and “Ready to pickup”.

All these texts are shown in English even if the app has been configured to be in Spanish. These texts have similar labels in Marketplate; but even when those have been translated, the texts in the app remain the same.

149

Sofía Cortés

PreparingOrder.png

ReadyForPickup.png

Captura de pantalla 2026-01-20 a la(s) 5.27.04 p.m..png

history is not displaying reloads , it should. User

onboarding@spoonity.com⁠

Password1 . See attached video (app evidence) and screenshots (spoonity dashboard evidence)

154

history is not displaying reloads

recrrg historia .png eee.png

recrrg historia .png

history is not displaying reloads , it should. User

onboarding@spoonity.com⁠

Password1 . See attached video (app evidence) and screenshots (spoonity dashboard evidence)

154

history is not displaying reloads

recrrg historia .png eee.png

recrrg historia .png

rgrehgrehe.png

gwregrgewrgewrg.png

Wallet balance text does not update according to MP setup

154

Wallet balance text does not update according to MP setup

translation issue .png

wallet balance .png

Reloads, popup texts are in english, not spanish

154

Reloads, popup texts are in english, not spanish

cfwfq.png

(this issue also happens in the 153 iOS version)

149

Sofía Cortés

WalletBalanceEnglish.png

WalletBalanceMP.png

(this issue also happens in the 153 iOS version)

149

Sofía Cortés

Scan.png

ScanMP.png

When the user order one of the reward items and is able to select it because they have enough stars to do so, they visualize the following text in the Payment screen:

“Payment is covered”. This text is shown in English even when the app is configured to be used in Spanish.

153

Sofía Cortés

PaymentIsCovered.png

Captura de pantalla 2026-01-20 a la(s) 6.25.43 p.m..png

(this issue also happens in the 149 Android version)

When the user selects to pay its order by using their Wallet balance, they visualize the following text:

153

Sofía Cortés

WalletEnabled.png

Captura de pantalla 2026-01-20 a la(s) 6.29.47 p.m..png

(this issue also happens in the 149 Android version)

When the user adds item(s) from the menu of a certain store, they can visualize the available methods of pickup in the top part of the screen. In the Carls Jr - Junior Foods Lab - Pixel location, the available method for pickup is the following:

153

Sofía Cortés

PickUpOnly.png

(this issue also happens in the 149 Android version)

When the user is about to complete their order, in the Payout menu they can visualize the pickup method they have selected for their order. If they select the in-store pickup, they visualize the following text:

153

Sofía Cortés

InStorePickup.png

(this issue also happens in the 149 Android version)

When the user has placed and payed for their order, they can visualize the different methods they can choose to pickup their order. However, the stores display a drive-thru option, which should not be present in the app because it is a method that will not take part in the app functionalities.

153

Sofía Cortés

DriveThru.png

ChangeDriveThru.png

(this issue also happens in the 149 Android version)

In the “Personal information” menu, the user is able to change their email address and phone number. However, when clicking on these fields to change the data, the pop up that appears is in English; while the app is configured to be used in Spanish.

153

Sofía Cortés

ChangeEmail.png

ChangePhoneNumber.png

ChangeInfoMP.png

HIDE WALLET (Billetera)

156

Carlos Quintana

(this issue also happens in the iOS 174 version)

179

Sofía Cortés

shared image (2).jpeg

labs as guest.png

Differences between web app and mobile app with the same app version

149

Betty

WhatsApp Image 2026-01-15 at 5.08.22 PM (1).jpeg

WhatsApp Image 2026-01-15 at 5.08.22 PM (2).jpeg

Captura de pantalla 2026-01-15 a la(s) 4.38.02 p.m..png

Captura de pantalla 2026-01-15 a la(s) 4.38.57 p.m..png

WhatsApp Image 2026-01-15 at 5.10.32 PM.jpeg

The user visualizes the screen that shows his complete order. He has added two “normal” items from the menu and one redemption/reward item. Both items from the menu have the correct price next to them; however, the redemption item shows a price of $0.00 even when the user HAS NOT clicked the “Apply” button below the redemption item.

121

Daniel Casiano

Producto en $0 DC.jpeg

Rate experience push notification is not opening the rate experience popup.

149

Onboarding

WhatsApp Video 2026-01-27 at 23.45.18.mp4

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