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Product weekly Metrics

Product metrics data points and details

Onboarding
The referral URL
This data point will help us defining which our marketing channels are more profitable
where the user is coming from
is he a paid customer?
conversion rate
once a user has signed up for trial.
Activation rate
Feature usage rate
Service
Service Creation
Definition: Number of new services created by Super Admins and Admins.
Metric: Total Services Created / Total Active Admin Users
Service Type Distribution:
Definition: Breakdown of the types of services created.
Metrics:
One-time Payment Services: Total One-time Services Created / Total Services Created
Subscription Services: Total Subscription Services Created / Total Services Created
Monthly Subscriptions: Total Monthly Subscriptions Created / Total Subscription Services Created
Yearly Subscriptions: Total Yearly Subscriptions Created / Total Subscription Services Created
Daily Subscriptions: Total Daily Subscriptions Created / Total Subscription Services Created
Weekly Subscriptions: Total Weekly Subscriptions Created / Total Subscription Services Created

MRR 100
Service Purchase Rate:
Definition: Number of services purchased, segmented by purchase source.
Metrics:
Purchases from Client Login: Total Purchases from Client Login / Total Services Purchased
Purchases from Catalog: Total Purchases from Catalog / Total Services Purchased
Orders
Total Orders Created:
Definition: Number of orders created by all users.
Metric: Total Orders Created
Tracking Method: Log each order creation event with timestamps and user IDs.
One-time Orders:
Definition: Number of orders created as one-time purchases.
Metric: Total One-time Orders Created / Total Orders Created
Tracking Method: Identify order types during the creation process and log as one-time or subscription.
Subscription Orders:
Definition: Number of orders created as subscriptions.
Metric: Total Subscription Orders Created / Total Orders Created
Tracking Method: Identify order types during the creation process and log as one-time or subscription.
Subscription Types:
Monthly Subscriptions: Total Monthly Subscriptions / Total Subscription Orders Created
Yearly Subscriptions: Total Yearly Subscriptions / Total Subscription Orders Created
Daily Subscriptions: Total Daily Subscriptions / Total Subscription Orders Created
Weekly Subscriptions: Total Weekly Subscriptions / Total Subscription Orders Created
Manual Orders:
Definition: Number of orders created manually by Super Admins, Admins, or PMs.
Metric: Total Manual Orders Created / Total Orders Created
Tracking Method: Log orders created manually and differentiate from those created through the catalog or automated processes.
Forms
Services with Intake Forms:
Definition: Number of services that have intake forms associated with them.
Metric: Total Services with Intake Forms / Total Services
Tracking Method: Log each service creation and check if an intake form is associated with it.
Services with Order Forms:
Definition: Number of services that have order forms associated with them.
Metric: Total Services with Order Forms / Total Services
Tracking Method: Log each service creation and check if an order form is associated with it.
Components Usage Rate of Intake and Order Forms:
Definition: Frequency of different components being used in intake and order forms.
Metric: Component Usage Count / Total Forms Created
Tracking Method: Log the usage of each component type when forms are created or edited.
Invoice
Manual Invoices Created:
Definition: Number of invoices created manually by users.
Metric: Total Manual Invoices Created
Tracking Method: Log each manual invoice creation event with relevant metadata (e.g., user ID, timestamp).
Frequency of Invoice Section Usage:
Definition: Number of times users access and interact with the invoice section.
Metric: Total Invoice Section Accesses / Total Active Users
Tracking Method: Log each access to the invoice section and track user interactions within the section.
Invoice Settings Usage:
Definition: Frequency of interactions with the invoice settings.
Metric: Total Invoice Settings Changes / Total Active Users
Tracking Method: Log each change made in the invoice settings, including template selection, logo updates, title changes, note additions, color changes, and field visibility settings.
Workspace setting
Custom Domain:
Definition: Number of users who are using custom domains.
Metric: Total Users with Custom Domains
Tracking Method: Log each activation and usage of custom domains with relevant metadata (e.g., user ID, timestamp).
Custom Email:
Custom Email Setup:
Definition: Number of users who have set up custom email addresses.
Metric: Total Users with Custom Email Setup
Tracking Method: Log each custom email setup event with relevant metadata.
Custom Email Templates:
Definition: Number of users using custom email templates.
Metric: Total Users Using Custom Email Templates
Tracking Method: Log each interaction with custom email templates, including creation, editing, and usage.
Payment Methods:
Definition: Distribution and frequency of different payment methods used by users.
Metric: Payment Method Distribution
Tracking Method: Log each payment method setup and usage, capturing relevant metadata (e.g., user ID, payment method type, timestamp).
Proposals
Proposals Created:
Definition: The total number of proposals created by users.
Metric: Total Proposals Created
Tracking Method: Log each proposal creation event with relevant metadata (e.g., user ID, timestamp, proposal ID).
Proposals Received:
Definition: The total number of proposals received by users.
Metric: Total Proposals Received
Tracking Method: Log each proposal received event with relevant metadata (e.g., user ID, timestamp, proposal ID).
tickets
Tickets Created:
Definition: The total number of tickets created by users.
Metric: Total Tickets Created
Tracking Method: Log each ticket creation event with relevant metadata (e.g., user ID, timestamp, ticket ID).
Tickets with Orders:
Definition: The total number of tickets that are associated with an order.
Metric: Total Tickets with Orders
Tracking Method: Log each ticket that is linked to an order, capturing relevant metadata (e.g., order ID, ticket ID).
Tickets without Orders:
Definition: The total number of tickets that are not associated with any order.
Metric: Total Tickets without Orders
Tracking Method: Log each ticket that is not linked to an order, capturing relevant metadata (e.g., user ID, ticket ID).
Files
how many users are creating new folders
upload frequency
upload size
% of file types
Integrations


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