Custom Domain and Custom email will be on the same package.
Purpose: Enable users to send emails from their custom email addresses directly through our platform, enhancing brand consistency and trust.
Goals:
- Provide a seamless setup process for using custom email addresses.
- Ensure secure and reliable email delivery.
Functional
Allow users to register their custom email address with the platform.
each workspace will have one email.Custom email can be multiple
Implement verification process for the ownership of the custom email address.
Provide SMTP/IMAP configuration settings to integrate custom email services.
Enable users to compose and send emails from the platform using their custom email address.
Support secure authentication methods (e.g., OAuth 2.0) for email service providers that require it.
Implement a fallback mechanism for email delivery failures.
Non-Functional
User-friendly setup interface.
Ensure email delivery within 3 minutes of sending.
Adhere to email security standards (e.g., SPF, DKIM, DMARC) to minimize the risk of emails being marked as spam.
Scalable infrastructure to support a growing number of users and emails.
Setup and Configuration Steps (For Developers)
Email Address Registration & Verification:
- Users enter their custom email address.
- Send a verification email with a unique link or code to confirm ownership.
SMTP/IMAP Configuration:
- Provide fields for SMTP and IMAP server details: Host, Port, Username, Password, and Encryption (SSL/TLS).
- Include instructions for common email providers and links to their documentation.
Authentication Integration:
- For providers supporting OAuth 2.0, integrate the OAuth flow to request email sending permissions.
- Store access tokens securely and handle token refreshes.
Email Sending Functionality:
- Develop a feature for composing emails in the platform with options for subject, body, attachments, etc.
- Utilize the configured SMTP details for sending emails.
5. Delivery Failure Handling:
- Implement logic to retry sending emails when temporary issues are encountered.
- Notify users of permanent failures and suggest troubleshooting steps.
User Stories
As a business owner, I want to send emails from my business email address through the platform to maintain a professional image.
As a marketer, I need to ensure emails sent from the platform reach the inbox and not the spam folder, maintaining our reputation.
As a developer, I require clear configuration steps and secure authentication methods to integrate custom email services without compromising security.
Want to print your doc? This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
Custom email setup