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How to use Chat Context in your Agent
Channel context variables
@Channel Variables
@Chat
@End Channel
@End Channel
@Agent
@Conversation
@Bot User
@Dialog
@Chat
Channel context variables
Name
Description
Always in context
Never empty
Format
Editing by a user
1
channel_visitor_id
ID of or in an
@Bot User
@Chat
@End Channel
Yes
No
text: depends on an
@End Channel
Disabled
2
channel_conversation_id
ID of or in an
@Dialog
@Chat
@End Channel
Yes
No
text: depends on an
@End Channel
Disabled
3
channel_visitor_firstname
‘s name in an
@Bot User
@End Channel
Yes
No
text: depends on an
@End Channel
Disabled
4
channel_visitor_lastname
‘s surname in an
@Bot User
@End Channel
Yes
No
text: depends on an
@End Channel
Disabled
5
channel_visitor_account
‘s accountvin an
@Bot User
@End Channel
Yes
No
text: depends on an
@End Channel
Disabled
6
channel_visitor_phone
‘s phone in an
@Bot User
@End Channel
Yes
No
text: depends on an
@End Channel
Disabled
7
channel_visitor_email
‘s email in an
@Bot User
@End Channel
Yes
No
text: depends on an
@End Channel
Disabled
8
channel_visitor_source
the source from which the came to the (for example, utm tags)
@Bot User
@End Channel
Yes
No
text: depends on an
@End Channel
Disabled
9
channel_visitor_auth
Authorization data of the
@Bot User
Yes
No
text: depends on an
@End Channel
Disabled
10
channel_visitor_location
‘s location in an
@Bot User
@End Channel
No
string
Disabled
11
channel_message_id
message ID in
@Chat2Desk
No
Yes, when in context
string
Disabled
12
channel_message_recipient
A in is an operator; its id is written to this variable
@Bot
@Chat2Desk
Yes
Yes
string
Disabled
13
channel_webhook_url
Channel webhook URL from settings
@End Channel
Yes
Yes
string
Disabled
14
channel_webhook_token
Channel webhook Token from settings
@End Channel
Yes
Yes
string
Disabled
15
channel_reply_to
Message that was replied to in Telegram
Yes
No
string
Disabled
There are no rows in this table
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