Integration with Google ASR \ TTS in the voice connector: now in the Voice Box API connector, speech recognition and generation are available using Google's service.

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Fixed a bug that caused not all intents to be displayed in the Chat history reports of various agents.

3.118.1

Voice API Connector

A new connector allows bots to be output to various voice channels.

ASR settings tab is where the settings for receiving the bot user's voice are set, and the TTS settings tab is for the bot's voice generation settings.

Sending only text messages from the text and slotfilling slots is supported.

When there are buttons, attachments in the scenario, passing through these slots is recorded in the analytics, but nothing is actually sent to the channel.

It may happen that the scenario stops at the buttons (the buttons themselves are not delivered to the bot user) and the bot user ‘clicks’ on a button by calling its label.

Change Chat mode slot closes the dialogue and does nothing in the channel.

⁠

Fixed a bug where messages were not reaching WA Edna CC.

3.118.0

Technical improvements

August 2024

3.117.0

Widget font color

Changing color of the widget font is now available

Fixed Microsoft Teams connector

3.116.0

Vocabularies in the Thai language

Entity recognition in Thai language vocabularies is now available

Facebook Connector

The ability to display the Agent on Facebook directly has been implemented

3.115.0

First stage of orchestration

Projects are now called folders.

Each existing agent becomes a project, inside which the agent is located.

At this stage, there can only be one agent in the project.

New project creation/settings panel.

⁠

New design of project content.

⁠

New agent creation/settings panel.

⁠

Channels are moved to a separate tab within the project.

⁠

Training and publishing are separated — training no longer updates the agent in channels, but it can be tested in debug. Publishing the trained agent is now a separate action that you can take after training and testing the agent in debug.

Agent versioning: there are three versions of the agent, each of which can be exported as a configuration file, saved on your computer, and uploaded to botbuilder when needed:

⁠

Scenario version in botbuilder;

Trained agent version, active in the debug channel;

Published agent version, active in the other agent channels.

New URL page addresses:

Registration page

Account login page

Botbuilder page

3.114.3

Updated Jivo connector for correct handling of files sent by the bot user

Fixed a bug where not all line break characters were considered in the widget and all multiple spaces were replaced with single spaces

July 2024

3.114.2

Fixed a bug that prevented the mailing from being sent if an "unexpected" response was received and the scenario did not transition to any branches

Fixed incorrect names and validation of Microsoft Teams channel fields

Improvements to the 360Dialog (cloud) connector

3.114.0

Ability to create a custom widget for displaying the Agent on the site directly

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For information on widget configuration see

Widget⁠

Accelerated analytics work

Cloud 360dialog

Added a new 360Dialog (cloud) connector

Technical improvements in the work of synonym recognition

Technical improvements in the work of NLU

Fixed a bug that prevented line breaks from being transferred from the Text slot to the Jivo channel

3.113.0

Fixed a bug that caused Agent training with dictionaries to overload, leading to Platform crashes

Fixed a bug that prevented viewing analytics or receiving reports with incorrect data if the requested period included downtime

Fixed a bug that resulted in empty or incomplete data on mailings in Chat History

3.112.2

Fixed a bug that prevented agent_usage reports from coming in if requested immediately for multiple agents, when one of them had no communication for the period

Updated audit system for the 1st stage of orchestration

3.112.1

Fixed a bug that prevented markdown from working when sending text with markdown before buttons in the Jivo widget.

3.112.0

Removed the ability to export analytics from the old audit system

Now, reports from the new audit system are exported by pressing the export buttons.

⁠

Fixed a bug that caused bots not to respond in activated Viber channels

Fixed a bug that ignored stop slots after deactivating VK and reactivating

Fixed a bug that caused the advanced search panel in the bot builder to be shifted

Fixed a bug that prevented mailings with images in the header from going through Edna Pulse

June 2024

3.111.1

Fixed a bug that limited the size of the request body in Notification to 5 KB. The limit on the size of the request body in Notification is now 100 KB

3.111.0

Added Arabic language recognition

Now you can set Arabic language NLU when creating an Agent. The quality of recognition is yet to be tested and improved, it's an ongoing process.

Technical improvements in NLU slot recognition

Fixed a bug where bot messages were not sent in new Livetex channels

3.110.2

Fixed a bug that caused errors when clicking “Show reports” with data for a period including Platform downtime

Fixed a bug that caused errors when using the resolved checkbox in analytics tables

3.110.0

Technical improvements

May 2024

3.109.0

Line messenger connector

Implemented the ability to display an Agent in the Line messenger directly.

Fixed a bug in viewing the active dialogue count in the agent card

Fixed a bug where a chat in Chat2Desk was opened and not closed if it was opened by a mailing without specifying an operator id

Fixed a bug where the channel_reply_to variable value was not updated in Telegram in the absence of a reply to a message

3.108.0

Added recognition of the Kyrgyz language

Now you can set Kyrgyz language NLU when creating an Agent. The quality of recognition is yet to be tested and improved, it's an ongoing process.

Fixed a bug where channel variables were not updated when the value was null

Fixed a bug where the passage of slots and stop slots was incorrectly registered in analytics reports if the Script branch was passed twice

Fixed a bug where the active dialogue counter on the agent card was not working

Fixed a bug where exporting/importing a dictionary reset the language to Russian

Fixed a bug where billing counters were not working

Fixed a bug where dictionaries were not exported from the dictionary list

Fixed a bug where the order of replies and their times in the reply table on the analytics tab were incorrectly displayed

3.107.0

Added the ability to delay sending an external request using the er-delay header

Added token generation and copying buttons in the Jivo channel.

Clicking the Copy this token button copies the token to the clipboard.

Clicking the GENERATE NEW TOKEN button generates a new token in the Jivo token field.

Fixed incorrect field name and placeholder in the Chat2Desk channel panel

Fixed a bug where incorrect values were counted in the New chats in the Agent usage reports

Fixed a bug where a record was not created in the Chat History report for creating a chat if the chat was created when sending a mailing

April 2024

3.106.0

Changes in the spell-checking service: now numbers are not processed by the service and remain unchanged.

Technical improvements in NLU operation

Existing channels without names are automatically assigned names corresponding to the connector name

Fixed a bug with deactivating a channel by Deactivate button

Fixed a bug that caused a crash to a white screen after creating/importing/duplicating an Agent

Fixed a bug that caused problems with Total active dialogs in the new Chat context report counting

Fixed a bug where it was not possible to activate the VK channel

Fixed a bug where sorting by the timestamp column in the analytics tables did not work

3.105.2

Fixed a bug that caused the Save button in the agent editing panel not working so that it was impossible to change agent data, the description field, and choose the continue conversations option

3.105.0

Analytics improvements

Fixed a bug in saving expressions like {{ now().date() }}

3.104.0

New forms for creating and editing Agent Channels

Adding channels is now done by clicking the Add channel button in the Agent settings.

Clicking the button opens the channel selection tab.

Each channel type has its own creation and editing form with settings specific to that channel.

To edit an already created channel, click on its icon on the Agent card.

Clicking the button opens the channel editing form.

Added a new channel variable channel_reply_to in Telegram

The channel variable channel_reply_to contains the original message to which a reply was made on Telegram.

March 2024

3.103.0

Improvements in the Chat2Desk connector for correct bot operation in a channel without a specified operator id in the settings

Fixed a bug that caused incorrect stop slots displaying in the Stop slots report of the new analytics system

3.102.0

Spell-check service

Implemented a spell-check service accessed through External Request.

The service is designed only for Russian language.

Quality results are not guaranteed when using other languages.

Request to the service:

POST

URL: http://spell-correction/correction/correct

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